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ABOUT COOPER TEESSIDE.

Find out more about what we do and our team.

Meet the team

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Andrew Keenan

New Car Sales Manager

Craig Wallace

Used Car Manager

Chris Shearer

Aftersales Manager

CUSTOMER REVIEWS

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Too expensive for simple oil change

Service

I was greeted upon arrival, the service was explained to me, I was contacted both by the garage and the mechanic when the service was completed and my car was collected after a valet. Couldn’t ask for more

Service

Not able to address the rusty wheel hubs issue on my 2 year old X1

Service

My BMW was collected from home, MOT and service carried out and car returned in a very clean condition. I also received an Email/video with results of test etc.and a phonecall from garage staff indicating results and near future service.needs.

Service

Please read above; I can not think of other words; for me, all was what I expected and more.

Service

my new x3 has been in cooper Teesside for over a week for a vibration not what I expect from a new car

Service

Sophie Carlisle and Andrew (service manager?) provided a great service. Professional and engaging.

Service

As above. Plus I was told they would let me know when my car was ready. No call, had to phone myself and too late to collect car so left until morning. Can’t understand what they did to the car to warrant a nearly £700 bill.

Service

I was due to pick up my car at 4pm; in the end I left after 6pm. Car failed MOT due to tyres, but I was sent a video at the end of the service at 1pm showing tyres were urgent, but not told they were not legal.

Service

Reasons as above. Although they have done a good job of repair.

Service

Had to sit waiting for 35 mins

Service

Too many bad experiences with the car and not sure how they’re named the ultimate driving machine. Customer service isn’t brilliant at Cooper Teeside, Even on the day my car was ready for collection, nothing but problems.

Service

It took nearly 6 weeks to get my car in for service despite a misfire on the car which was getting worse daily and Was subject to a recallI called intoCoopers to look at the problem I was told to take it home & call BMW assist to have it recovered!

Service

faultless

Service

The customer service was great. Only one comment would be that although my vehicle was washed and then hoovered inside there was no polishing done inside so it was still dusty. Perhaps that isn't part of the service but it wouldn't take much if not.

Service

Got everything done on time and nothing was to much trouble

Service

All went well

Service

Much improved customer care

Service

Cooper Teeside is always very professional polite and communication is very good, they do what they say they will do no messing.

Service

I had first service. I though slightly expensive for an oil change. Otherwise great - staff were great efficency great and staff seem to care.

Service

All aspects smoothly and efficiently dealt with from start to finish.

Service

Pleasant and helpful staff who will answer all queries or get answers to details they are unsure about.

Service

Couple of simple recommended things to be done on my car. NOT told about till car handed over, could've done while i was waiting. Had already been there 2hrs so would have preferred to get done straight away instead of bringing back to do.

Service

For the reasons explained above. Bradley Murray and the Service Team at Cooper did everything they could to find the source of the problem with my car.

Service

The staff are friendly and efficient but they could not provide a loan car as they were all used while BMW was doing a recall on certain models.

Service

Booked online, was told couldn't have the day I'd booked cause it was a bank holiday. Called number that rang to rebook but girl on phone couldn't find my booking. Ended up going into garage to sort face to face. Everyone was friendly.

Service

Expected good service and recived it. no issue at all.

Service

kept me informed of progress

Service

process is managed very well but long delay in being able to get a service slot and seems expensive for an oil change.

Service

the original booking & the lady at the service desk was completely professional, friendly & genuine. The car was ready on time & had been fully cleaned etc.top marks for thisbut I was obviously disappointed afterwards as detailed above

Service

Did what was asked

Service

The car came back immaculate with everything complete.

Service

my bmw in for a service, on collection then drivng home noticed inspection light on. informed bmw centre to which i was reasured they would correct it, which they did promptly. Although i had to take it back i am still very satisfied (and staff-Brad)

Service

Disappointed with courtesy car issue and warranty repairs aren’t covered now my warranty is up.

Service

Service was fine. Had to come back to have Sat Nav update installed.

