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ABOUT COOPER TEESSIDE.

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John Curry

Head Of Business

Martin Grimes

New Car Sales Manager

Chris Shearer

Aftersales Manager

CUSTOMER REVIEWS

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Pleased with the service and staff

Service

When car goes in for service it is always ready for collection at the time given. If they find a problem while doing the service they advise you immediately .

Service

When arriving, it appears that the call centre hadnt actually given a job to the garage, merely booked me in for a 10minute assessment/repair, garage advised that it would take longer than 10 mins to get the car on the ramp and check the tyre

Service

Quick and accommodating staff/facilities

Service

Sophie Carlisle was excellent in her explanation regarding what was to done for the service and the paperwork for this and the loan car.

Service

Superb service by the lady who dealt with me that day

Service

As above due to dealing with becks who is the only polite member if teesside service staff who gets things done

Service

As above

Service

same as above

Service

As above.

Service

Great service and friendly staff

Service

Very helpful, courteous and efficient team at Cooper BMW Teeside. Josh and Becky was excellent. Keep up the good work.

Service

I was informed when checking in my car that tthe service would take 3 hours, I had booked express while you wait service, therefore I made alternate transport arrangements to get back to work and left my car. 75 minutes later car is ready to pick up!

Service

Asked for engineer to check if software was up to date - Didn't happen. Was told it would be hoovered - Didnt happen.

Service

I was charged for the investigation and identification of the fault, although it had previously been investigated when if first happened, The parts were supplied by BMW without further charge, but not the labour.

Service

Explanations given on what work was and was not needed on my car.

Service

Easy to book in the car, the team kept in touch including a reminder of the booking. I was provided with a lift to my office, the service was delivered on time and had been valeted.

Service

Job was done properly. Price was fair. Coffee is great!

Service

Don't need to be told by advisor that the car we are changing our BMW for is not a good car and they have had all the Range Rover models and they are not to her liking . Never called back had to chase , I really doubt this car even got into the garag

Service

Graeme on the service desk provided first class service! He telephoned me to say my car was ready after the service. My car was beautifully clean when I picked it up after the service. The receptionists were very friendly and courteous!

Service

Simply because they have always 'said what they would do and done what they said they would do' to the complete satisfaction of me as a customer,always meeting my needs.

Service

professional

Service

No issues with expeience

Service

Service department is disgraceful, yet sales can't do enough to help you. Seems all they bothered about is selling you the care then just don't care after that.

Service

The service was carried at Stockton very efficiently, and the staff were most attentive, giving me progress status as I chose to wait. And the car was cleaned. Brilliant

Service

Car stated to be ready at 4. Was given keys car was unwashed with seat covers on.

Service

Mixed messages about bringing it in to have coolant checked as concern over the electrical engine coolant (hybrid vehicle) as concern over it exploding. Which then was played down as not necessary when I was there.

Service

I would have been completely satisfied if it was not for the free wash of my car. I appreciate that it was free but the car wasn't any cleaner. The muck had just been moved about a bit. It would have been better just to leave the car as it was

Service

Work undertaken was satisfactory. However, my dash cam was disconnected. I did not notice this until several miles down the road.

Service

very happy with the work

Service

Kept informed via text of progress of service.

Service

very easy to book a session, work completed on time

Service

Check in and check out of the car was completed with no delays. The work was completed on time. A courtesy car was provided for the day.

Service

Always room for improvement!

Service

This is in regards to my last visit, as mentioned above this score would be much much lower if you'd sent this survey when I bought the car.

Service

I found that although certain things were found on the car, when asked for more details the staff didn't know what the exact problems were and didn't bother to find out

Service

Car service as expected. However not happy that a few days later I received an e-mail from BMW offering 25% off servicing if booked on-line in the next 4 days. Why should a few customers benefit from a significant saving?

Service

Service team helped me.

Service

The personnel that I dealt with, Sophie and Becky, were extremely helpful, even though they seem to be overworked, but I just have a nagging feeling that the problem should have been resolved on the first visit.

Service

Level of customer service from the members of staff I dealt with was 2nd to none.

Service

Vehicle due its service on 12th Nov and had arranged for it to be collected and returned to my location. Received phone call after service completed that my vehicle was ready for collection! Informed after phone calls that they were short staffed!!

Service

I had my car booked in for 9:15 on a 90 minute service for rear brake pad replacement , my car was still in parking place at 10:00, eventually received car at 11:20. The 90 minute service didn't work, still needs some tweaking to get it to work.

Service

Jo is always extremely helpful and looks after me whenever I need to bring my car in it's just a pity the valeters don't take as much pride in their work.

Service

Because the fault was dealt with and I didn't have to leave my car

Service

They fixed the problem within the timescales that they said , you can't expect more.

Service

I booked the car in for a repair and a health check was recommended which l was quite happy with and was told the repair to the front diff was not needed now I am not sure as it still has a slight drone in sound hope it is OK

Service

Never kept up to date, when I arrived to pick up car I was told it was broken and couldn't be started. Even though it worked when it went in. Had to return home after 1.5 round trip twice in one day!! What a waste of my work time.

