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ABOUT COOPER TEESIDE.

Find out more about what we do and our team.

Latest News & Events

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WHAT A DIFFERENCE A DAY MAKES.

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BMW Upgrade Scheme.

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BMW Help: Recalls

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BMW i8 Roadster

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Impress with the new BMW Shadow Edition

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BMW Approved Used Cars

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BMW Innovation.

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BMW WILL RETURN TO LE MANS.

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Where Next?

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Meet the team

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Jon Sutcliffe

Head Of Business

Andrew Keenan

New Car Sales Manager

Dave Nelson

Used Car Manager

Chris Shearer

Aftersales Manager

CUSTOMER REVIEWS

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

I had to keep phoning to find out what was happening. Calls not returned.

Service

Busy day when car taken in but service rep Joshua Sutcliffe was most helpful and professional, in his attitude. Car was completed/returned at stated time, together with a wash and valet.

Service

No problems following receipt of vehicle

Service

Smart .efficient. helpful,knowledgeable

Service

Just what I would expect from a BMW franchise

Service

see above. utter disaster from start to finished. i was offered a free MOT next time. no chance. i won't be back. when i buy my new bmw i won't be using this garage.

Service

Due to some kind of procedural failure at the dealership, it took 3 visits to get everything completed.I am self employed and it resulted in a loss of earnings.

Service

Always have services & MOT done on time. No problems.

Service

Quick and professional service

Service

Again it would have been 5 stars if the car was done on time. But the updates we welcome

Service

Car service feedback exellent is video etc

Service

Very dissatisfied long wait on arrival in collection amongst other greater issues.

Service

Found them very easy to deal with

Service

Service completed while I waited, as promised. Car washed as well

Service

Work carried out to a high standard.

Service

I took my car to the dealers because of a drivetrain warning message on my car, the dealer advised that I leave the car with them and they gave me a lift home, the car was subsequently repaired with new valve fitted with no further problems.

Service

Cooper Teeside and Particularly Josh Sutcliffe have done everything they can to help.

Service

couldn't have been better

Service

The service was spot on and whilst I needed new discs in the service I received an electronic video showing me exactly what the issue was, so I knew the required work was genuine. Very reassuring.

Service

Very helpful/knowledgeable staff and comfortable surroundings to wait while the car was being looked at.

Service

Everything I requested was completed to my satisfactory.

Service

Great customer service, easy process, received a courtesy car to make my life easier. The only downfall would be that I initially tried contacting them by email about my issue, but had no response in 5 days so I ended up having to call them instead.

Service

Work that was required was done. Though, I had to press for items to be done that I was told initially was not possible (incorrect). On completion I was offered no feedback, simply passed my documents. I had to press to see if all work was done.

Service

kept me p to date with what was happening, completed the job - as always- to a very good standard and returned the car on time as i requested.

Service

I was kept informed of progress, the car was ready early and immaculate when I collected it.

Service

I have never had any reason to complain about the servicing nor the staff.

Service

It helps when you see the same members of staff whenever you visit - namely Chris Davison and Amy Smith

Service

Completed all that was required on time and provided summaries of work done

Service

Dropped off my car, picked up courtesy car, went to work, picked up my car. Smooth as silk.

Service

Asked to collect at 17:00 was told not possible and could I make 16:00? Re-arranged my day to accommodate the request, went to collect the vehicle was told not ready until 17:00! Was told the mot went fine but noticed advisories on cert at home.

Service

The service was carried out on time and full written report received ulon completion

Service

I wasn't expecting such a high bill it is extortionate how you can charge so much when I needed to have this service to keep the warranty going on my car. When I queried the bill at another dealership it would have been £168 cheaper.

Service

As above I was delighted with the service I received.

Service

The post care assistance is always as good as the BMW product.

Service

Andrew (a guy that I have never met before) was a breath of fresh air. I could do business with him again.

Service

5 calls over 3 days to service dept and no return call.

