Loading...

ABOUT COOPER TEESSIDE.

Find out more about what we do and our team.

Explore the dealership

Meet the team

0 items found Done
  • No filters have been added

No news found with your current search criteria.

Jon Sutcliffe

Head Of Business

Andrew Keenan

New Car Sales Manager

Chris Shearer

Aftersales Manager

CUSTOMER REVIEWS

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Car was booked in for a repair. No effort made to do that ... just intent on telling me not covered under warranty ... two weeks later I am still waiting for an estimate , and have no replies to my chasing e mails ...

Service

See comments above with regards to handing my car back with a clearly audible grating/rubbing coming from the rear, but informing me the issue was resolved! Four days to complete a service and to identify a fault that was not resolved.

Service

The Service Team were very friendly and the car was prepared and ready at the agreed time.

Service

For the reasons I mentioned. I wish that service department can work harder to accommodate all clients needs and circumstances and can carry out service maintenance on Sundays.

Service

Lack of communication while the car was in for service, ie unanswered emails and phone calls. Dismissive behaviour by service staff.

Service

Very disappointed.

Service

See above

Service

Fault not solved on the day (3rd May) since had to consult BMW UK. No follow up since despite my sending two e-mails. Car still has fault.

Service

No complaints about the service.

Service

They do what they say when they say despite my last minute change of days

Service

From beginning to end I was kept informed and looked after.

Service

Arrangements made prior to appointment worked perfectly

Service

Always friendly and courteous

Service

Prompt thorough service done to time in friendly and professional manner.

Service

The interface with Nick Jimson was a pleasure and the help and advice given was excellent

Service

The computer consul is almost a waste of time. I cannot turn off the sat nav when finished. The trip and on board computer screens are to small to read. I traded a BMW3 for this BMW1 - WHY DID YOU NOT KEEP THE COMPUTER LAYOUTS THE SAME

Service

I had a service, 7k miles later I had to return for another service (brake fluid) to find out I have to return for another service in 4K miles. This is not an efficient approach for your customers

Service

Great service of the people who work there

Service

The waiting area was comfortable and complimentary refreshments a nice touch, for a modern brand I think wifi should be made available for the customers, I was very annoyed that when I got my car back every comfort setting had been changed, e.g radio

Service

Returned car to get glovebox repaired to receive a call later in the afternoon to say that they needed to order some parts but I had previously been in to organise which parts were needed so expected the work to be carried out.

Service

Problem not resolved

Service

I was made to feel very uncumfortable throughout the whole process even down to the telephone contact. BMW made me feel that I should be very grateful for their time and that the staff had better and greater things to do with their time than to look

Service

Service & parts per booked. Parts not there when arrived, left without car being serviced, service indicator went red. Took 2 more visits & complaint to get the matter resolved. Very badly organised service centre, will not return.

Service

No communication from the garage during the day whilst my vehicle was with them. Pick up and delivery service excellent.

Service

Done what was asked to do

Service

My car was handed back a day late and the paintwork was in terrible condition (horrendous swirls). The paintwork was as new when I handed over the car to Cooper Teesside. I have had to spend £200 on paint correction.

Service

Friendly meet and provided with coffee before Service agent was available.

Service

Jo and her team always look after their customers. Always polite and helpful

Service

Car fixed, Chris ensured issues were taken care of.

Service

Service carried out efficiently, car washed and returned in top condition

Service

I was sat around waiting for a long time when dropping and picking the car up. I was asked if I wanted my car to be cleaned inside and out and upon picking the car up it didn't look like the car had been cleaned.

Service

Service was sloppy, vehicle health check was 'completed but forgot to be uploaded' there we no pictures taken of my car or pre inspection checks prior to work being carried out. Poor post work wash.

Service

As above, terrible dealer that treats customers with contempt.

Service

The Service Manager was very good and kept to his word for delivery of.compensation. The amount of compensation was not reflective to the amount of cost of labour and materials. No formal apology ie email / letter.. Poor customer satisfaction.

