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ABOUT COOPER TEESSIDE.

Find out more about what we do and our team.

Meet the team

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Jon Sutcliffe

Head Of Business

Andrew Keenan

New Car Sales Manager

Craig Wallace

Used Car Manager

Chris Shearer

Aftersales Manager

CUSTOMER REVIEWS

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Very caring and efficient staff.

Service

Always great service

Service

A totally honest and pain free process, the follow up video of the vehicle inspection is a massive plus.

Service

Helpful staff, quick efficient reception and a variety of courtesy cars enables me to test the BMW range which might influence a future purchase.

Service

Both Jo and Andrew were extremely helpful and the guys doing the work, I later found out, stayed back to tackle something they thought couldn’t be done. Thanks for the late finish so I could have my car back.

Service

Treat people correctly you will be repaid favorably

Service

On the current visit they diagnosed a fault with my park assist sensors which are due to be replaced in July which is a long wait for the work to be done.

Service

Earliest time slot was a little late for me. Cost of service & MOT wasnt explained in advance. Attempts to contact dealership by tel the day before to try and arrange an earlier drop off abandoned after 20 mins on hold.

Service

I was dealt with very courteously and efficiently, the work was done to a high standard.My only complaint is that I had a satnav upgrade, no-one explained that the satnav may take several hours to settle down and work properly again.

Service

The service was no problem but when the vehicle was cleaned a problem occurred. The black trim around the windows had tarnished on the return of the vehicle to sort this I was told possibly dirty cloths had been used.

Service

Very well organised with the pick up and return of car. Kept informed of progress. Returned all cleaned

Service

It’s was ok I was given the information I needed to make sure car was in its best shape

Service

Ever thing went as planned.

Service

Again, excellent service.

Service

extended wait and no option of courtesy car

Service

I had an issue with the loan car. My car is a Bmw automatic, I did ask & expect to receive a similar loan car but was given a manual mini in red (sadly my most hated colour) we bought an automatic car for a reason due to me having a bad leg.

Service

Trouble free experience

Service

Good service thank you

Service

I was informed that my car had a fault and has it was still under warranty they booked my car in for the fault to be remedied.

Service

Good pick-up service. All jobs appear to have been completed satisfactorily

Service

my car was ready when i was told it would be and Amy who dealt with me rebooked my car for a repair and organised for it to picked up and dropped off,she was very professional

Service

Good service given with courtesy car provided

Service

Communication clear and delivered what was promised on time with a friendly professional manner

Service

The free vehicle check video was great to see.

Service

car returned on time as promised

Service

Poor time management, no updates given and job kept getting put off.

Service

Service completed ahead of indicated time. Communication allowed me to collect my car early & get on with my day.

Service

Video of work done was rushed and couldn’t really understand the technician. My car wasnt ready when I arrived to collect, even though advised it was. I was told it was still being washed even though I had walked passed it in car park.

Service

The did not fix the fault the first time as it broke down again with the same fault and I had to be rescued again at great inconvenience. Service staff ok but not great. I felt they should be empathetic and sorry that I was inconvenienced .

Service

The work was completed quickly and without causing any stress. I was informed at every stage of the process what was happening.

Service

Easy going and friendly staff

Service

Service was done in the time stated

Service

Service was just ok....

Service

I had to wait in reception for about 10 minutes which was bad but I had forgotten my driving licence to borrow an i3 but the salesman took me out for a good drive anyway as a passenger.

Service

Courteous staff and prompt attention

Service

This is self evident.

Service

Very thorough & good feedback

Service

Great pickup drop off service and progress contact

Service

Communication is the issue. I was sent a video in morning explaining we need tyres & would be called. When I saw the email at 3pm I called to be told that info hadn’t been passed on from the technician and told it was too late to get tyres.

Service

Offered a free spring service and sat nave update - accepted and completed. No problems. pleasant experience

Service

The car was completed on time and to a high standard

Service

A very thorough service was carried out and i was sent video proof of the service

Service

Excellent product coupled with excellent customer service and experience

Service

The process of checking in, being sent for a coffee , then being escorted to the service desk is very wasteful of time. I prefer to talk to somebody in overalls.

Service

Disappointed this time. I was told by reception to report to service who simply asked if I had spoken to reception and told me just to wait. Service advisor was helpful but disappointed with feedback from the workshop.

Service

Again the service I had booked was not carried out due to it being 700 miles short of being due to fit into the service pack however doing the 700 miles would've put me over 50000 miles voiding the service pack.

Service

Excellent service and friendly staff

Service

I'm compleatly satisfied with the team. They are amenable and polite.

Service

friendly approachable staff and job done as, how and when we were told it would be

Service

See above. It would have been 5 stars if I'd had the service report more fully explained to me, thus avoiding my need to ring later to understand some entries.

