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The service report I was given on 13.7.18 was not supported by a video. The tyre tread depths appeared to be higher than those recorded in 2017, then after requesting a video one week later, the treads had gone down and one tyre recorded as bald!
I was kept fully informed at each stage of the servicing process including the MOT which was carried out.I found the 'collect and return' door to door service of great benefit; the driver(s) were courteous and smart and the car returned valeted.
Its the second time that I have a service and they cant be bothered to reset the service lights in the car. Surely its part of any service check list, which it will make very easy to find out the culprit.
Great customer service
Great service. On time. Very attentive.
Always professional and proactive
Very long wait to be seen and my car was in a lot longer than expected.
Courteous and friendly/welcoming staff.
Easy booking, car collected from home and delivered after service. No hasske.
First class service
I put my car in for a service but I wasnt quite sure what it needed, I did say to reception lady that the brakes might need doing as theyve felt funny. To then be told later that I didnt book it in for a brake service so Id have to wait 2 weeks.
Always the best
Seems good but have since noticed that the engine sounds noisier. I intend to mention it when I go for the MOT in September.
Outstanding staff you do get called back you car kept informed of progress made during the day and the car is always given back looking better then when you left it
Long waiting time
Fast , arranged lift for wife to Yarm whilst repair was carried out
Charging £168 to flush washer system when other garages charge £30
3hrs to change a tyre,
See above. I wonder now what other aspects of the service were missed off for my £500+
Always given feedback on the health of the car, which is a great service
No problems in any department
All jobs were finished satisfactorily
The car was collected from home, washed and returned after service and repair, and a video of the inspection by the technician sent within an hour of the car being taken in
Very caring and efficient staff.
Always great service
A totally honest and pain free process, the follow up video of the vehicle inspection is a massive plus.
Helpful staff, quick efficient reception and a variety of courtesy cars enables me to test the BMW range which might influence a future purchase.
Both Jo and Andrew were extremely helpful and the guys doing the work, I later found out, stayed back to tackle something they thought couldnt be done. Thanks for the late finish so I could have my car back.
Kept fully updated 're delivery and help transferring my private reg plate
slight delay in vehicle build and delivery compared to original estimate - no big problem
My sales executive contact Peter Boyd-Cross was attentive and went above and beyond to make sure I understood my options, offer me the best possible deal, kept me informed all the way through the purchase process even when I was out of the country.
Sudavade Paul was excellent.
Peter made the experience excellent,
Nick Jimson was able to answer all of our questions and explained everything we needed to know about the car. He kept us up to date while we waited for delivery of the car and was always friendly.
Anything you can always one for and what you need