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ABOUT COOPER TEESSIDE.

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John Curry

Head Of Business

Martin Grimes

New Car Sales Manager

Chris Shearer

Aftersales Manager

CUSTOMER REVIEWS

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Car got fixed (apparently), I got a lift to pick the car up and then 1/2 mile down road I heard a knocking and stopped to look, a metal part was hanging out of the engine dragging along the floor. Had to leave it a second time!

Service

Drop off worked smoothly, however pick-up at 5.00 was a bit disorganised. I was kept waiting for about 20 minutes, and wasn't given the paperwork for the service - I phoned next day and it was emailed to me.

Service

Car serviced at last minute before collection. Suspect brakes not looked at properly due to lack of time. This was reinforced by a follow up email saying the Car was due in for a brake service! Car not valeted as promised.

Service

All down fo professional support from Becky

Service

again did not set up additional systems in car. ie radio and phone .Left small dent on bodywork which i returned to garage immediately i discovered it .reported and had it verified by two members of service staff who said that they would inform there

Service

The team is fantastic from reception, service advisors and service technicians

Service

Every was good. Except the following: got a ride back home but no ride available back to the garage, had to get a taxi back. Requested to fit an underbody cover, not all rivets are fitted in, I can see few empty screw slot not filled with rivet.

Service

I drove into BMW Teesside with a low pressure tyre & had my grandchildren in the car when the advisory sign lit up on the A66 east bound. They were very helpful given that I did not have an appointment. However it took almost 2 & a half hours.

Service

Again expearance and no concern shown corroded brake hub and corrosion shown on brake drum

Service

Although a problem with one of the cars, the problem was resolved swiftly.

Service

Could not fault anything.

Service

Everything done that was expected

Service

It did take a long time for a while-you-wait service. it was >0.5 hours before the car was actually taken into the workshop. Other than that, all good.

Service

I was kept well informed with all aspect of my cars service

Service

I didn't know what they had done to the vehicle. the oill colour was still dark even they told and charged for the engine oill change. Hardly any cleaning to the body and to the engine area.

Service

As the original issue still hasn't be resolved

Service

Disorganised

Service

The loan car we were given was ready to collect on our arrival, my vehicle was ready at the stated time, I was fully informed of the work that had been carried out.

Service

work done as planned and to timescale promised.

Service

There's never a full conversation prior to the vehicle being taken in. I feel the details of the daily are never quite captured fully via the call centre. Loan.car was manual whereas I drive automatic car was washed when it was documented not to be.

Service

Quick efficient and easy

Service

Booked my service several weeks in advance for a specified time, arrived to be told there would be a delay in starting the work due to a lack of staff.

Service

The staff are very helpful (Nathan) who I dealt with the most was on the ball and put himself out to keep things going forward Thank You.

Service

Great service all around

Service

Very satisfied because the service meet my needs

Service

Excellent collect and return service.

Service

Very friendly and respectful staff.

Service

Very polite and efficient staff when picking my car up after it had been repaired

Service

Because they put right some previous bad workmanship.

Service

Cheerful and caring staff and very competent technicians

Service

Helpfull and listned

Service

As above felt if I had not got quote early would have been charged 100 pounds more now that's greedy I should have taken it to BMW but did not want staff in trouble because it must come from the top

Service

The service was completed in a timely fashion with the vehicle returned washed and vacuumed

Service

My car was in for a exploratory look at the front shock absorbers following a recent vehicle health check. I found the waiting area was very bright, modern and comfortable. Refreshments were offered. My car was returned washed and vacuumed.

Service

Staff dealt with the work effectively on this occasion. When speaking on the phone I found the calls abrupt. Caller put phone down before me on each occasion.

Service

As above. Booked appointments have been missed on arrival to the garage with long waiting times for small inspection tasks.

Service

Plus oil mark on the cream leather seats too and also the car was supposed to be washed and vacuumed and it wasn't ! I remember when BMW cared for there customers ! I've been coming to this branch since 1991

Service

My car was dirtier after you washed it than before I took it in for service, The price for an oil change and micro filter was very steep.

Service

Everything was explained fully and carried out efficiently.

Service

After service need to take car back to dealer to update the computer setting.

Service

to get a completely satisfied we should have been offered a coffee like others had, also did not get a reminder of service due via email or text

Service

The car was delivered to Coopers in Teesside on Saturday morning, I eventually rang on Thursday to find out what was happening having had no contact from the garage. Finally had to ring again on Friday evening to be told that my car was ready.