Service

Excellent customer service

Service

Again front line staff are very helpful and friendly

Service

Required repair to open boot to X6. Fully explained when booking that it could not open via the key or handle as it had no power, my wife could not open it manually and that it was under warranty. Brought it in,then told no parts,so rebook in month!

Service

Read above Staff are friendly however. But the place lacks organisation

Service

I was very satisfied

Service

Not enough space! Wait time for MoT or service over three weeks; No answer on phone; very inaccurate pricing on-line; detail has to be re-input in branch - 40 mins; no clear process for check-in or collection; paperwork not ready; salesman attitude.

Service

Car was serviced while I waited and was pretty much done on time.

Service

As above

Service

While there asked about trading in for a new car with sales lady Georgina, not even had a telephone call back. Guessing because there were no stock cars sales dept not interested? Shame because as above we bought 2 new cars from you within 6 months

Service

As soon as you walk in if you don't look like you belong there they totally ignore you, when the problem with my car was fixed I got told different things from Bmw then from coopers was totally disorganised and ridiculous

Service

Was told 1hr30 and it took 2:45. Cost £270 for first service, now the service warning has come up again already for 19,000 miles. Wasnt offered the 3 year inclusive service for £299 I saw yesterday that clearly would have been cheaper.

Service

Good Customer service

Service

No complaints

Service

Never had any problems

Service

Lots of staff but not many apparently doing very much, a very long wait to be seen

Service

Problem explained clearly and subsequent repair was efficient. Thanks go to Graham Dewey, service reception, and to Chris, the service manager.

Service

As above service appalling as didn't know what they were talking about

Service

As above staff were very cooperative and helpful.

Service

Cooper teesside been really good over the years I have owned BMW,s just a shame other dealerships like York are not.

Service

Very efficient and easy to deal with.

Service

The service manager & Natalie Loade were vert pleasant & helpful.

Service

Easy to arrange, looked after while there.

Service

Asked would I like my car cleaning, i definitely expect a decent job doing. This was not the case, the roof had not been washed and the car generally looked like it had been a rush job.

Service

Feel very let down by your garage

Service

Problem was not fixed and I was not contacted. Sales team had promised me a loan car which was not sorted so had to sort a taxi back from Stockton to Redcar.

Service

As explained above

Service

Service has dropped. Had to chase up paper work waited 30mins to be seen and 30mins to pick car up.

Service

Serious lack of customer service. Wheel bolt was missed off when checking brakes and was left 5 weeks unaware.

Service

The personnel were friendly and accommodating

Service

Excellent as always but the car didn't receive its usual valet. Staff member was very apologetic about it though.

Service

My car was dealt with quickly so I was happy with that. I rang the reception twice to speak to the person dealing with my car to be told she would ring me strait back. I am still waiting for those calls. No attempt to call me until my car was ready f

Service

Made to feel like it was my error and the error with the car has occurred since being assessed in the garage.

Service

At last some kind and thoughtful staff

Service

Car booked in for Oil and Brake Services and investigate possible electrical fault. Services completed, electrical fault diagnosed and rectified. Only issue, on arriving home I found Service Record book not completed so I completed it myself.

Service

Nothing is ever too much trouble

Service

The actual time you are kep waiting without be told why

Service

Servicing very busy so a lot of waiting about.

Service

Had to fight tooth and nail on this occasion (and only by speaking to Head of Business) to get them to do the repair in the most obvious, logical and obvious way possible. Not enough characters to give full answer!

Service

Everything was sorted quickly

Service

Same as above. I've been dealing with coopers (even with all the name changes over the years) since 1995 Great service, great staff from a great dealership

Service

Excellent service

Service

Car was clean and detail of what was done on details work sheet

Service

I was promised the car by 2.30,as I told them at service reception that I was starting work at 4. I arrived at 2.25 and asked to wait. I eventually got my car at 3.40.after being driven home to change into my uniform. The car was not cleaned,no time

Service

Really good service from staff.