Service

Good detailed feedback.

Service

Problem fixed same day

Service

Satisfied

Service

Always excellent service.

Service

My car was booked in for a general service, swap summer tyres over and possible issue with tyre pressure monitor. Tyre pressures were not set to correct values and a week later having same issue. Feel Jo was let down by the people who know what to do

Service

I was told to collect my car at 4 o'clock. The car was not ready and would not be ready until the next day. This meant I had been on a 35 mile round trip which was a complete waste of time. Then had to take time out of work to collect the car.

Service

Having been with Preston Farm BMW, Stockton,for as long as I can remember - they have always looked after me

Service

Long wait for a fairly quick fix. Repair and car health check good.

Service

Twice my vehicle has been into BMW Teesside, the technicians incorrectly diagnosed my vehicle fault and when challenged couldn't show my what they said was faulty. I still don't believe the fault will be rectified after the next visit to BMW

Service

Fast, courteous service, as always

Service

I have a mobility car any yet was left without a car for a whole day just to replace a parcel shelf - which had been pre booked

Service

Was well looked after by your staff

Service

Just great

Service

Service was fine, only issue is the notice req'd to book a service if courtesy car required. Also, if your vehicle needs to go back in and it is short notice then there are no spare vehicles available. This can make planning your service awkward.

Service

Car went in for door card rattle, still has slight rattle and blue glue visable on side of door panel, when I was told a buffer had been adjusted. Car went in 8.15am but was not looked at until around 3pm. Not really happy about use of blue glue.

Service

Like the dedicated time slot for servicing, don't need to leave the car all day

Service

Service was completed. Satnav update wasn't completed as previously agreed so service experience wasn't right first time but remedial action was taken.

Service

Courteous, efficient, and professional, as usual.

Service

No problems straight forward

Service

My recent experience was flawless.

Service

The time slot given for my service was accurate and the wait was comfortable

Service

Noticed other customers getting preferential treatment.

Service

service carried out on time, car not washed.

Service

Service itself was great and no issues but we had to wait over 4 weeks to get a convenient appointment.

Service

The Salesman was very professional and offered all the help and update on the car throughout the entire time my car was with Cooper Teeeside. Communication was excellent!

Service

Over priced oil service, £314 just for oil and filter. booked into fast track and was there over 2 hours. When I finally left, I got 5 miles away and my car broke down (oil pressure low) 45 minutes for technician, oil filter not fitted correctly!!!!!

Service

Service reception were brilliant Communication excellent

Service

I thought your car got a full valet when serviced but mine didn't

Service

Excellent experience, collected the car and returned it after the service. Left clear documents on what work had been carried out. Called before collecting and returning the car with updates. Couldn't ask for more.

Service

Nick was excellent. He kept me informed throughout the whole process from ordering to completion and collection of my new car. Great service.

Sales

Due to the garage being so busy we weren't able to complete the handover in a bay and the car was not the cleanest on the inside.

Sales

My experience from start to finish was exceptionally good. Our salesman peter boyd cross was always on hand to answer any questions we had with outstanding professionalism and made himself available for any questions at all points throughout process.

Sales

Friendly staff when buying the car, process was fast with updates at each stage.

Sales

the delivery of the car was on time and we were informed in plenty of time

Sales

No problems at all

Sales

Test drive was great explained the specs that I wanted on the car. Got the car didn't get what i wanted apparently because I chose white colour and didn't specify. Had I realised on the day of collection I would not taken the car

Sales

Please read the above answers so I do not have to repeat myself.

Sales

Excellent service and friendly staff

Sales

Sales person, Peter Cross made the experience easy and pleasant

Sales

As stated above, Suvodeep Paul and Martin Grimes were brilliant and reassured me and my family throughout the process and we are happy with the car. We also have been given a point of contact for any future enquiries and this gives us peace of mind

Sales

Very satisfied

Sales

Purchasing a new car is normally a chore but this was a pleasurable experience from start to finish.

Sales

My fourth car purchase (and second motorbike purchase) in past 3 years is testament to my satisfaction

Sales

Friendly, responsive and efficient.

Sales

Right from the start the salesperson at BMW Cooper Teesside Nick Jimson was fantastic, he showed me everything on the car and made sure l got what l wanted.

Sales

Every other brand of car I have bought new you get a gift.. nothing from BMW VW chocolate Mercedes, store voucher or driving experience voucher Ford , flowers

Sales

BMW Genius talked me through all controls

Sales

Customer service level was good (Jonathan Sutcliffe), perhaps a little more information during the process after signing for the vehicle, some delays in collection.

Sales

We like BMW cars, (we have four), but you have faults.

Sales

Again Jack super helpful

Sales

Always feel that the experience from the moment you walk in to coopers is the best I have been to the others close by and they don't even come close!

Sales

Good communication and nothing was too much trouble

Sales

Jonathan in sales kept me up to date on a weekly basis whilst my car was been built