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Very caring and efficient staff.
Always great service
A totally honest and pain free process, the follow up video of the vehicle inspection is a massive plus.
Helpful staff, quick efficient reception and a variety of courtesy cars enables me to test the BMW range which might influence a future purchase.
Both Jo and Andrew were extremely helpful and the guys doing the work, I later found out, stayed back to tackle something they thought couldnt be done. Thanks for the late finish so I could have my car back.
Treat people correctly you will be repaid favorably
On the current visit they diagnosed a fault with my park assist sensors which are due to be replaced in July which is a long wait for the work to be done.
Earliest time slot was a little late for me. Cost of service & MOT wasnt explained in advance. Attempts to contact dealership by tel the day before to try and arrange an earlier drop off abandoned after 20 mins on hold.
I was dealt with very courteously and efficiently, the work was done to a high standard.My only complaint is that I had a satnav upgrade, no-one explained that the satnav may take several hours to settle down and work properly again.
The service was no problem but when the vehicle was cleaned a problem occurred. The black trim around the windows had tarnished on the return of the vehicle to sort this I was told possibly dirty cloths had been used.
Very well organised with the pick up and return of car. Kept informed of progress. Returned all cleaned
Its was ok I was given the information I needed to make sure car was in its best shape
Ever thing went as planned.
Again, excellent service.
extended wait and no option of courtesy car
I had an issue with the loan car. My car is a Bmw automatic, I did ask & expect to receive a similar loan car but was given a manual mini in red (sadly my most hated colour) we bought an automatic car for a reason due to me having a bad leg.
Trouble free experience
Good service thank you
I was informed that my car had a fault and has it was still under warranty they booked my car in for the fault to be remedied.
Good pick-up service. All jobs appear to have been completed satisfactorily
my car was ready when i was told it would be and Amy who dealt with me rebooked my car for a repair and organised for it to picked up and dropped off,she was very professional
Good service given with courtesy car provided
Communication clear and delivered what was promised on time with a friendly professional manner
The free vehicle check video was great to see.
car returned on time as promised
Poor time management, no updates given and job kept getting put off.
Service completed ahead of indicated time. Communication allowed me to collect my car early & get on with my day.
Video of work done was rushed and couldnt really understand the technician. My car wasnt ready when I arrived to collect, even though advised it was. I was told it was still being washed even though I had walked passed it in car park.
The did not fix the fault the first time as it broke down again with the same fault and I had to be rescued again at great inconvenience. Service staff ok but not great. I felt they should be empathetic and sorry that I was inconvenienced .
The work was completed quickly and without causing any stress. I was informed at every stage of the process what was happening.
Easy going and friendly staff
Service was done in the time stated
Service was just ok....
I had to wait in reception for about 10 minutes which was bad but I had forgotten my driving licence to borrow an i3 but the salesman took me out for a good drive anyway as a passenger.
Courteous staff and prompt attention
This is self evident.
Very thorough & good feedback
Great pickup drop off service and progress contact
Communication is the issue. I was sent a video in morning explaining we need tyres & would be called. When I saw the email at 3pm I called to be told that info hadnt been passed on from the technician and told it was too late to get tyres.
Offered a free spring service and sat nave update - accepted and completed. No problems. pleasant experience
The car was completed on time and to a high standard
A very thorough service was carried out and i was sent video proof of the service
Excellent product coupled with excellent customer service and experience
The process of checking in, being sent for a coffee , then being escorted to the service desk is very wasteful of time. I prefer to talk to somebody in overalls.
Disappointed this time. I was told by reception to report to service who simply asked if I had spoken to reception and told me just to wait. Service advisor was helpful but disappointed with feedback from the workshop.
Again the service I had booked was not carried out due to it being 700 miles short of being due to fit into the service pack however doing the 700 miles would've put me over 50000 miles voiding the service pack.
Excellent service and friendly staff
I'm compleatly satisfied with the team. They are amenable and polite.
friendly approachable staff and job done as, how and when we were told it would be
See above. It would have been 5 stars if I'd had the service report more fully explained to me, thus avoiding my need to ring later to understand some entries.
Whilst I was left waiting, fortunately the salesman who sold me the vehicle 18months ago assisted in getting me seen too.The service reception girl left me for another 10 min unbeknown to me to source a courtesy car. I had already been allocated one
It would have been helpful if I could have returned the loan car then next morning rather than the same evening I was told this wasnt possible & there was no flexibility. Maybe the call centre should ask customers about this at the time of booking.
excellent customer service,... vehicle completed on time
Busy day when car taken in but service rep Joshua Sutcliffe was most helpful and professional, in his attitude. Car was completed/returned at stated time, together with a wash and valet.
