No news found with your current search criteria.
The service was completed and the car was clean and perfect when I picked it up. The guy even waited back after he finished work for me to come and collect my car
The whole audial with my car troubles was so frustrating. When buying an expensive car from brand new you do not expect it to be faulty 7 months later. I appreciate the garage fixing my car but a 3 week wait is ridiculous.
My previous car was Audi and I subsequently compared my experience with them to BMW. Although my visit was booked, there was no record of my appointment. My car was serviced but the invoice was made out to my husband. I was not offered feedback in pe
Everything well organised and stress free, everyone very polite and efficient
Every thing was fine and I was kept informed of the progress in resolving the replacement parts as much as the team there were able given the problem was a nationwide problem. (EGR Valve replacement)
There have been many attempts to solve the problem of squeaking/creaking door seals. In between attempts there are long waits of several weeks.to ensure a self drive replacement car is available. Offer of £350 Lifestyle accessories not accepted.
Much improved service than I experienced at my last visit.
I was dealt with efficiently and professionally and the job was completed in good time
Service was excellent, repair organised promptly through BMW assist, and repair carried out promptly at service centre
Excellent experience from start to finish, the two ladies on reception were very welcoming and friendly. I didn't have to wait very long to be seen. Mark Taylor on the service desk was again very friendly and down to earth. Explained everything
For the second year in a row when changing from winter to summer wheels the tyre pressures were wrongly ser2.3 psi front and 2.5 psi rear . They should have been 2.0psi front and 2.3 psi rear
Very efficient service from all concerned, from the moment we entered the reception area. Hassle free and a relaxing waiting area, with plenty of refreshments WIFI quick and easy to connect. In actually enjoyed the entire experience
Excellent service from the moment you arrive in the car park to leaving with a clean car
The car is the ultimate and it always comes back in tiptop shape.
Everything was first class, from the simple booking procedure to the final collection, brilliant as always.
I was quoted a price for a service for about £89. I clarified this price during my initial booking. The total cost forthe works on my car was around £280. After booking the car in and leaving the garage, I was contacted by phone and told it was £480
receptionist attitude on arrival was not particularly welcoming, the time taken to complete the repair was excessive, there was a lack of communication regarding the repair required, complementary clean was substandard.
Air con problem was sorted but two new rear tyres are advised and I am still waiting to be advised of the price.
The service itself was completely satisfactory but the procedure for booking in was a nightmare as the call centre did not know the garage and could not get through to it.They also failed to ring me back!You should be able to contact the dealership
Left word for service to look at smell of clutch and comment on report was no issue found as vehicle is a automatic. It's is not an automatic. In fact a semi auto which still use clutch plates. Also failed to diagnose a battery which is failing
Almost 4 weeks to replace an EGR Valve seems unacceptable. Kept contacting Cooper Teesside but told there was a queue and would have to wait my turn. I was provided with a car from BMW assist, the service I got from them was excellent.
professional and efficient service given by Mark the service leader
I was quoted the wrong price for my service and the correct price was more than double that quoted. It was investigated and you did apologise, but no discount was offered by way of apology.
Simple and Straightforward
From start to finish the service and the recall required by bmw on our x3 was well coordinated by the service department at coopers. Well done to all involved.
I felt I was fobbed off sort of take it or leve it feeling
Kept me informed of progress, excellent service, as usual
My car was booked in for a body shop upgrade as well as for some new tyres, brake pads and discs. I received a phone call after work on the last work day before the car was due to go in saying that the body work upgrade booked separately.
Two key factors.1- Time for the service stated a 90 minutes but actually took 120 minutes. 2 - Really has to push the staff to hoover the rear I the car, I was told 'we don't hoover the rear of the car' my car is an estate so a key feature must cl
After inspection of the vehicle upon pickup, I noticed the clean that had been carried out both inside and out was to a very poor standard. Crumbs and muck within, dead flies etc on the outside. The courtesy car provided was of poor standard -pre-wa
From ordering the service right through to completion everything went very smoothly and efficiently. Very simply one had confidence in all members of the staff from reception to workshop. Excellent.
Welcomed upon arrival. Looked after while on site and the vehicle delivered after the job with all the tyres balanced and entered in to the on board computer
Would have been better if my car could have been collected. I did like the follow up video clip however highlighting my tyres were getting low
Very good customer service, work done on time.
They did what I asked of them
Car passed MOT and Service. There was an advisory re tyres which was not verbally mentioned and I have recently had a ripped tyre which did not inflate or run for stated miles. Warning lights did not come on previously.
I went in to have my car serviced but because I'm not 21 yet I couldn't get a hire car so they put a few guys working on my car so it was complete quick so I could get back to work.
All staff very helpful, approachable, honest, and friendly.
Staff always brilliant
The car had failed to start on two occasions owing to a discharged battery, Coopers had the car for a day, declared the battery OK . Two weeks later the battery failed to start the car and the technician declared it needed a new battery.
