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Great service through entire experience
BMW cooper took far too long changing a tyre!!They repeatedly didnt know what needed to be checked/resolved/done while the car was in Cooper teeside and asked on several different occasions for explanation/clarification of what the car was in for.
Well looked after
Good booked in quick for service and done within a few hours
When I dropped off the vehicle, the Service team told me it would be ready around 16:30 or 17:00. Due to the children's school schedule, I arranged a drop-off from my wife at 16:30. The vehicle was not ready until 18:15.
Efficient management of the service process, with ability for me to remain at the base in comfort to wait for the vehicle. Information passed on effectively by the service representative who dealt with me.
Cooper Teesside contacted me as soon as soon as the BMW emergency services technician had delivered the car to them to say they had received it.They offered me a courtesy car which was turned down as I had other transport.
Service was fine although on initially booking appointment was told someone would call me back to give me an idea on price. I received a call the day before to check I was still dropping car, I asked about price and still no idea was given
I'm torn here, as the service for getting my vehicle back on the road was quick & it's all ways a pleasure to visit Cooper Teesside but I do feel let down by the lack of customer support given.. If that was your vehicle would you be happy
Got looked after very well and looked after my car.
Smooth @ fast service.
Service completes on time
Car was recovered by BMW Breakdown service and taken to Coopers for repair. These were carried out quickly and without incident. All good.
No record of online booking chased twice and no call back as promised. No lift to work as arranged or pick up in evening. Items missed off work sheet and now need a second visit.
Only problem I had was as I had just gone over my recommended mileage you skimmed me for almost £300 when I was told my service was free
Service booked at short notice and very convenient, regular updates on progress throughout day.
Service miles counter were not correctly re-set on dash after service therefore needed to re-visit centre on a separate day to have them re-set
Good service but again a let down for the wait
My car was in for service. I was dealt with by Amy who explained everything clearly and even had my car ready at the time she advised on the morning.
Professional and curious staff
Always amazing service & staff
Excellent customer service
The guy I felt with for the service was very helpful however Im still not happy with the DAB radio. My daughter has a Renault with far better reception
As above no issues at all
I was asked to bring car for 8am but when I arrived was told they didnt want it until 8.45. They said they had sent two texts neither of which had been received.
See comment above
The service department is outstanding, never been dealt with in such a professional manor
nobody is perfect !
The friendly helpful staff who do what they say they will do
Not sure if issue is completely resolved yet
slightly disappointed that all the work needed couldn't be completed on one visit
EVERYTHING REQUIRED WAS DEALT WITH
Dropped the car off. Came back to pick it up at the time agreed and it was waiting for me with everything conplete.
They fixed everything asked and in time.
Polite efficient, seem to take an interest/care in my satisfaction of service.
On my last visit to Cooper Teesside to have an alloy wheel repaired. I collected my car and the wheel had been painted a different colour to the other wheels. I had to seek the opinion of a Bodyshop representative to gain the acceptance of the Dealer
Excellent service from friendly, efficient staff
Having used Cooper Teesside for over 10 years I think this speak volumes of why I come back time after times
I was told there was a recall on for my car and that it needed a replacement EGR valve. There is no record of this having been done in the paperwork.
Helpful and got the issue fixed and sorted me out with a lovely courtesy car the night before
didnt resolve issue I had with car I only purchased 5 weeks before. Had to go back to the bmw garage i purchased it from even though it was a bmw cooper garage. They sorted issue straight away and had much better service from Durham.
Service manager was very thorough and kept me updated with the job progress regularly.
Everyone very friendly, helpful and did exactly what they said they were going to do
Easy drop off, service contact explained everything up front, then the video report was excellent. Next time Ill take the courtesy car option.
Great service, brakes 100% better, thank you
Walk in emergency situation & everything was done to address problem. Very reassuring even offered an early returned courtesy car, much appreciated.
As I said I was treated extremely well and everything was explained as to procedure
Because when I arrived my car wasnt booked in for service.Even though it was.
Easy to use services and flexible approach
the car wasnt washed properly. the car was with the garage far too long...the car came back with the incorrect tyre pressures and the type pressure gauge not re set despite the work sheets being ticked to show they were correct.
The reasons for the rating is the way there was no explanation about the parts failures just making out as if they had done me a favour by fixing them on the day
The personal & friendly services was excellent
Josh and After from top bracket. Very helpful dealership overall.
All was fine.
Achieved what was required.
Service was excellent and made every effort to identify problem wwith my vehicle
See reply to q1
All went well and we got our car back in time, with very good communication.
My cars issues were resolved very quickly and my car valeted and everything was explained to me in a way that understood by Joshua Sutcliffe. I was treated very well.
Care. and attention
Booked a service, arrived, had a coffee, then browsed around the showroom and then the car had been done.
Easy to book and handover. Good communication throughout. All work completed to my satisfaction
All good but service light was not reset which meant I had to return the following day to get this done
Lack of an appointment to repair a serious flaw on my car which left me unable to open my boot and also having to hire a car at my expense due to no courtesy cars available for 3 weeks !
A good team with focus on customer satisfaction
I was met by a warm friendly gentleman, who put me at ease immediately. Informed me what the service would entail and how long the service would take
Greeted and seen promtly Josh explained work to be carried out and kept me informed during process
The car was serviced quickly, whilst I waited. A problem was found, and the repair was booked in for a later date, and all taken care of under warranty.