No problems following receipt of vehicle
Smart .efficient. helpful,knowledgeable
I had to keep phoning to find out what was happening. Calls not returned.
see above. utter disaster from start to finished. i was offered a free MOT next time. no chance. i won't be back. when i buy my new bmw i won't be using this garage.
Just what I would expect from a BMW franchise
Due to some kind of procedural failure at the dealership, it took 3 visits to get everything completed.I am self employed and it resulted in a loss of earnings.
Quick and professional service
Always have services & MOT done on time. No problems.
Car service feedback exellent is video etc
Again it would have been 5 stars if the car was done on time. But the updates we welcome
Very dissatisfied long wait on arrival in collection amongst other greater issues.
Found them very easy to deal with
Service completed while I waited, as promised. Car washed as well
couldn't have been better
I took my car to the dealers because of a drivetrain warning message on my car, the dealer advised that I leave the car with them and they gave me a lift home, the car was subsequently repaired with new valve fitted with no further problems.
Work carried out to a high standard.
Cooper Teeside and Particularly Josh Sutcliffe have done everything they can to help.
Very helpful/knowledgeable staff and comfortable surroundings to wait while the car was being looked at.
The service was spot on and whilst I needed new discs in the service I received an electronic video showing me exactly what the issue was, so I knew the required work was genuine. Very reassuring.
Great customer service, easy process, received a courtesy car to make my life easier. The only downfall would be that I initially tried contacting them by email about my issue, but had no response in 5 days so I ended up having to call them instead.
Everything I requested was completed to my satisfactory.
Work that was required was done. Though, I had to press for items to be done that I was told initially was not possible (incorrect). On completion I was offered no feedback, simply passed my documents. I had to press to see if all work was done.
kept me p to date with what was happening, completed the job - as always- to a very good standard and returned the car on time as i requested.
I have never had any reason to complain about the servicing nor the staff.
I was kept informed of progress, the car was ready early and immaculate when I collected it.
It helps when you see the same members of staff whenever you visit - namely Chris Davison and Amy Smith
Dropped off my car, picked up courtesy car, went to work, picked up my car. Smooth as silk.
Completed all that was required on time and provided summaries of work done
The service was carried out on time and full written report received ulon completion
I wasn't expecting such a high bill it is extortionate how you can charge so much when I needed to have this service to keep the warranty going on my car. When I queried the bill at another dealership it would have been £168 cheaper.
Asked to collect at 17:00 was told not possible and could I make 16:00? Re-arranged my day to accommodate the request, went to collect the vehicle was told not ready until 17:00! Was told the mot went fine but noticed advisories on cert at home.
Anything you can always one for and what you need
The car was in pristine condition and the handover was a very enjoyable experience.
From reception through to closing the deal, my experience was pleasurable, courteous and structured.
The sales executive that I dealt with was fully aware of the car he was selling and explained everything to me competently.
It was all perfect
The sales guy did not clearly explain the new financial Tax rules on the car as it was worth over 40k, i was lead to believe the tax would be 140 pounds for the second year and the sales guy failed to tell me about the 310 pound new tax. :(
Again everything was as expected from a premium brand
It was good to talk to a sales executive who knew what he was talking about and did what he said he was going to do without having to be chased up. The handover experience was good too with all my questions being answered without feeling rushed
I got the car back home on the day of collection with a boot lid a different colour to the rest of the car. The car also had a great deal of halo scratches from being cleaned incorrectly. This should not happen
Motability rep was easy to talk to listened to what we said and advised us well. Made sure we test drove the car also.
I feel I have been looked after and all paperwork explained in depth.
Warm and friendly staff from reception to sales.
It was a long wait to get the car but well worth it built to my specifications and the hand over experience was second to non
garage ok most of the staff ok tip top ..guy who I dealt with on my new car left the company and told my by email and phone 4 hours before ,,, not gooddon't blame him for what happened blame his boss for not making him tell his customer earlier
See question 1 for reasons
Good communication from nik
I put a deposit down in the first week of January, I was told to expect the car at the beginning of March with the new '18 plates. I think this was a fairly unrealistic expectation, maybe, this was mentioned to make me commit! Either way, I'm happy