Cooper Teesside Star Rating
Sales
31 comments from 87 reviews
Service
45 comments from 103 reviews
What does our rating mean?
Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the last 90 days of new car sales and Aftersales service transactions, where the customer has subsequently elected to complete a customer satisfaction survey online.
You will also see below customer comments, which are unedited and are as submitted as part of the online survey process.
Click here for more information.
Customer Comments
Sales
Click here for sales overview page.
Service
"Vastly improved."
"there has been an improvement in the dealership attitude and they have been very helpfull"
"Did not identify the tyre fault."
"Really helpful."
"The job winter tyre change did take a long time but the complimentary car wash and regular supply of coffee was appreciated."
"Specific praise to Kerry at the dealership. Her manner and service leve was exceptional."
"I have used Cooper's for over 6 yrs now for the servicing of my cars. I have always found it to be a very good service. This was the first time I have used them since they have updated their showroom and I have to say the experience was first class"
"excellent service"
"No help at the dealer.I feel i was lied to by the salesman. He told me i would get a loan car."
"I have experienced very poor after sales service from numerous dealerships over the years, but Cooper's has been excellent. From the initial purchase of the vehicle to after sales they are the best by far that I have ever dealt with."
"The car service indicatrion was not reset following the service."
"I have to say that the fault correction, headlight washer leak, and, Recall , coil packs upgrade were carried out with the usual, expected, Cooper BMW efficiency executed by the Warranty Service personnel, Tanya Griffiths and technical staff. "
"Pretty good Quoted £280 then the quotation was increased to >£800."
"They were very efficient. They were very friendly. I wanted a courtesy vehcile but i was not prepared to pay for it."
"Some excellent staff let down by some others."
"dealership managed to lose locking nut from rear wheel. Last year complete wheel tyre went missing. in fairness this was replaced, car going back to dealership on Monday and replacement lock nut stud will be fitted"
"Surprise took so long to find the fault. Tanya was excellent."
"The service was quick but the cost of the work carried out was expensive."
"Very professional but relaxed atmosphere within Service Reception area. Nice surroundings, made to feel valued"
"Fast. Hire car i had to pay for. £15.00."
"Told on telephone cost of service up to 250 when arrived was quoted 430. Was told would only take a few hours and the service was all day"
"This is a changed facility a massive improvement over recent past. This was even better than say 5 years ago when it was good but now it is excellent."
"Had my summer tyres fitted to the car. Car was super clean when returned. Thanks for a 1st class job."
"I'd only driven off the forecourt a short distance and the SOS alarm came on and they can't repair it so they are awaiting a solution from from BMW."
"The sunroof won't close and I have had a problem trying to get it fixed. It still isn't fixed."
"To be honest, I had an appointment for an MOT and I was kept at the garage for over 3 hours and only when I started getting upset did things start to happen awful"
"I visited Coopers to have my car MOT tested and the service I received for that was first class however I was told that my car was due an oil service and a brake fluid service but the price quoted was utterly ridiculous."
"My BMW took 4 days to repair."
"they were superb"
"Don't have any isues with Cooper Teesside at all."
"No comment"
"No comment."
"I had my winter tyres put back on because of the change of weather and have incurred tyre storage costs. I didn't incur this charge originally. Also, I booked the car in and then the dealership knew nothing of the appointment."
"They were very helpful and they did the work on time and at a cost that was cheaper than they had quoted which was refreshing."
"They were extremely helpful. I love the new showroom and i was very very impressed."
"It was very good. They were very efficient."
"There very good."
"It was brilliant with the exception of the courtesy car issue."
"New premises of high quality and professional appearance, staff very willing and happy to help."
"Unable to find intermittent fault, which happened again the following day"
"Delighted that the broken suspension springs were repaired through the dealership and BMW for only £75"
"Sophie tried really hard and was really pleasant but service dept couldnt diagnose fault."
"The staff always make you feel welcome and if you have to wait they always take good care of you ."
"20 minute wait to be seen, Pricing unclear."
"Excellent Staff and good communication"
1 Series 3-Door (2012)
1 Series ED 3-Door (2012)
1 Series M135i (2012)
1 Series 5-Door (2011)
1 Series Convertible
1 Series Coupé
116d ED 5-door (2012)
3 Series Saloon (2012)
3 Series Touring
3 Series Convertible
The BMW 320d ED
3 Series Coupé
3 Series Touring (2012)
ActiveHybrid 3
5 Series Saloon
5 Series Touring
5 Series Gran Turismo
5 Series Saloon ED
ActiveHybrid 5
6 Series Coupé (2011)
6 Series Convertible
6 Series Gran Coupé (2012)
7 Series Saloon
X1 (2012)
X1 sDrive20d ED (2012)
X3
X5
X5 M50d (2012)
X6 (2012)
X6 M50d (2012)
Z4
1 Series M Coupé
M3 Coupé
M3 Convertible
M5 (2011)
M6 Coupé
M6 Convertible
X5 M (2012)
X6 M (2012)
"Stuart Eve is excellent dealer very good"
"They kept us up to date."
"Excellent service throughout, especially Ryan"
"Best in Class by miles"
"As mentioned previously I am 100 satisfied."
"Great dealership customer service"
"The attention that I received at the showroom made me feel very welcome and the salesman Jonathan Birch could not have dealt with me better."
"Salesman was very nice made us feel welcome"
"Great friendly helpful customer service from everyone."
"I was completely satisfied with the approach and knoledge shown by the sales team"
"Couldn't fault the experience"
"After using a number of different dealerships I can honestly say that Cooper Teesside is by far and away the most pleasurable. From beginning to end it was a superb service"
"It was very good. They were very efficient. It was extremely friendly throughout."
"Cooper Teesside is the best car dealership experience in over 30 years of car purchasing"
"The staff are always polite, helpful and eager"
"Dealt with 3 people in purchasing the car, Daniel King, Stuart Eve and Matthew Johnson. These people had a very large influence with the purchase of our car, due to the professional attitude and very friendly personalities. Everybody was excellent."
"Dealt with 2 gentlemen Russell and Ryan. I asked Ryan to send plates of old car and this didn't happen - he didn't even contact me. I called back and Russell told me that they had been destroyed."
"The salesteam do know what they re selling ad wat they are talking about, they know the actual product."
"They did a good job"
"Professional and attentive service"
"Would recommend Cooper to all concerned, excellent service"
"Reception staff are courteous friendly and helpful and the showroom has an ambience of professionalism. Sales advisors have complete knowledge of the product and fully explain various options that can be chosen. The test drive was very enjoyable."
"The site staff were great, we wee offered every courtesy no pressure. I think the cars sell themselves but the guy dealing with us Ryan was top notch. I think it's how it should be."
"The service from Cooper Teesside we rate as exceptional."
"Extremely pleased with the high level of service throughout the purchase. I was kept informed of developments at every stage."
"Very friendly and professional staff made buying my car very easy and stress free."
"Difficult to find a blemish."
"All of the staff at Cooper Teesside excel in customer service and friendliness."
"car was delived in time"
"Did not feel at all patronised as an older female custiomer"
"The salesman Russell Jackson was fantastic, very impressed"