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ABOUT COOPER TEESSIDE.

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John Curry

Head Of Business

Andrew Keenan

New Car Sales Manager

Chris Shearer

Aftersales Manager

CUSTOMER REVIEWS

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Service team particularly Stacy very helpful. One potential problem I was told by a member of the team if I go 1 mile over my service mileage it would invalidate my service agreement.

Service

A couple of faults were unable to be diagnosed and they are still present in the car today.

Service

Everything was as expected.

Service

Cooper Teesside did a more than adequate job of trying to resolve my issue, however, it required the intervention of BMW Assistance and Craig Easterbrook ( BMW Williams Manchester) to finally sort the problem.

Service

To this day I don't know what was done a the service. Nothng has been explained to me and no one has attempted to contact me regarding the issues explained on the Vimeo video link

Service

Service took 4 weeks to schedule in.

Service

Given my grief, car only done 11000 miles for 1st oil change , then Bmw saying I need needing pollen filters to complete service £££ , I have no problem paying to keep my vehicles in tip top condition, but feel the Bmw brand needs to come in line wi

Service

I now know some of the staff now after many years using Coopers and they take time to ensure I'm getting exactly what I need without the normal pushy sales pitch others use, always get the impression they are enjoying their work.

Service

Car wasn't cleaned from inside or the outside

Service

Arrangements made through central booking not passed on - told car wanted at 8:30 but receptionist said not scheduled for repair until pm - consequently I would have to rearrange pm commitments - quickly resolved by manager and job done in morning.

Service

car very clean and well presented on return,my concern was the mirror,seats etc had been moved .car runs well,the collection and return was very good.

Service

Car was booked in for a repair. No effort made to do that ... just intent on telling me not covered under warranty ... two weeks later I am still waiting for an estimate , and have no replies to my chasing e mails ...

Service

See comments above with regards to handing my car back with a clearly audible grating/rubbing coming from the rear, but informing me the issue was resolved! Four days to complete a service and to identify a fault that was not resolved.

Service

The Service Team were very friendly and the car was prepared and ready at the agreed time.

Service

For the reasons I mentioned. I wish that service department can work harder to accommodate all clients needs and circumstances and can carry out service maintenance on Sundays.

Service

Lack of communication while the car was in for service, ie unanswered emails and phone calls. Dismissive behaviour by service staff.

Service

Very disappointed.

Service

See above

Service

Fault not solved on the day (3rd May) since had to consult BMW UK. No follow up since despite my sending two e-mails. Car still has fault.

Service

No complaints about the service.

Service

They do what they say when they say despite my last minute change of days

Service

From beginning to end I was kept informed and looked after.

Service

Prompt thorough service done to time in friendly and professional manner.

Service

Always friendly and courteous

Service

The interface with Nick Jimson was a pleasure and the help and advice given was excellent

Service

Arrangements made prior to appointment worked perfectly

Service

The computer consul is almost a waste of time. I cannot turn off the sat nav when finished. The trip and on board computer screens are to small to read. I traded a BMW3 for this BMW1 - WHY DID YOU NOT KEEP THE COMPUTER LAYOUTS THE SAME

Service

Great service of the people who work there

Service

I had a service, 7k miles later I had to return for another service (brake fluid) to find out I have to return for another service in 4K miles. This is not an efficient approach for your customers

Service

The waiting area was comfortable and complimentary refreshments a nice touch, for a modern brand I think wifi should be made available for the customers, I was very annoyed that when I got my car back every comfort setting had been changed, e.g radio

Service

Returned car to get glovebox repaired to receive a call later in the afternoon to say that they needed to order some parts but I had previously been in to organise which parts were needed so expected the work to be carried out.

Service

Problem not resolved

Service

Service & parts per booked. Parts not there when arrived, left without car being serviced, service indicator went red. Took 2 more visits & complaint to get the matter resolved. Very badly organised service centre, will not return.

Service

I was made to feel very uncumfortable throughout the whole process even down to the telephone contact. BMW made me feel that I should be very grateful for their time and that the staff had better and greater things to do with their time than to look

Service

Done what was asked to do

Service

No communication from the garage during the day whilst my vehicle was with them. Pick up and delivery service excellent.

Service

My car was handed back a day late and the paintwork was in terrible condition (horrendous swirls). The paintwork was as new when I handed over the car to Cooper Teesside. I have had to spend £200 on paint correction.

Service

Friendly meet and provided with coffee before Service agent was available.

Service

Jo and her team always look after their customers. Always polite and helpful

Service

Car fixed, Chris ensured issues were taken care of.

Service

Service carried out efficiently, car washed and returned in top condition

Service

Service was sloppy, vehicle health check was 'completed but forgot to be uploaded' there we no pictures taken of my car or pre inspection checks prior to work being carried out. Poor post work wash.

