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ABOUT COOPER TEESSIDE.

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Jon Sutcliffe

Head Of Business

Andrew Keenan

New Car Sales Manager

Craig Wallace

Used Car Manager

Chris Shearer

Aftersales Manager

CUSTOMER REVIEWS

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Seems good but have since noticed that the engine sounds noisier. I intend to mention it when I go for the MOT in September.

Service

Very professional

Service

Outstanding staff you do get called back you car kept informed of progress made during the day and the car is always given back looking better then when you left it

Service

Long waiting time

Service

Fast , arranged lift for wife to Yarm whilst repair was carried out

Service

Charging £168 to flush washer system when other garages charge £30

Service

3hrs to change a tyre,

Service

See above. I wonder now what other aspects of the service were missed off for my £500+

Service

Always given feedback on the health of the car, which is a great service

Service

No problems in any department

Service

All jobs were finished satisfactorily

Service

The car was collected from home, washed and returned after service and repair, and a video of the inspection by the technician sent within an hour of the car being taken in

Service

Very caring and efficient staff.

Service

A totally honest and pain free process, the follow up video of the vehicle inspection is a massive plus.

Service

Always great service

Service

Helpful staff, quick efficient reception and a variety of courtesy cars enables me to test the BMW range which might influence a future purchase.

Service

Both Jo and Andrew were extremely helpful and the guys doing the work, I later found out, stayed back to tackle something they thought couldn’t be done. Thanks for the late finish so I could have my car back.

Service

Treat people correctly you will be repaid favorably

Service

On the current visit they diagnosed a fault with my park assist sensors which are due to be replaced in July which is a long wait for the work to be done.

Service

Earliest time slot was a little late for me. Cost of service & MOT wasnt explained in advance. Attempts to contact dealership by tel the day before to try and arrange an earlier drop off abandoned after 20 mins on hold.

Service

Very well organised with the pick up and return of car. Kept informed of progress. Returned all cleaned

Service

The service was no problem but when the vehicle was cleaned a problem occurred. The black trim around the windows had tarnished on the return of the vehicle to sort this I was told possibly dirty cloths had been used.

Service

I was dealt with very courteously and efficiently, the work was done to a high standard.My only complaint is that I had a satnav upgrade, no-one explained that the satnav may take several hours to settle down and work properly again.

Service

It’s was ok I was given the information I needed to make sure car was in its best shape

Service

Ever thing went as planned.

Service

Again, excellent service.

Service

extended wait and no option of courtesy car

Service

I had an issue with the loan car. My car is a Bmw automatic, I did ask & expect to receive a similar loan car but was given a manual mini in red (sadly my most hated colour) we bought an automatic car for a reason due to me having a bad leg.

Service

Trouble free experience

Service

Good service thank you

Service

I was informed that my car had a fault and has it was still under warranty they booked my car in for the fault to be remedied.

Service

Good pick-up service. All jobs appear to have been completed satisfactorily

Service

my car was ready when i was told it would be and Amy who dealt with me rebooked my car for a repair and organised for it to picked up and dropped off,she was very professional

Service

Good service given with courtesy car provided

Service

Communication clear and delivered what was promised on time with a friendly professional manner

Service

The free vehicle check video was great to see.

Service

Poor time management, no updates given and job kept getting put off.

Service

car returned on time as promised

Service

Video of work done was rushed and couldn’t really understand the technician. My car wasnt ready when I arrived to collect, even though advised it was. I was told it was still being washed even though I had walked passed it in car park.

Service

Service completed ahead of indicated time. Communication allowed me to collect my car early & get on with my day.

Service

The did not fix the fault the first time as it broke down again with the same fault and I had to be rescued again at great inconvenience. Service staff ok but not great. I felt they should be empathetic and sorry that I was inconvenienced .

Service

The work was completed quickly and without causing any stress. I was informed at every stage of the process what was happening.

Service

I had to wait in reception for about 10 minutes which was bad but I had forgotten my driving licence to borrow an i3 but the salesman took me out for a good drive anyway as a passenger.

Service

Service was done in the time stated

Service

Easy going and friendly staff

Service

Service was just ok....

Service

This is self evident.

Service

Courteous staff and prompt attention

Service

Very thorough & good feedback

Service

Sudavade Paul was excellent.

Sales

Peter made the experience excellent,

Sales

Nick Jimson was able to answer all of our questions and explained everything we needed to know about the car. He kept us up to date while we waited for delivery of the car and was always friendly.

Sales

Anything you can always one for and what you need

Sales

The car was in pristine condition and the handover was a very enjoyable experience.

Sales

From reception through to closing the deal, my experience was pleasurable, courteous and structured.

Sales

The sales executive that I dealt with was fully aware of the car he was selling and explained everything to me competently.

Sales

It was all perfect

Sales

The sales guy did not clearly explain the new financial Tax rules on the car as it was worth over 40k, i was lead to believe the tax would be 140 pounds for the second year and the sales guy failed to tell me about the 310 pound new tax. :(

Sales

Again everything was as expected from a premium brand