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I was told to collect my car at 4 o'clock. The car was not ready and would not be ready until the next day. This meant I had been on a 35 mile round trip which was a complete waste of time. Then had to take time out of work to collect the car.
Having been with Preston Farm BMW, Stockton,for as long as I can remember - they have always looked after me
Twice my vehicle has been into BMW Teesside, the technicians incorrectly diagnosed my vehicle fault and when challenged couldn't show my what they said was faulty. I still don't believe the fault will be rectified after the next visit to BMW
I have a mobility car any yet was left without a car for a whole day just to replace a parcel shelf - which had been pre booked
Fast, courteous service, as always
Like the dedicated time slot for servicing, don't need to leave the car all day
No problems straight forward
The time slot given for my service was accurate and the wait was comfortable
My recent experience was flawless.
Courteous, efficient, and professional, as usual.
Noticed other customers getting preferential treatment.
Service was completed. Satnav update wasn't completed as previously agreed so service experience wasn't right first time but remedial action was taken.
service carried out on time, car not washed.
Service itself was great and no issues but we had to wait over 4 weeks to get a convenient appointment.
The Salesman was very professional and offered all the help and update on the car throughout the entire time my car was with Cooper Teeeside. Communication was excellent!
Over priced oil service, £314 just for oil and filter. booked into fast track and was there over 2 hours. When I finally left, I got 5 miles away and my car broke down (oil pressure low) 45 minutes for technician, oil filter not fitted correctly!!!!!
Service reception were brilliant Communication excellent
I thought your car got a full valet when serviced but mine didn't
Excellent experience, collected the car and returned it after the service. Left clear documents on what work had been carried out. Called before collecting and returning the car with updates. Couldn't ask for more.
Absolutely no problem experienced
Service completed satisfactorily - car slightly late in being completed.
Long wait for an appointment and then a part wasn't available in stock and had to be ordered for next day delivery
Loan car was dirty inside with somebody else sunglasses etc in the vehicle, not great with splashes of a drink across dash etc, had car 2 days also.
All ok only minor issue is that the car was not ready at the agreed time. Had to wait for the completion if the paperwork.
On this occasion everything went smoothly and I was told no issues had been identified but when I got home I checked the paperwork which advised of damage to 2 wheels and it said I declined the work advised. I did not decline - I was never asked.
Everyone was helpful with us buying the car at Cooper Teeside
135 miles after service low coolant warning. Dealer contacted technician who stated definately checked so must be a car issue. Had to go to BMW Bolton in rush hour and buy coolent £12.09. 500 miles later and no coolant loss so not a car issue !!
Good job done, although it took a little longer than I was given to expect.
Car not in the car park, had been left in the cleaning area out of sight no one new were it was, but had been ready for 2 hrs ?
Easy to book a service and always helpful with enquiries
It did what you said.
The car was washed, however, it was in a worse state after the wash than it was before. An end of warranty check was promised, no evidence other than the perfunctory vehicle check report was given. Items on report ticked when not done e.g. video.
Fault with car ( worn seat cover ) was put right ( replaced ) without fuss.
Technician was exceptionally helpful when discussing the issues with the car. Service advisor unable to advise what had been done to the car. No handover via a call or otherwise. Still unsure of next steps. Lack of helpful communication.
The service took longer than was estimated by 3/4 hr..
Graeme was most helpful.
Very disappointed with the level of service from this dealer. Doubt if I would use them again. Didn't receive the level of quality I would expect from a BMW main dealer. Have used others before and felt I had much better value considering the cost.
I was satisfied - biscuits are better at Lloyd's though!
Communication between your various departments could have been better. I did not want a message suggesting that repairs may not be covered by warranty.
Service reception was on point. See above for other feedback
I took my vehicle in because an advisory came up on the dashboard it was for my rear brakes which they duly fitted new pads BUT when they'd finished there was still an advisory on the dashboard telling me the front brakes needed servicing
On time with no delays on both drop off and collection. Very efficient and straightforward. Friendly service staff.
Quick & efficient
No wash and hoover.
My car was serviced in good time.
Very good service but a little on the expensive side. I did receive a very bitty service video by phone but stangely it was not my car! The reg started with BK....... the same as mine but obviously some mixup had occured.
3 times I was asked what else other than MOT i will require, I mentioned a small problem with the cruise control button all 3 times, Outcome: nothing done about it. Also in he afternoon the job was completed no one contacted me to inform me.
service I received was confident and relaxed
The recall wiring correction was an important safety factor and I wouldn't have got this done anywhere other than main dealer. There was no charge.