Service

Dealt with my needs as planned and with little waiting time

Service

An error code was displayed on collection of car, however this was rectified at same visit

Service

They could not be more helpful ,nothing is to much for the staff.

Service

No-one available to collect and return the car.

Service

Staff pleasant and very friendly to deal with, well informed about status of my car service.

Service

As stated in previous post. Also this is my 3rd 3 series and every time one has had a service it has always needed to be booked in again for more work.

Service

did what they said they would do.

Service

Good service generally, helpful courtesy car, car ready on time.

Service

Job was done correctly and ahead of time.

Service

Took a long time to get a service appointment, and despite leaving the car at 8am there was no feedback on progress until late afternoon when I was then told it would not be ready until the next day. I was given a time of 09:30, and it was 11

Service

Again it’s cost that stops full marks

Service

Good service, as expected.

Service

Always polite and professional in their approach. Vehicle returned at time specified and valeted.

Service

Courtesy car was only available 4 wks after i booked in for inspection

Service

I was kept fully informed at each stage of the servicing process including the MOT which was carried out.I found the 'collect and return' door to door service of great benefit; the driver(s) were courteous and smart and the car returned valeted.

Service

The service report I was given on 13.7.18 was not supported by a video. The tyre tread depths appeared to be higher than those recorded in 2017, then after requesting a video one week later, the treads had gone down and one tyre recorded as bald!

Service

Great customer service

Service

Great service. On time. Very attentive.

Service

Always professional and proactive

Service

Efficient management

Service

Very long wait to be seen and my car was in a lot longer than expected.

Service

job done

Service

Courteous and friendly/welcoming staff.

Service

Easy booking, car collected from home and delivered after service. No hasske.

Service

First class service

Service

I put my car in for a service but I wasn’t quite sure what it needed, I did say to reception lady that the brakes might need doing as they’ve felt funny. To then be told later that I didn’t book it in for a brake service so I’d have to wait 2 weeks.

Service

Always the best

Service

Seems good but have since noticed that the engine sounds noisier. I intend to mention it when I go for the MOT in September.

Service

Very professional

Service

Outstanding staff you do get called back you car kept informed of progress made during the day and the car is always given back looking better then when you left it

Service

Long waiting time

Service

Fast , arranged lift for wife to Yarm whilst repair was carried out

Service

Charging £168 to flush washer system when other garages charge £30

Service

3hrs to change a tyre,

Service

See above. I wonder now what other aspects of the service were missed off for my £500+

Service

Always given feedback on the health of the car, which is a great service

Service

The process was fairly smooth except I had to make a number of trips regarding the collection of the BMW offer £500 worth of accessories. It would of been good if when we collected the car these were ready etc.

Sales

Peter Boyd-Cross comprehensively covered every aspect from ordering to delivery of the car. Was available to cover any queries we had.

Sales

Delivered on all aspects of the sale

Sales

Good handover

Sales

Easy smooth process very professional but also friendly

Sales

Again great personal service from your sales person Peter Boyd-Cross

Sales

The brand new car was full of scratches, the wheels were painted with tyre shine when I specifically asked them not to be. The car came with Adblue when again I was told it did not need Adblue

Sales

Excellent explanation of all cars

Sales

Kept us in the loop constantly when the car was arriving, pick up went very smoothly and everything explained very well from staff.

Sales

as i explained above first class outstanding service. and all the staff lovely brilliant ladies on reception and everybody always smiling made it a delight to go there

Sales

Received my car sooner than I thought I would just in time for my birthday.

Sales

The sales person makes every effort to understand and manage his customers expectations through the process. He made every effort and worked hard to get me the right car at the right deal making me feel special at all times

Sales

Kept fully updated 're delivery and help transferring my private reg plate

Sales

slight delay in vehicle build and delivery compared to original estimate - no big problem

Sales

My sales executive contact Peter Boyd-Cross was attentive and went above and beyond to make sure I understood my options, offer me the best possible deal, kept me informed all the way through the purchase process even when I was out of the country.

Sales

Sudavade Paul was excellent.

Sales

Peter made the experience excellent,