Mark who was servicing and parts was an amazing help, very helpful
Everything went according to plan.
day went without a hitch very pleasant staff and good coffee
I will start by stating that the sales man Danual Robertson was one of the best salesperson that I have had dealings with on purchasing a car, he is the only reason I continued with the purchase with Cooper.His manager Moe dreadful, body shop dreadf
WONDERFULL HELPFULL STAFF
Top quality customer service from the moment I dropped my car off to the moment I collected it.
Great level of service delivered
Mark in service is fantastic
Great service, polite and well looked after
From the Receptionist on arrival to driving off with a very clean car everything was faultless.
When I returned to pick up my car I was offered the wrong keys. When my keys were found it turned out that my car had not been valeted, the car belonging to the wrong keys had instead.
Everything was completed as promised and in a timely manner
Service advisor Mark Taylor went out of his way to assist and keep me updated
Friendly and attentive service!
Good service received, Mark Taylor my service contact has looked after me and my car.
The door seal was a known issue when I test drove the car and wasn't fixed before purchase. The discussion of the problems with the engineer was good but when I collected my car I wasn't given a review and print out of jobs done on my vehicle and why
Very professional and courteous
the service i got when visiting cooper teeside was very good and i was kept up to date with the progress of my car. it never fails to exceed my expectations
The team kindly collected my car from Cooper bodyshop where it received repairs to third party damage, resolved the problem that required attention, carried out a health check, cleaned my car inside and out, then delivered it to my home
car picked up from home
Service representative Mark kindly offered to receive my car before the normal opening time.
Pleased with work done. Collect and deliver very nice. Friendly staff.
Friendly & Efficient as always
From booking to the finish of the service the ease of of it all
We brought the car in for a service, dropped off and picked up as arranged. No issues were raised.
Good customer service
Mark the person who I dealt with was very professional. I had booked my car in the body shop for a minor repair. They said they would coordinate with the dealership about it but didn't. I had to checase this up. This was NOT Mark's fault
Easy flow and great customer care
My buying process was beyond reproach
They forgot to reset the service indicator & now say I have to book my car in again - I cannot afford the time for their incompetence
Excellent customer service
Brilliant customer service every time
no phone call to actually let me know what was happening lack of communication
Excellent service at all times
Great service again from Mark!
Couldnt get to the garage for the service so Coopers collected it from home and returned it promptly the same day.
I was received in a friendly manner and offered coffee. The service desk were friendly and most helpful.
The showroom and service reception offers a clean and friendly waiting area which is complemented by the professional competent and friendly staff.
The vehicle was returned with substandard work and needed to be rebooked in to have work carried out again - disappointed!!!
Polite and friendly staff, even when there was confusion over the appointment, they quickly resolved it.
Everything I required, done professionally and at a fair price.
I was kept waiting for about 40 minutes before being told a loan car had not been arranged.In the end the Service Supervisor (Andrew) dealt with the problem very well and this saved me an extra journey.
The staff were very helpful at all times
I always feel a lack of dedicated customer service whenever i attend the store, wrong contact details, no curtacy calls, also not given info regarding the correct documentation to bring in.
Service was OK but not particularly quick or efficient. They wanted to charge me £10.31 for replacing a 50p fuse. I had to challenge this charge to get it rescinded.
Mark and the staff all very supportive. The ladies at reception are outstanding!
Good service with a courtesy car
The service was provided quickly and the staff were very attentive.
Not happy with not been able to do anything about the rusty break hubs on an 11 month old vehicle. Told that is just how they go!!
Waiting about 2 weeks to have a car repaired
My car came out hoovered in the front but not the back, scratches to the bodywork that had to be taken back for them to be repaired. Very poor service in my opinion
The car still says I need a service The brake lights have come on and they say need replacing Car was cleaned but not to a high standard
Fault was found and rectified quickly.
I had to change the time, it was no problem. Very polite and accommodating.
Car service carried out on time and finished before arranged time.
Good Service and was kept up to date with what was happening. My car was collected and dropped off in the time stated
Great service, the team are friendly and keep you informed throughout.
The service from start to finish was excellent, staff very friendly, professional and Curtious. Fantastic service.
Good customer service, frequent updates about the car
Efficient handling of the service.Pick up and drop of vehicle was a real boost
Courteous and professional service from start to finish, happy with car and the queries I had were all answered.
Tried to call several times to query the reset of service interval, always told someone would call back, they never do!
I was contacted at every point to ok work being done on my car.
Very helpful and courteous staff
car was returned at agreed time and cleaned as well good quality courtesy car
Polite, courteous, kept me informed and did what they said they would do.
Staff friendly and courteous
The help given by staff in service, loan car and customer care was excellent.Once the required parts were obtained from BMW Germany the fault was cured first time and the car was returned in as new condition. Mark Taylor's efforts were 1st class.