Waiting a month for courtesy car for service then having to wait another month cause fault found , could be improved
The service person and receptionist were both very nice and good service.
car booked in but no organisation and given incorrect information
Valet extremely poor and my windscreen has been scratched
Poor customer service. Car was dirty on return to us. Black marks over cream leather
Turned up for a service and the day was not what we agreed Came to collect the car and it was damaged by your own cleaning products
They did everything I wanted, advised me of the cost and returned the car clean
Everything about the procedure was easy, booked in requested courtesy vehicle (auto). Date given, car was there (wasn't clean inside or out but I was there early so possibly wasn't time). Professional and courteous staff in Coopersb
I was charged £650ish for a service that online came to £550ish. When I showed the person dealing with me this he seemed confused, passed the blame to a new employee, and said theyll attempt to "price match" that price which made me laugh.
thorough and adequate detail of work done
When i dropped the car off i also reported that the blindspot indicator is faulty it flashes when there is no cars approaching. The stop start only works intermittently and sometimes i have problems with my phone connecting to the car.
My car had an MOT and that seemed to go ok
Car got fixed (apparently), I got a lift to pick the car up and then 1/2 mile down road I heard a knocking and stopped to look, a metal part was hanging out of the engine dragging along the floor. Had to leave it a second time!
Drop off worked smoothly, however pick-up at 5.00 was a bit disorganised. I was kept waiting for about 20 minutes, and wasn't given the paperwork for the service - I phoned next day and it was emailed to me.
Car serviced at last minute before collection. Suspect brakes not looked at properly due to lack of time. This was reinforced by a follow up email saying the Car was due in for a brake service! Car not valeted as promised.
All down fo professional support from Becky
again did not set up additional systems in car. ie radio and phone .Left small dent on bodywork which i returned to garage immediately i discovered it .reported and had it verified by two members of service staff who said that they would inform there
The team is fantastic from reception, service advisors and service technicians
Every was good. Except the following: got a ride back home but no ride available back to the garage, had to get a taxi back. Requested to fit an underbody cover, not all rivets are fitted in, I can see few empty screw slot not filled with rivet.
I drove into BMW Teesside with a low pressure tyre & had my grandchildren in the car when the advisory sign lit up on the A66 east bound. They were very helpful given that I did not have an appointment. However it took almost 2 & a half hours.
Again expearance and no concern shown corroded brake hub and corrosion shown on brake drum
Although a problem with one of the cars, the problem was resolved swiftly.
Could not fault anything.
Everything done that was expected
It did take a long time for a while-you-wait service. it was >0.5 hours before the car was actually taken into the workshop. Other than that, all good.
I was kept well informed with all aspect of my cars service
The service technician kept me fully informed throughout the vehicle inspection with the video narrative.
Customer service level was good (Jonathan Sutcliffe), perhaps a little more information during the process after signing for the vehicle, some delays in collection.
We like BMW cars, (we have four), but you have faults.
Again Jack super helpful
Always feel that the experience from the moment you walk in to coopers is the best I have been to the others close by and they don't even come close!
Good communication and nothing was too much trouble
Jonathan in sales kept me up to date on a weekly basis whilst my car was been built
Brilliant salesman and friendly staff.
very friendly team, helped work out what my requirements were, took the time to work out different offers on different cars and explained how different things can be adjusted to make make the monthly cost more suitable to my requirements
Process ran very smoothly and was very professional
Nick tried very hard to get the car I wanted. His no nonsence approach was good and he was trustworthy. No BS and down to earth.
Our salesman Jak worked tirelessly to fit around my awful shift pattern. He made sure I always felt welcome and made himself available for ant questions or queries I had.
My appointed member of the sales team Peter was very professional in his approach towards me. He listened to my requirements and discussed throughly my options as to the suitable purchase for me. I was kept well informed from ordering to hand over.
From 1st discussion to collecting the vehicle every aspect was exceptional
Salesman Nick Jimson is so knowledgeable and understands our requirements
Treat as a valued customer throughout. Always welcomed and made to feel relaxed. Every question or concern was answered.
I had a very positive experience. The service reflected the brand.
I have bought 4 cars from BMW and I have received excellent advice each time
The one star is for Peter Boyd Cross who at least restored some credibility for the Cooper dealership. I had previously purchased 7 new BMW's form this dealership to include its predecessor Preston Hall. Overall it was a very poor performance
Car damaged on delivery and broke down after 6 days, X4 worth over 65k shouldn't do that but the guys did get on it right away. Suvadeep took the time to deliver the car to my house personally and that was a great effort from him in his own time.
Peter looked after us and made us feel comfortable from first visit it was a relaxing experience and didn't feel pressure one bit
Not too time consuming
Great customer service could not do enough for us made us feel special
because I was given 5 star treatment
Car was delivered as agreed
Very good sales staff, very helpful, well informed and happy to help. Reasonable trade in for old car.