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Too expensive for simple oil change
I was greeted upon arrival, the service was explained to me, I was contacted both by the garage and the mechanic when the service was completed and my car was collected after a valet. Couldnt ask for more
Not able to address the rusty wheel hubs issue on my 2 year old X1
My BMW was collected from home, MOT and service carried out and car returned in a very clean condition. I also received an Email/video with results of test etc.and a phonecall from garage staff indicating results and near future service.needs.
Please read above; I can not think of other words; for me, all was what I expected and more.
my new x3 has been in cooper Teesside for over a week for a vibration not what I expect from a new car
Sophie Carlisle and Andrew (service manager?) provided a great service. Professional and engaging.
As above. Plus I was told they would let me know when my car was ready. No call, had to phone myself and too late to collect car so left until morning. Cant understand what they did to the car to warrant a nearly £700 bill.
I was due to pick up my car at 4pm; in the end I left after 6pm. Car failed MOT due to tyres, but I was sent a video at the end of the service at 1pm showing tyres were urgent, but not told they were not legal.
Reasons as above. Although they have done a good job of repair.
Had to sit waiting for 35 mins
Too many bad experiences with the car and not sure how theyre named the ultimate driving machine. Customer service isnt brilliant at Cooper Teeside, Even on the day my car was ready for collection, nothing but problems.
It took nearly 6 weeks to get my car in for service despite a misfire on the car which was getting worse daily and Was subject to a recallI called intoCoopers to look at the problem I was told to take it home & call BMW assist to have it recovered!
The customer service was great. Only one comment would be that although my vehicle was washed and then hoovered inside there was no polishing done inside so it was still dusty. Perhaps that isn't part of the service but it wouldn't take much if not.
Got everything done on time and nothing was to much trouble
All went well
Much improved customer care
Cooper Teeside is always very professional polite and communication is very good, they do what they say they will do no messing.
I had first service. I though slightly expensive for an oil change. Otherwise great - staff were great efficency great and staff seem to care.
All aspects smoothly and efficiently dealt with from start to finish.
Pleasant and helpful staff who will answer all queries or get answers to details they are unsure about.
Couple of simple recommended things to be done on my car. NOT told about till car handed over, could've done while i was waiting. Had already been there 2hrs so would have preferred to get done straight away instead of bringing back to do.
For the reasons explained above. Bradley Murray and the Service Team at Cooper did everything they could to find the source of the problem with my car.
The staff are friendly and efficient but they could not provide a loan car as they were all used while BMW was doing a recall on certain models.
Booked online, was told couldn't have the day I'd booked cause it was a bank holiday. Called number that rang to rebook but girl on phone couldn't find my booking. Ended up going into garage to sort face to face. Everyone was friendly.
Expected good service and recived it. no issue at all.
kept me informed of progress
process is managed very well but long delay in being able to get a service slot and seems expensive for an oil change.
the original booking & the lady at the service desk was completely professional, friendly & genuine. The car was ready on time & had been fully cleaned etc.top marks for thisbut I was obviously disappointed afterwards as detailed above
Did what was asked
The car came back immaculate with everything complete.
my bmw in for a service, on collection then drivng home noticed inspection light on. informed bmw centre to which i was reasured they would correct it, which they did promptly. Although i had to take it back i am still very satisfied (and staff-Brad)
Disappointed with courtesy car issue and warranty repairs arent covered now my warranty is up.
Service was fine. Had to come back to have Sat Nav update installed.
Dealt with my needs as planned and with little waiting time
An error code was displayed on collection of car, however this was rectified at same visit
They could not be more helpful ,nothing is to much for the staff.
No-one available to collect and return the car.
Staff pleasant and very friendly to deal with, well informed about status of my car service.
As stated in previous post. Also this is my 3rd 3 series and every time one has had a service it has always needed to be booked in again for more work.
did what they said they would do.
Good service generally, helpful courtesy car, car ready on time.
Job was done correctly and ahead of time.
Took a long time to get a service appointment, and despite leaving the car at 8am there was no feedback on progress until late afternoon when I was then told it would not be ready until the next day. I was given a time of 09:30, and it was 11
Again its cost that stops full marks
Good service, as expected.
Always polite and professional in their approach. Vehicle returned at time specified and valeted.
Courtesy car was only available 4 wks after i booked in for inspection
I was kept fully informed at each stage of the servicing process including the MOT which was carried out.I found the 'collect and return' door to door service of great benefit; the driver(s) were courteous and smart and the car returned valeted.
The service report I was given on 13.7.18 was not supported by a video. The tyre tread depths appeared to be higher than those recorded in 2017, then after requesting a video one week later, the treads had gone down and one tyre recorded as bald!
Great customer service
Great service. On time. Very attentive.
Always professional and proactive
Very long wait to be seen and my car was in a lot longer than expected.
Courteous and friendly/welcoming staff.
Easy booking, car collected from home and delivered after service. No hasske.
First class service
I put my car in for a service but I wasnt quite sure what it needed, I did say to reception lady that the brakes might need doing as theyve felt funny. To then be told later that I didnt book it in for a brake service so Id have to wait 2 weeks.
Always the best
Seems good but have since noticed that the engine sounds noisier. I intend to mention it when I go for the MOT in September.
Outstanding staff you do get called back you car kept informed of progress made during the day and the car is always given back looking better then when you left it
Long waiting time
Fast , arranged lift for wife to Yarm whilst repair was carried out
Charging £168 to flush washer system when other garages charge £30
3hrs to change a tyre,
See above. I wonder now what other aspects of the service were missed off for my £500+
Always given feedback on the health of the car, which is a great service
The process was fairly smooth except I had to make a number of trips regarding the collection of the BMW offer £500 worth of accessories. It would of been good if when we collected the car these were ready etc.
Peter Boyd-Cross comprehensively covered every aspect from ordering to delivery of the car. Was available to cover any queries we had.
Delivered on all aspects of the sale
Easy smooth process very professional but also friendly
Again great personal service from your sales person Peter Boyd-Cross
The brand new car was full of scratches, the wheels were painted with tyre shine when I specifically asked them not to be. The car came with Adblue when again I was told it did not need Adblue
Excellent explanation of all cars
Kept us in the loop constantly when the car was arriving, pick up went very smoothly and everything explained very well from staff.
as i explained above first class outstanding service. and all the staff lovely brilliant ladies on reception and everybody always smiling made it a delight to go there
Received my car sooner than I thought I would just in time for my birthday.
The sales person makes every effort to understand and manage his customers expectations through the process. He made every effort and worked hard to get me the right car at the right deal making me feel special at all times
Kept fully updated 're delivery and help transferring my private reg plate
slight delay in vehicle build and delivery compared to original estimate - no big problem
My sales executive contact Peter Boyd-Cross was attentive and went above and beyond to make sure I understood my options, offer me the best possible deal, kept me informed all the way through the purchase process even when I was out of the country.
Sudavade Paul was excellent.
Peter made the experience excellent,