No news found with your current search criteria.
Seems good but have since noticed that the engine sounds noisier. I intend to mention it when I go for the MOT in September.
Outstanding staff you do get called back you car kept informed of progress made during the day and the car is always given back looking better then when you left it
Long waiting time
Fast , arranged lift for wife to Yarm whilst repair was carried out
Charging £168 to flush washer system when other garages charge £30
3hrs to change a tyre,
See above. I wonder now what other aspects of the service were missed off for my £500+
Always given feedback on the health of the car, which is a great service
No problems in any department
All jobs were finished satisfactorily
The car was collected from home, washed and returned after service and repair, and a video of the inspection by the technician sent within an hour of the car being taken in
Very caring and efficient staff.
A totally honest and pain free process, the follow up video of the vehicle inspection is a massive plus.
Always great service
Helpful staff, quick efficient reception and a variety of courtesy cars enables me to test the BMW range which might influence a future purchase.
Both Jo and Andrew were extremely helpful and the guys doing the work, I later found out, stayed back to tackle something they thought couldnt be done. Thanks for the late finish so I could have my car back.
Treat people correctly you will be repaid favorably
On the current visit they diagnosed a fault with my park assist sensors which are due to be replaced in July which is a long wait for the work to be done.
Earliest time slot was a little late for me. Cost of service & MOT wasnt explained in advance. Attempts to contact dealership by tel the day before to try and arrange an earlier drop off abandoned after 20 mins on hold.
Very well organised with the pick up and return of car. Kept informed of progress. Returned all cleaned
The service was no problem but when the vehicle was cleaned a problem occurred. The black trim around the windows had tarnished on the return of the vehicle to sort this I was told possibly dirty cloths had been used.
I was dealt with very courteously and efficiently, the work was done to a high standard.My only complaint is that I had a satnav upgrade, no-one explained that the satnav may take several hours to settle down and work properly again.
Its was ok I was given the information I needed to make sure car was in its best shape
Ever thing went as planned.
Again, excellent service.
extended wait and no option of courtesy car
I had an issue with the loan car. My car is a Bmw automatic, I did ask & expect to receive a similar loan car but was given a manual mini in red (sadly my most hated colour) we bought an automatic car for a reason due to me having a bad leg.
Trouble free experience
Good service thank you
I was informed that my car had a fault and has it was still under warranty they booked my car in for the fault to be remedied.
Good pick-up service. All jobs appear to have been completed satisfactorily
my car was ready when i was told it would be and Amy who dealt with me rebooked my car for a repair and organised for it to picked up and dropped off,she was very professional
Good service given with courtesy car provided
Communication clear and delivered what was promised on time with a friendly professional manner
The free vehicle check video was great to see.
Poor time management, no updates given and job kept getting put off.
car returned on time as promised
Video of work done was rushed and couldnt really understand the technician. My car wasnt ready when I arrived to collect, even though advised it was. I was told it was still being washed even though I had walked passed it in car park.
Service completed ahead of indicated time. Communication allowed me to collect my car early & get on with my day.
The did not fix the fault the first time as it broke down again with the same fault and I had to be rescued again at great inconvenience. Service staff ok but not great. I felt they should be empathetic and sorry that I was inconvenienced .
The work was completed quickly and without causing any stress. I was informed at every stage of the process what was happening.
I had to wait in reception for about 10 minutes which was bad but I had forgotten my driving licence to borrow an i3 but the salesman took me out for a good drive anyway as a passenger.
Service was done in the time stated
Easy going and friendly staff
Service was just ok....
This is self evident.
Courteous staff and prompt attention
Very thorough & good feedback
Sudavade Paul was excellent.
Peter made the experience excellent,
Nick Jimson was able to answer all of our questions and explained everything we needed to know about the car. He kept us up to date while we waited for delivery of the car and was always friendly.
Anything you can always one for and what you need
The car was in pristine condition and the handover was a very enjoyable experience.
From reception through to closing the deal, my experience was pleasurable, courteous and structured.
The sales executive that I dealt with was fully aware of the car he was selling and explained everything to me competently.
It was all perfect
The sales guy did not clearly explain the new financial Tax rules on the car as it was worth over 40k, i was lead to believe the tax would be 140 pounds for the second year and the sales guy failed to tell me about the 310 pound new tax. :(
Again everything was as expected from a premium brand