Service

Over selling products I don't need 4 hours for an MoT! No MOT staff in the day I was booked in and you guys made the appointment! Taking my car for an MOT to another business. I can do that myself and a lot quicker than 4 hours

Service

No call advising me of the lack of Pool Cars. Wasted 90 minutes driving to and from BMW. Received £30 discount on MOT which did not cover the time and fuel of the wasted trip. When the car was Serviced, had to wait 60 minutes to get the vehicle.

Service

As above it was an unbelievable bad experience

Service

From identifying the issues to booking it in for repair took 1 month. No valet completed on return of the car

Service

Nice showroom

Service

The job was not completed as I anticipated. The eventual outcome was one where I was quite satisfied. Pity that there was a "fault" at the DVLA end???

Service

Had to wait a long time due to being busy Although had tea making facilities When seen staff very friendly

Service

Easy to book-in, and ready for collection on time

Service

I am now having to wait nearly another month for you to repair the damage caused by yourselves. I have not been contacted by a manager only one if your service guys from Stockton

Service

Well they done the job but should not be going back in after 2 weeks

Service

total lack of interest in getting you to speak to the right person, just given the run around, nobody ever calls you back or deals with your issue and I have now spoke to a dozen friends who have had the same experience.

Service

I took time off work to have two repairs on my car, after I arrived and found out parts were on back order for one repair and I would have to be rebooked causing me to loose another day, no date could be given for when parts on backorder arrive

Service

As above...The showroom and appearance of staff is impressive and getting my car washed is nice,but that doesn't compensate failure to identify problems with the car.

Service

It was great, I do think it is over priced though

Service

Virtually zero contact and feedback from Service Reception staff during recent repairs. Did not respond to several requests left with receptionist for return call. Made to feel that I was unimportant to them. Good there weeks to replace brake disks a

Service

Apart from being slightly later than promised, I was happy with service etc

Service

Coffee machine is still not working properly after a few weeks (you get grounds in coffee). Ok, so this sounds very picky. But think that if you cannot attend to this promptly then what assurance do we have you attend our cars differently..???

Service

Georgina was a star

Sales

Jo and Kurt were great.

Sales

A great service provided by Nick Jimson

Sales

Pleasant state of the art showroom with adequate parking outside. Friendly and welcoming reception staff and helpful and competent salespersons

Sales

As stated above Jack was very helpful and put me at ease.

Sales

I couldn't have asked for more attention. You all made me feel special. Thank you.

Sales

Nick Jimson!

Sales

Thanks to Hannah, excellent service. Well done to her.

Sales

Again, great service throughout, everything was explained in the simplest of terms and I fully understood everything.

Sales

It was delivered like a gift from Paul, who helped me throughout the whole process. Made my day special

Sales

Georgina kept us updated on a frequent basis.

Sales

Peter updated us all the way through

Sales

Excellent service

Sales

Very smooth handover. Mr Paul was very patient with all of my ridiculous questions regarding my new vehicle.

Sales

It would have been nice to receive a few freebies or some flowers for my wife as the car purchased was over 80k

Sales

Not pressured by sales staff to buy a car instead listened to about my requirements and concerns

Sales

I was disappointed that the logistics team failed to meet delivery date by picking up the wrong vehicle and delayed delivery of my vehicle by 24 hours.

Sales

It is always a nice experience buying a new car at Coopers Teesside, you are made to feel special by the sales exec. Making it a very satisfying experience, they care.

Sales

Well satisfied with the serve given.

Sales

No problems, excellent advice and service during the purchase process and good follow up following the collection of the vehicle.

Sales

Sales person Georgina couldn't have done more for us, she kept in regular contact keeping us up to date with progress on the cars delivery, and assisted with the return of our leased BMW. We are very grateful for her help.

Sales

Great experience at showroom.

Sales

Pete Boyd Cross was excellent

Sales

This is largely down to the quality of the service and responsiveness that I received especially from the sales lead Nick Jimson. I really felt that he went the extra mile to provide me with what I wanted and to make it a great experience

Sales

As I mentioned Tom Gordon was very thorough from start to finish. The videos he sent with a thank you was a nice touch. Loved the VIP handover