Service

Very friendly and try to help as much as possible

Service

Because I am happy!

Service

Very impressed with the Luke fir like BMW provided for hire when car was taken in for warranty problem

Service

Always good and friendly service.

Service

See above. Once the part was ordered there was no problem with the service delivered.

Service

Work done thoroughly and on time. Customer kept informed.

Service

As above. Plus car returned each time well washed and valeted.

Service

Completed repair and explained everything

Service

Very helpful

Service

Very efficient and professional approach, keeping me up to date with progress throughout.

Service

Nice clean surroundings staff very polite always keen to impress

Service

Very unsatisfactory sales team and the service team were hopeless

Service

Nice staff curteous and polite

Service

Everything went well with no unexpected surprises

Service

No cause to complain.

Service

I am very happy with the whole process

Service

Very friendly staff

Service

Professional service rendered

Service

Repair not fixed, car damaged, additional work required dubious, a waste of my time taking the car in as it came out in a worse condition than it went in and I wasn’t informed of the removal of the passenger side headlight washer. l feel anoyed.

Service

Quick service kept informed

Service

Attentive

Service

As above, receptionist were friendly but the returning vehicle and associated costs there needs to be a balance and for me this was not reached.

Service

not at all i am still waiting to find out what was done to my car. it was handed back to my wife in the car park and she could have been anyone.no and i asked for a valuation which i never received

Service

Very professional and great communication prior to service, during service and on completion.

Service

I have bought cars from other high end dealers but the quality of service offered at BMW in my opinion is far superior.Nothing is ever an issue and value for money is always guaranteed.

Service

Everything so easy

Service

I was told there was a recall on my model 2 series cabriolet to the roof ,service said they would look into it and let me know but I have heard nothing

Service

I have had 3 visits in the past 3 weeks, for different reasons so am unsure which visit this relates to, however all have been a positive experience

Service

Given incorrect information about the likely duration of the service ("about an hour or so") therefore did not book a courtesy car. Service eventually took 8 hours. No courtesy car available. On board computer upgrade failed and car has to go back.

Service

Car was booked in and serviced with ease

Service

Organised and friendly customer services

Service

Superb experience in these times. See above

Service

Curteousy, time, commitment and ensuring I understood what was required, how it was to be achieved, future confidence in the vehicle and an overall feeling they meant what they said.

Service

The service was efficient and courteous.

Service

From the second you walk through the door you're made welcome and looked after.

Service

All work was complete in full and issues reported have been resolved fully. Pleased the service department listened and the telephone call from the technician (Aftab?) to explain the issue and what could be done was very useful - he was excellent

Service

All work completed in good time and a loan car provided which made my life easier.

Service

No Issues

Service

Excellent customer service and excellent skilled mechanics who have repaired and stopped further damage to my car.

Service

See Q1You charge over £120 to tell me what's wrong with the car when the warning lights on the dashboard tell you what's wrong. The fine detail of findning out what is wrong should be included in the price. See answer to Q3also.

Service

Would have been 5 stars but I had to reset 4 settings myself after my service - lights / aircon / radio / time on the clock - these should have been returned to my settings after checking function

Service

Because everyone’s let you know straight away what you need to know and they always keep you informed of what’s going on

Service

After the service my car was supposed to have been valeted. It was very poor and the boot had not been touched

Service

PART 2 of COMPLAINTThere appeared to be a breakdown in communication with BMW and Enterprise car hire, resulting in the first car hire being taken off me before my car was returned, leaving me with no car. This affected the above score.

Service

Service adviser and the Senior adviser (Chris) went out of their way to ensure that my problems were resolved in a timely fashion, and I was kept fully informed at every stage of the process.

Service

Great service through entire experience

Service

When I dropped off the vehicle, the Service team told me it would be ready around 16:30 or 17:00. Due to the children's school schedule, I arranged a drop-off from my wife at 16:30. The vehicle was not ready until 18:15.

