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ABOUT COOPER TEESSIDE.

Find out more about what we do and our team.

Meet the team

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Jon Sutcliffe

Head Of Business

Andrew Keenan

New Car Sales Manager

Craig Wallace

Used Car Manager

Chris Shearer

Aftersales Manager

CUSTOMER REVIEWS

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Good service, as expected.

Service

Courtesy car was only available 4 wks after i booked in for inspection

Service

Always polite and professional in their approach. Vehicle returned at time specified and valeted.

Service

The service report I was given on 13.7.18 was not supported by a video. The tyre tread depths appeared to be higher than those recorded in 2017, then after requesting a video one week later, the treads had gone down and one tyre recorded as bald!

Service

I was kept fully informed at each stage of the servicing process including the MOT which was carried out.I found the 'collect and return' door to door service of great benefit; the driver(s) were courteous and smart and the car returned valeted.

Service

Its the second time that I have a service and they cant be bothered to reset the service lights in the car. Surely its part of any service check list, which it will make very easy to find out the culprit.

Service

Great customer service

Service

Great service. On time. Very attentive.

Service

Efficient management

Service

Always professional and proactive

Service

job done

Service

Very long wait to be seen and my car was in a lot longer than expected.

Service

Courteous and friendly/welcoming staff.

Service

Easy booking, car collected from home and delivered after service. No hasske.

Service

First class service

Service

I put my car in for a service but I wasn’t quite sure what it needed, I did say to reception lady that the brakes might need doing as they’ve felt funny. To then be told later that I didn’t book it in for a brake service so I’d have to wait 2 weeks.

Service

Always the best

Service

Seems good but have since noticed that the engine sounds noisier. I intend to mention it when I go for the MOT in September.

Service

Very professional

Service

Outstanding staff you do get called back you car kept informed of progress made during the day and the car is always given back looking better then when you left it

Service

Long waiting time

Service

Fast , arranged lift for wife to Yarm whilst repair was carried out

Service

Charging £168 to flush washer system when other garages charge £30

Service

3hrs to change a tyre,

Service

See above. I wonder now what other aspects of the service were missed off for my £500+

Service

Always given feedback on the health of the car, which is a great service

Service

No problems in any department

Service

The car was collected from home, washed and returned after service and repair, and a video of the inspection by the technician sent within an hour of the car being taken in

Service

All jobs were finished satisfactorily

Service

Very caring and efficient staff.

Service

Always great service

Service

A totally honest and pain free process, the follow up video of the vehicle inspection is a massive plus.

Service

Received my car sooner than I thought I would just in time for my birthday.

Sales

The sales person makes every effort to understand and manage his customers expectations through the process. He made every effort and worked hard to get me the right car at the right deal making me feel special at all times

Sales

Kept fully updated 're delivery and help transferring my private reg plate

Sales

slight delay in vehicle build and delivery compared to original estimate - no big problem

Sales

My sales executive contact Peter Boyd-Cross was attentive and went above and beyond to make sure I understood my options, offer me the best possible deal, kept me informed all the way through the purchase process even when I was out of the country.

Sales

Sudavade Paul was excellent.

Sales

Peter made the experience excellent,

Sales

Nick Jimson was able to answer all of our questions and explained everything we needed to know about the car. He kept us up to date while we waited for delivery of the car and was always friendly.

Sales

Anything you can always one for and what you need