Another pleasant surprise on cost , due to the condition based element of the service schedule and my low mileage.
I wasn't contacted to say my car was ready for collection. So I had to wait until the next day to pick it up.
My car was collected promptly and returned within the agreed timescale. The car was returned cleaned and blasted. My contact was called Amy and she was very helpful.
Five stars need no explanation.
The staff member in the service department that I dealt with was very helpful. Took time to explain things so I was completely satisfied with the service I'd received.
Again I continue to receive a very good level of service as a long established customer.
Due to me been overseas working I was a bit concerned with my wife dealing with this & looking after a young family, anyway i had nothing to worry about the team a cooper go that extra mile to help & provided a courtesy car that suited her needs.
A hire car was booked for me when I had stated one was not needed.Pick up time was delayed
Honest and quality service provided
The service agent fully explained how long work on my car would take and likely cost so that I wouldn't be in for any surprises when I collected it. During the day he updated me with progress. At end he talked me through everything that had been done
Dealt with issues diligently and proffessionaly
Good surroundings clean rest area pleasant
The overall face to face service of the team is fine but I am not satisfied with my car
THe service was done exactly as booked - but the added bonus of a really helpful/friendly chap to collect/deliver the car made it a very nice experience - also the car cleaning was incredible - it was like a new car
When I arrived to have a brake fluid change I was told that they had tried to contact me to alter the time of the work, as they couldn't contact myself they gave away the allotted spot and when I arrived at the original time I had to wait 2 hours .
The contact whom I had dealt with at previous visits had gone to lunch when I arrived late due to a major accident on the A19.The car had NOT been Guardexed as previously agreed..The invoice was wrong! It did not deduct the trade-in car value!This
The actual work that was done was great and the car came back lovely and clean, however I was made to feel a little uncomfortable when I dropped the car off, when I was made to feel like a major inconvenience for the fact that my car had a fault
Work completed satisfactorily but I was told the car would be ready for 4pm and I would receive a call if earlier. I had no call so arrived for 4pm and had to wait 45minutes for it to be cleaned. I should have been called to say it would be late.
Very helpful and friendly staff and I was kept informed of the progress throughout the day
Easy to deal with, helpful, pleasant, knowledgeable. Good waiting area where offered drinks. Minor criticism was customer toilets were decent quality but needed fine tuning eg unheated, loose toilet seat,
Services completed efficiently.
I have a noise at the back of the car and the staff could not find the cause. I have had to rebook the car in
Quality of service and the way the I was treated from the moment I walked through the door
Experience was good and the car returned as promised
Very straight forward. Excellent service
The Ecu was completely wiped to datum settings, probably valid reason, but I dont know why when just the egr valve was replaced ?The engine now feels flat as if detuned?Also the tyres were under inflated by a couple psi
Frozen water stopped them from washing exterior but still could have cleaned inside, got so used to them cleaning it as part of service
Work carried out in a timely manner, unfortunately the alternatert failed on the drive home. Unsure if the airbag work done is responsible.
Appointment began on time and was finished on time to the minute. A good cup of coffee was brought to me and there was plenty of current reading material while I waited .
Was a simple job to do replace airbag took well over 2hrs start to finish
Same again great service friendly staff
was looked after really well, Joshua Sutcliffe is a credit to the team
Still charging too much to change over to winter tyres
Fitted in the service at short notice,kept me informed of progress and my car was ready when promised
Car washed and hoovered on collection.
The communication and services provided by Oliver was excellent.
Sales staff incredibly helpful.
Oliver was very friendly and in constant communication. Very professional.
The vehicle was brand new but received no PDI ! the vehicle displayed "replace battery" two weeks earlier when I viewed the vehicle & was still broken when handed to me in the handover room, my vehicle is currently in the workshop receiving attention
BMW Teeside Concorde way showroom is really superlative in terms of dealing with all facets of car buyer requirements. Surely this will be referred to our acquaintances.
We were very well looked after.
Because we were Completely Satisfied.
I never felt pressured, stressed or unsure throughout.
I was happy throughout.
The salesperson, Oliver Potts, presented the options and guided us through the sales process excellently.
Stuart Crossman was excellent from the first time we walked in the centre to change our old BMW. He kept us in touch with things and got as frustrated as us when the car delivery slipped from early October to late December.
The whole experience from start to finish was excellent
Couldnt of done anything else car and service both perfect
Stephen the salesman was brilliant and was very helpful.
Oliver was compassionate throughout the complete process of purchasing the car, which made buying my girlfriend a car for Christmas a much better experience for not only myself but her upon delivery.
This is our 2nd new BMW through Cooper BMW within a year. Excellent service provided by the centre. The centre has got wide range of vehicles and great coffee. The entire team is very helpful and professional. I would highly recommend this BMW centre
All the staff are very helpfull and Oliver was very efficient and made buying my new car a very pleasant experience
Suvodeep Paul was our sales adviser and he was extremely professional, knowledgeable and offered us great customer service.
Car to be delivered on Thurs;it didn't turn up.Then supposed to Fri;again didn't turn up.Delayed until Tues;turned up with a flat battery.New battery fitted;finally delivered on Thurs.Promised three tanks of fuel;not done now no reply to emails!
Very wide choice of models and 'millions' of options but all explained well. Several changes of spec until I configured my car the way I wanted it. Changing my mind was not a problem.