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Couldn't complete map update, and a day later screen wash warning appeared, not what I would expect for £220!
Please see my summary comment above.Not enough characters available here!
many phone calls required to get information
The objective was eventually achieved with no fault of the service representative - I felt as the systems in place within the department were not working efficiently
Failed to call me back twice and left me without my vehicle when a call back would have sorted it
Booked car in for a "while you wait" service and they delivered the service in a timely manner. Staff are friendly and attentive.
The dealership called me 5 days prior to my car going in to have rear brake pads replaced to confirm that they had the parts and were ready for me to attend. After arriving and sitting for 1 hour I wa s then informed that the parts not present!
It was quick , convenient , and a very reasonable price
Good performing car and very good service
See previous answer
Again good service
Gillian on reception is excellent and Chris in the workshop even remembered to wash our summer tyres before they went into storage although we had forgotten to ask him to do this . It's the people that make going to Teesside Cooper a great experienc
Everyone involved played their part without any problems
Job was done efficiently and I was dealt with in a pleasant manner
did the job without any problems, collected and returned my car promptly
Its broken again the same fault but dont think its coopers fault its a manufacturing issue.
Professional team with personal touch to client
Excellent unobtrusive and efficient service.
Very well looked after
No information from service staff on the current time waiting on service.
arrived for appointment at 8:45 as requested and not seen until after 9am (there was a delay in me arriving at work due to this) also when requested to pick car up at 5pm I was not seen until after 5:20 - not a great experience
On one occasion a service diagnosis was incorrectly read off the computer system and caused some delay. Otherwise excellent.
arrived and loan car was ready, I was then contacted once car was available.No disruption to my day which was great
Once I got there, the meet and greet and service were excellent
I thought the brake pad wear millage would have been reset as they only had 2000 miles showing as remaining and they were in good order this was its first service required for 2 years but had been in for MOT
Job done - MOT while I waited for a couple of hours.
As above - everything is difficult when dealing with BMW dealerships
I had a free end of warranty check carried out which i thought was a very good thing to offer , the work was done as offered and within the timescale that i was told , great experience thanks .
I saw a different member of reception staff on my last visit. The problem with my car was resolved very satisfactorily. The valet of the car was second rate.
The service was excellent
Very satisfied, went in with a blown bulb, repaired straight away at reasonable cost.
I was dealt with in a very efficient friendly manner, and very pleased with the work done on the car.
They care about the individual you are not just a number.
Excellent service and car returned quicker than expected
Expensive, heating controls etc & seats all moved & not returned to original settings, car wash seemed to consist of moving the dirt up off the doors onto the windows.
First rate service
Diagnosis of the fault highlighted by the emissions warning lamp seemed overlong.
Nothing is too much trouble
Ability to leave car at my convenience
Had to wait for 3weeks before the car could get serviced that now has an Amber on the service history on the car which is not good!!! Also this was the first available date even though I had to drop the car off and there wasnt a curtisy car availabl
On collecting my car I was given the paperwork about my service and MOT but no one went through it with me. It was only when I got home and read it that I found that I needed 2 new tyres. There are implications for the tracking.
Car flashing up with message saying 'service due in 3000 miles' as soon as we got home and now everytime the vehicle is started. This shouldn't be happening if it was reset correctly at service. Confused around when the vehicle is actually due.
Always happy with the teams friendly approach always make you welcome.
communication. told car was ready but no one available to tell me when to pick it up phoned up saturday on phone about an hour no reply back . then when i go to pick it up asked me which company im from [ its my car ]
They did not everthing they promised and staff were very efficient
they did a winter check with the service at my request at the last minute,
Problem was solved, at least for now. Engineer took time to explain which was reassuring
Car serviced & cleaned in around 90 minutes.
When i was concerned the car had a potential fault, Cooper Teesside immediately checked the car over for me to ensure all was well, giving me peace of mind.
Car was booked in at a time and date which suited me. The car was serviced very quickly while I waited, and was ready at the agreed time. This was very convenient and I would use this service again.
Car repaired in an efficient manner
Lack of communication with team members. Numerous calls made over the past week, with no response. Still waiting to hear back despite escalating this to a service supervisor (Debbie).
Service was very quick and done in the time period specified
The service was good, and on the day better than average
Car was handed back immaculately washed & vacuumed
Happy with the last appointment and action taken
I've always had excellent service
Kept waiting (again!) for a service receptionist m- this is a recurrent problem
Whilst everyone was helpful at the dealership, they have not as yet rectified the fault on my car. My second appointment has been put back a further week owing to the required part not arriving from BMW in time.
First class from start to finish
Service completed on time but software upgrade took a while to bed in and local knowledge not up to speed and feedback slow
I was very satisfied. Took little longer than expected waing for vehicle because they were very busy but it was returned cleaned and ready to go.
Called in to discuss problem with electric emergency brake.Car was looked at within 30 minutes and part required obtained and fitted the following morning. Excellent service
All done very professionally and efficiently.