Service

I was sat around waiting for a long time when dropping and picking the car up. I was asked if I wanted my car to be cleaned inside and out and upon picking the car up it didn't look like the car had been cleaned.

Service

The Service Manager was very good and kept to his word for delivery of.compensation. The amount of compensation was not reflective to the amount of cost of labour and materials. No formal apology ie email / letter.. Poor customer satisfaction.

Service

As above, terrible dealer that treats customers with contempt.

Service

Excellent customer service

Service

Again front line staff are very helpful and friendly

Service

Required repair to open boot to X6. Fully explained when booking that it could not open via the key or handle as it had no power, my wife could not open it manually and that it was under warranty. Brought it in,then told no parts,so rebook in month!

Service

Read above Staff are friendly however. But the place lacks organisation

Service

I was very satisfied

Service

Not enough space! Wait time for MoT or service over three weeks; No answer on phone; very inaccurate pricing on-line; detail has to be re-input in branch - 40 mins; no clear process for check-in or collection; paperwork not ready; salesman attitude.

Service

Car was serviced while I waited and was pretty much done on time.

Service

As above

Service

As soon as you walk in if you don't look like you belong there they totally ignore you, when the problem with my car was fixed I got told different things from Bmw then from coopers was totally disorganised and ridiculous

Service

While there asked about trading in for a new car with sales lady Georgina, not even had a telephone call back. Guessing because there were no stock cars sales dept not interested? Shame because as above we bought 2 new cars from you within 6 months

Service

Was told 1hr30 and it took 2:45. Cost £270 for first service, now the service warning has come up again already for 19,000 miles. Wasnt offered the 3 year inclusive service for £299 I saw yesterday that clearly would have been cheaper.

Service

No complaints

Service

Good Customer service

Service

Never had any problems

Service

Lots of staff but not many apparently doing very much, a very long wait to be seen

Service

As above staff were very cooperative and helpful.

Service

As above service appalling as didn't know what they were talking about

Service

Problem explained clearly and subsequent repair was efficient. Thanks go to Graham Dewey, service reception, and to Chris, the service manager.

Service

Cooper teesside been really good over the years I have owned BMW,s just a shame other dealerships like York are not.

Service

Very efficient and easy to deal with.

Service

The service manager & Natalie Loade were vert pleasant & helpful.

Service

Easy to arrange, looked after while there.

Service

Asked would I like my car cleaning, i definitely expect a decent job doing. This was not the case, the roof had not been washed and the car generally looked like it had been a rush job.

Service

As above Nick and the team have always made my wife and I feel really welcome, and have taken care of us especially well in response to our urgent need for a car

Sales

Very helpful and courteous salesman. Definitely went the extra mile to keep the customer happy.

Sales

My experience was made enjoyable as the lady who was called George who worked for BMW was very informative, helpful and nothing was a trouble for her. She was very knowledgeable and professional and very approachable. She made our journey run smooth.

Sales

Staff polite but the atmosphere does not feel right

Sales

0verall a pleasant experience . Your sales executive Mr Peter Boyd-Cross was polite knowledgeable and explained everything to me regarding both the car and the purchase. I particularly liked the collection area for your new vehicle, a nice touch.

Sales

Content with the all aspects of trading in my previous car and purchasing a new vehicle.

Sales

It was a very good experience receiving new car. Compared to other dealers. The reveal was a good experience

Sales

Made to feel special by suvodeep & presented my car in an unveiling. I was then shown how to set up my Z4 M40i to my preferences by a BMW Genius very cool I must say.

Sales

A great service provided by Nick Jimson

Sales

Jo and Kurt were great.

Sales

Georgina was a star

Sales

Pleasant state of the art showroom with adequate parking outside. Friendly and welcoming reception staff and helpful and competent salespersons

Sales

As stated above Jack was very helpful and put me at ease.

Sales

I couldn't have asked for more attention. You all made me feel special. Thank you.

Sales

Nick Jimson!

Sales

Thanks to Hannah, excellent service. Well done to her.

Sales

Again, great service throughout, everything was explained in the simplest of terms and I fully understood everything.

Sales

It was delivered like a gift from Paul, who helped me throughout the whole process. Made my day special

Sales

Georgina kept us updated on a frequent basis.

Sales

Peter updated us all the way through

Sales

Excellent service

Sales

Very smooth handover. Mr Paul was very patient with all of my ridiculous questions regarding my new vehicle.

Sales

It would have been nice to receive a few freebies or some flowers for my wife as the car purchased was over 80k

Sales

Not pressured by sales staff to buy a car instead listened to about my requirements and concerns

Sales

I was disappointed that the logistics team failed to meet delivery date by picking up the wrong vehicle and delayed delivery of my vehicle by 24 hours.