Service

Whilst I was left waiting, fortunately the salesman who sold me the vehicle 18months ago assisted in getting me seen too.The service reception girl left me for another 10 min unbeknown to me to source a courtesy car. I had already been allocated one

Service

It would have been helpful if I could have returned the loan car then next morning rather than the same evening I was told this wasn’t possible & there was no flexibility. Maybe the call centre should ask customers about this at the time of booking.

Service

excellent customer service,... vehicle completed on time

Service

Busy day when car taken in but service rep Joshua Sutcliffe was most helpful and professional, in his attitude. Car was completed/returned at stated time, together with a wash and valet.

Service

No problems following receipt of vehicle

Service

Smart .efficient. helpful,knowledgeable

Service

I had to keep phoning to find out what was happening. Calls not returned.

Service

see above. utter disaster from start to finished. i was offered a free MOT next time. no chance. i won't be back. when i buy my new bmw i won't be using this garage.

Service

Just what I would expect from a BMW franchise

Service

Due to some kind of procedural failure at the dealership, it took 3 visits to get everything completed.I am self employed and it resulted in a loss of earnings.

Service

Quick and professional service

Service

Always have services & MOT done on time. No problems.

Service

Car service feedback exellent is video etc

Service

Again it would have been 5 stars if the car was done on time. But the updates we welcome

Service

Very dissatisfied long wait on arrival in collection amongst other greater issues.

Service

Found them very easy to deal with

Service

Service completed while I waited, as promised. Car washed as well

Service

couldn't have been better

Service

I took my car to the dealers because of a drivetrain warning message on my car, the dealer advised that I leave the car with them and they gave me a lift home, the car was subsequently repaired with new valve fitted with no further problems.

Service

Work carried out to a high standard.

Service

Cooper Teeside and Particularly Josh Sutcliffe have done everything they can to help.

Service

Very helpful/knowledgeable staff and comfortable surroundings to wait while the car was being looked at.

Service

The service was spot on and whilst I needed new discs in the service I received an electronic video showing me exactly what the issue was, so I knew the required work was genuine. Very reassuring.

Service

Great customer service, easy process, received a courtesy car to make my life easier. The only downfall would be that I initially tried contacting them by email about my issue, but had no response in 5 days so I ended up having to call them instead.

Service

Everything I requested was completed to my satisfactory.

Service

Work that was required was done. Though, I had to press for items to be done that I was told initially was not possible (incorrect). On completion I was offered no feedback, simply passed my documents. I had to press to see if all work was done.

Service

kept me p to date with what was happening, completed the job - as always- to a very good standard and returned the car on time as i requested.

Service

I have never had any reason to complain about the servicing nor the staff.

Service

I was kept informed of progress, the car was ready early and immaculate when I collected it.

Service

It helps when you see the same members of staff whenever you visit - namely Chris Davison and Amy Smith

Service

Dropped off my car, picked up courtesy car, went to work, picked up my car. Smooth as silk.

Service

Completed all that was required on time and provided summaries of work done

Service

The service was carried out on time and full written report received ulon completion

Service

I wasn't expecting such a high bill it is extortionate how you can charge so much when I needed to have this service to keep the warranty going on my car. When I queried the bill at another dealership it would have been £168 cheaper.

Service

Asked to collect at 17:00 was told not possible and could I make 16:00? Re-arranged my day to accommodate the request, went to collect the vehicle was told not ready until 17:00! Was told the mot went fine but noticed advisories on cert at home.

Service

Anything you can always one for and what you need

Sales

The car was in pristine condition and the handover was a very enjoyable experience.

Sales

From reception through to closing the deal, my experience was pleasurable, courteous and structured.

Sales

The sales executive that I dealt with was fully aware of the car he was selling and explained everything to me competently.

Sales

It was all perfect

Sales

The sales guy did not clearly explain the new financial Tax rules on the car as it was worth over 40k, i was lead to believe the tax would be 140 pounds for the second year and the sales guy failed to tell me about the 310 pound new tax. :(

Sales

Again everything was as expected from a premium brand

Sales

It was good to talk to a sales executive who knew what he was talking about and did what he said he was going to do without having to be chased up. The handover experience was good too with all my questions being answered without feeling rushed

Sales

I got the car back home on the day of collection with a boot lid a different colour to the rest of the car. The car also had a great deal of halo scratches from being cleaned incorrectly. This should not happen

Sales

Motability rep was easy to talk to listened to what we said and advised us well. Made sure we test drove the car also.

Sales

I feel I have been looked after and all paperwork explained in depth.

Sales

Warm and friendly staff from reception to sales.

Sales

It was a long wait to get the car but well worth it built to my specifications and the hand over experience was second to non

Sales

garage ok most of the staff ok tip top ..guy who I dealt with on my new car left the company and told my by email and phone 4 hours before ,,, not gooddon't blame him for what happened blame his boss for not making him tell his customer earlier

Sales

See question 1 for reasons

Sales

Good communication from nik

Sales

I put a deposit down in the first week of January, I was told to expect the car at the beginning of March with the new '18 plates. I think this was a fairly unrealistic expectation, maybe, this was mentioned to make me commit! Either way, I'm happy