Service

Well looked after

Service

Good booked in quick for service and done within a few hours

Service

Efficient management of the service process, with ability for me to remain at the base in comfort to wait for the vehicle. Information passed on effectively by the service representative who dealt with me.

Service

Cooper Teesside contacted me as soon as soon as the BMW emergency services technician had delivered the car to them to say they had received it.They offered me a courtesy car which was turned down as I had other transport.

Service

Service was fine although on initially booking appointment was told someone would call me back to give me an idea on price. I received a call the day before to check I was still dropping car, I asked about price and still no idea was given

Service

I'm torn here, as the service for getting my vehicle back on the road was quick & it's all ways a pleasure to visit Cooper Teesside but I do feel let down by the lack of customer support given.. If that was your vehicle would you be happy

Service

Got looked after very well and looked after my car.

Service

Car was recovered by BMW Breakdown service and taken to Coopers for repair. These were carried out quickly and without incident. All good.

Service

Service completes on time

Service

Smooth @ fast service.

Service

Service booked at short notice and very convenient, regular updates on progress throughout day.

Service

No record of online booking chased twice and no call back as promised. No lift to work as arranged or pick up in evening. Items missed off work sheet and now need a second visit.

Service

Only problem I had was as I had just gone over my recommended mileage you skimmed me for almost £300 when I was told my service was free

Service

Good service but again a let down for the wait

Service

My car was in for service. I was dealt with by Amy who explained everything clearly and even had my car ready at the time she advised on the morning.

Service

As above

Service

Service miles counter were not correctly re-set on dash after service therefore needed to re-visit centre on a separate day to have them re-set

Service

Always amazing service & staff

Service

Professional and curious staff

Service

Excellent customer service

Service

I feel I have been looked after and all paperwork explained in depth.

Sales

Warm and friendly staff from reception to sales.

Sales

It was a long wait to get the car but well worth it built to my specifications and the hand over experience was second to non

Sales

garage ok most of the staff ok tip top ..guy who I dealt with on my new car left the company and told my by email and phone 4 hours before ,,, not gooddon't blame him for what happened blame his boss for not making him tell his customer earlier

Sales

See question 1 for reasons

Sales

I put a deposit down in the first week of January, I was told to expect the car at the beginning of March with the new '18 plates. I think this was a fairly unrealistic expectation, maybe, this was mentioned to make me commit! Either way, I'm happy

Sales

Good communication from nik

Sales

Paul who we dealt with was very helpful.

Sales

Each step was straight forward

Sales

Great personal service, efficient, courteous and wonderful cars!

Sales

The salesman, Stephen Fox was faultless.

Sales

As in answer 1 we were completely satisfied with the purchase of our car. Whilst the delivery delays were disappointing I do feel that everything was done to ensure we had the car as soon as possible following it’s arrival.

Sales

I have been unhappy with service given in the past and voiced my opinion before getting a better service but have been treated well and with respect give good feedback when it is due

Sales

Attentive staff who were able to answer all of my questions

Sales

Polite service, All round professional experience

Sales

Very friendly and answered all questions thoroughly

Sales

Excellent service from day one, resulting in a fabulous vehicle.

Sales

Peter Boyd-Cross was very welcoming, professional and engaging

Sales

All went extremely well.

Sales

Again down to the sales rep having all the answers to our questions and the handover was very professional

Sales

Great service and attention to detail

Sales

Good deal all round, did not feel pressurised at any point.

Sales

Both pre-sales and after-sales was excellent - possibly over-the-top with all the updates relating to the build progress of my vehicle.

Sales

Due to the complex nature of the computer program systems it would be beneficial to have longer session on this system.Perhapsat a later date.

Sales

I enjoyed the experience.

Sales

The communication and services provided by Oliver was excellent.

Sales

Sales staff incredibly helpful.

Sales

Oliver was very friendly and in constant communication. Very professional.

Sales

BMW Teeside Concorde way showroom is really superlative in terms of dealing with all facets of car buyer requirements. Surely this will be referred to our acquaintances.