Loan car was provided - our car was serviced quickly and cleaned. Jo Raby made sure everything went smoothly. Great atmosphere in the customer centre : )
Fabulous from start to finish.
Substitute car was good but I was left to work out the controls eg how the seat movement works!not the same as my BMW.
On the day service was excellent and fast. Slight delay when person dealing with me was at lunch and I was waiting for car, maybe sheet could be marked that customer was waiting on site ?
I dont mind that the car was late but would have been nice to be informed and also to get a call back as requested
Informed of the repair . Damage to tyre shown to me before before replacement.Very satisfied with the work carried out.
Long wait times
I have always had good service form BMW.
Jo Raby service advisor was excellent
I do take in to consideration how busy it is at BMW, everytime I called wanting to talk to the Service team, I was told she's busy leave a message, none of my calls were returned regardless of me emphasizing the urgent nature of the call.
The brake fluid change was done quickly and efficiently
Overall it was excellent service.
Everything went along perfectlyEven when I made changes to my order
I was dealt with both friendly & efficiently by suvodeep (sales executive) who made the whole process so simple from part exchanging my Jaguar to cancelling car tax (dealing with DVLA) The handover experience on the day I picked up my car was 5 star
Extremely satisfied, my car arrived on time if not earlier.
Hannah was exceptional
Jak Bailes was very professional throughout the purchase and gave a very comprehensive handover on delivery.
Nick Jimson was a pleasure to deal with. Straight talking. Coopers Teesside run a very slick operation, all the staff are very friendly and cant do enough for you.
As previously stated, the experience began from the moment we entered the store. We felt welcome and I was never pressured or hounded at any time. The staff I dealt with were extremely professional but also very friendly. Every detail was perfect.
From start to collecting my vehicle the staff were very good, friendly and did all they could to find me the right deal. Very satisfied and I love the new car
Customer service throughout he buying experience was faultless. The sales representative really did all they could to assist me, from test drives to running through the models/specs and extras.
the private handover room was something I had not expereinced before. Allowing time and privacy for me to aclimatise myself with the car ask any questions before I drove away for the first time
Everything went smoothly
Jak is a very pleasant representative and organised delivery and the paperwork extremely fast for prompt delivery, which I appreciate can be difficult at the end of the month.
Friendly sales advisor and kept us informed
They were efficient, punctual and polite at all times and made us feel valued as a customer
We were shown all the controls of the car bit much to take in at once but very informative only problem we have had was the electric steering wheel did not work so I rang for advice and was told I would get a call back and I am still waiting 2 weeks
Just felt a little bit rushed when showing us around the car
Mainly due to Peter Boyd Cross the Sales Executive I dealt with.
Appointment times to suit me and I could take as much time as needed to make a decision.
The person who I dealt with was Peter Boyd-Cross, he was helpful, professional and put my needs first, he was patient with my kids questions, and the centre also had a great place for them to wait whilst I was looking at options.
Helpful, friendly and efficient staff. Excellent customer service. Made to feel valued.
I received my car within 2 days of purchasing it.
The salesperson was most helpful with choice of car, very knowledgeable.
The care & customer servivice we received was outstanding. From the start right upto the point of collecting our car we found Suvodeep to be very friendly, happy to help & attentive.
Made to feel a ease
Great customer service from reception through to sales.
There was a delay in car being ready but the sales man kept me informed every day.Mark Hayes made the sale of the car so easy thank you.
loved the fact that our new car was delivered through the BMW experience room! nice touch! ive never felt more important!
Enjoying the drive
As outlined above, because BMW Cooper Teesside did not complete the necessary financial arrangement to complete the Contract Purchase Finance Agreement on my previous BMW I received letters regarding my alleged 'arrears'. It took 2 months to resolve.
Pleasurable experience, the sales executive mark Hayes even put the car in a vip customer experience room which was a lovely touch
delivery was terrible
I was made to feel comfortable and relaxed during the whole process
Very helpful and delivery worked around me working away.
Good communication from the salesperson Hannah
The guy we dealt with nick jimson Cooper Teesside bmw is fantastic from day 1 looked after us and as he did with our other BMW X1 last year he is so friendly and helped us achieve all we needed and made the hand over easy and stress free
Salesman very helpful through out
See answer to question 1. The handover experience was well done and although the car is not my first BMW the differences in controls and dashboard layout were clearly explained to me.
Satisfied with the car but took slightly longer than expected, owing to unforeseen personal staff issues and was told the car had to come from Germany.
The staff member, Jamie, who dealt with me extremely well, efficient and kind and I was pleased to give her my order.Sadly she had left before the hand over but Paul, my new contact made the change totally seamless.Many thanks to them both.
Suvodeep took time to explain everything about the vehicle and was very patient.
Mr Paul kept in contact throughout to keep me updated as when to expect the car.