Service

Everything and everyone was efficient

Service

Again good service and communication but cost of replacement parts too high

Service

3 times my car has been in twice with ERG problems once for a service. Each time I was told my car wojld be returned wash and vacuumed, no so. Not once did my car get washed and vacuumed.

Service

Resolved a warranty issue without any problem. Discounted MOT.

Service

Very easy to deal with

Service

Kept me fully informed at all stages of repair (10 days in dealer) Nathan Bell was excellent.

Service

Professional, friendly, polite staff. Make the process rather pleasant, swift address of the vehicle needs at the time.

Service

Great service and very good contact at dealer (Brad). Timing was impressive and updated throughout day on progress.

Service

couldn't fault it at all, kept me supplied with coffee and updates.

Service

You have recommended some after work, but have not been proactive in trying to book this in or resolve this for me

Service

Vast improvement from my last visit

Service

Excellent welcome and care from Gillian. Professional Nathan. Ben as always goes the extra mike to ensure total satisfaction!!

Service

Service completed and car cleaned beautifully

Service

Service personnel very curtious and helpful

Service

I was satisfied with the outcome after having to get forceful

Service

Efficient and helpful service

Service

Extremely professional and prompt service

Service

Quality

Service

No problems at all

Service

Waiting around for long period

Service

The dealing with customers needs to be a top priority. At coopers they could not care . Never again will I have a car from them. I know it's a motability car but I still pay for this vehicle. Also when you tel. Them it sometimes takes about 20 mins

Service

Car was serviced as agreed,

Service

I bought my car at Cooper BMW York last November, it was sold with a spare key that never worked, i tried to sort this problem when the service was done but I was told that the key probably belonged to a different car and nothing was done any further

Service

Car was booked in seven weeks prior, after much chasing, then the day before they tried to cancel. One part of the service was a recall on light fittings, on the day they did not have the parts so had to leave the car overnight, poor parts management

Service

No problems

Service

comfortable waiting area , very attentative staff

Service

Service team particularly Stacy very helpful. One potential problem I was told by a member of the team if I go 1 mile over my service mileage it would invalidate my service agreement.

Service

A couple of faults were unable to be diagnosed and they are still present in the car today.

Service

Everything was as expected.

Service

Cooper Teesside did a more than adequate job of trying to resolve my issue, however, it required the intervention of BMW Assistance and Craig Easterbrook ( BMW Williams Manchester) to finally sort the problem.

Service

To this day I don't know what was done a the service. Nothng has been explained to me and no one has attempted to contact me regarding the issues explained on the Vimeo video link

Service

Service took 4 weeks to schedule in.

Service

Given my grief, car only done 11000 miles for 1st oil change , then Bmw saying I need needing pollen filters to complete service £££ , I have no problem paying to keep my vehicles in tip top condition, but feel the Bmw brand needs to come in line wi

Service

because I was given 5 star treatment

Sales

Very good sales staff, very helpful, well informed and happy to help. Reasonable trade in for old car.

Sales

Exceeded expectations

Sales

Great branch

Sales

From initial visit to dealership to handover,all very professional.

Sales

Dissapointed that the car was damaged at the dealership before delivery and I had to wait 3 days to pick it up. There was a suggestion that I would receive a recompense for this delay and damage, however all I was offered was a free first service.

Sales

I would strongly commend Jonathan Suttcliffe who dealt with me ,he was efficient,courteous prompt and very helpful.

Sales

Quality professional service from sales at cooper bmw.bmw genius was a god send with how things work ,plus setting everything up for me.

Sales

Sales Executive managed the process from start to finish and was a credit to BMW.

Sales

The sales executive, Jonathan was very professional & listened carefully to my requirements as a result I agreed to a very good part exchange on my existing BMW to an upgraded model series 1 with an excellent finance package.

Sales

As above Nick and the team have always made my wife and I feel really welcome, and have taken care of us especially well in response to our urgent need for a car

Sales

Very helpful and courteous salesman. Definitely went the extra mile to keep the customer happy.

Sales

My experience was made enjoyable as the lady who was called George who worked for BMW was very informative, helpful and nothing was a trouble for her. She was very knowledgeable and professional and very approachable. She made our journey run smooth.