Courteous, friendly , staff
I am on my 4th BMW from Cooper Teesside, I wouldn't go anywhere else for service.
Although the service I received was fine I am disappointed that some required work required is not covered by my Official Insured Warranty. ABS reluctor rings and sensors are not wear and tear items and should be covered.
Excellent professional friendly service can't ask for more
Having used Coppers of Teesside for the last 8 years , the service is first class fro start to finish
staff service & advice were good
Excellent, friendly and professional service.
I was told that the service would take about an hour and a half and decided to wait whilst it was done. When I got there I was informed that I would be there all afternoon - approx. 3 - 4 hours since it was a major service.
Efficient, friendly service. My car was returned in excellent condition, very clean and information on the service was clear and understandable.
Your Salesman Mr Nick Jimson was a gentleman from start to finish. Answered all questions we asked and explained everything to us in detail. Answered calls and helped with paperwork so we fully understood everything. The car is all and more he said.
Salesman indicated next contact dates and failed to make those contacts. He claims to have been away from the business for a couple of days, so maybe should have handed our file to someone else. Vehicle faulty on collection.
Nick Jimson treated us with courtesy and professionalism throughout the process and was both patient and understanding. We are grateful to him and would ask for him should we buy BMW next time
Stephen crossman was very helpful gave allThe answers we had and went to great lengths to help with our requirements and get a car turned round within afew days for us
It was the worst experience I have had buying a car.We booked two test drives no one was available on both occasions. The manager still hasn't contacted me. The handover we were fobbed off. There is slight damage on the car.
I was happy with how the sales person dealt with the sales process and his suggestions of particular products.
No problems with any elements of the organisation or collection of our new motability car
Salesman friendly and kept me informed of delivery date for car
Staff very helpful, patient and understanding and once the purchase was made I was kept in the loop at every step of the car's journey to the showroom.
Always a lovely welcome and professional service at my local BMW Centre.
Very good service from Tim Hood. Kept me up to date throughout the order process. Managed to make changes to order as requested. Never felt forced into making additional purchases
I have been buying BMW cars for some years now, and I need to tell you how satisfied that I am with the sales and after sales service.
Joshua Young is a very pleasant, bright and competent salesman - but we did have a problem with the 5 day insurance on the new BMW, which delayed the hand over of the new car - otherwise I would have been 'completely satisfied'
Everyone wants a friendly, made the delivery very exciting. Someone even stayed back late to help me with my BMW connecteddrive account. The dealership is always clean and staff are helpful, plus the coffee is awesome!
Hi, with regards to my new BMW, I can confirm that I am completely satisfied with my new car.I would like to say a big thank you to Mr Steve Fox from Coopers BMW Stockton for his professionalism and his first class attitude to customer satisfaction.
Cooper Teesside and Nick Jimson was the perfect experience of how you should have when buying a new motor car.I must say that nick jimson professional manner was second to none.!
Sales negotiator (Tim Hood) was very easy to deal with. I felt as though he was honest, knowledgeable, and keen to answer any questions that my wife and I asked. Throughout the whole negotiation we felt as though Tim had our interest at heart.
I was very happy. Mark Dodd who sold the car to me was very nice to deal with and responded promptly to my emails.
Great communications with regular updates on cars progress through build to delivery.
It was a fairly quick experience. No waiting around or trying to sell me something I didn't want. Car delivered quickly too. Car well prepared and any questions answered.
I was very satisfied with the overall experience and I was impressed by how quickly I got my new car.
Very smooth transaction Sales man very knowledgeable and approachable Very helpful and engaging
Nick Jimson was always very professional, helpful and friendly. He kept me up to date with my car through the build process and made the whole car buying experience enjoyable.
Staff were very attentive, professional and accommodating.
Friendly, helpful, easy transaction kept informed at all stages, nothing too much trouble
The sales manager was fantastic and really helpful throughout. He was called Nick Jamison ( not sure of the spelling of his surname )
I was very happy with the service Mark (from Coopers BMW) gave, the only reason it isn't a 5/5 is simply due to an ordering mistake - I ordered a black car but due to an internal system issue the car delivered was grey.
5 star service. Every member of staff was excellent
Natalie & Ali were graet from us trying to get a deal and to the deliver of the car
Nick Jimson was helpful throughout, even on his day off he had me in mind.
Staff were brilliant
Car was beautifully presented. It is correct and how a new car should be.
Mark the sales man was fantastic ,he was patient and very understanding of my needs .nothing was a bother.
excellent service from Luke and kept informed at all stages of the process
Our salesman Mark Dodd was fantastic. From dealing with our initial enquiry to finding us the perfect car to suit our family life and needs - every request was covered and more! Mark could not do enough. We are extremely happy.
Very smooth and helpful
Salesman Nick Jimson extremely knowledgable and couldn't help enough. Made the whole purchase trouble free and pleasurable:-)