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After the service supervisor became aware of the problems I was having with the initial booking-in process he took personal control and ensured the work was done to my full satisfaction.
I waited in the waiting area whilst the service was carried out, it is a very pleasant area and the reception staff go out of their way to look after you.
We normally receive a service reminder but it didn't appear this year, which is why we were late in getting it done!
Explanation as to reason why computer in car had not registered fault was not entirely satisfactory.
As above. Inability to get a fault investigated or fixed for a considerable time. Lack of courtesy cars for warrenty work meaning I had to seek alternative arrangements. Not good enough for a so called 'premium' brand.
BMW charge me over £100 to diagnose a small leak in the gearbox which was mentioned in a health check inspection video sent to me from BMW feel like I've been charged for them just to confirm where they knew the leak was already coming from.
Excellent service very informative staff only one little niggle no loan car.
Please see answer to previous question.
Excellent service great information on vehicle repair staff great
The service guy, Mark Taylor is very diligent, professional and easy to deal with...
It seems unfair to give this rating but it was only down to the matter of fact attitude of one person who was rude and the other big problem was that when contact was made regarding my car I was not informed of any other faults that had shown .
Not only was the issue fixed I also had a health check on my car which was recorded and sent to me so I had piece of mind that certain elements of my car were working fine (brakes, tyres etc.)
Good service , efficient pick up and drop off from house. But disappointed car was not cleaned properly as was suppose to be included in this first service.
Excellent service, from service manager down to technicians.
Cost of service provided was good and the advice given when I asked about some issues was good. Plus the email detailing the "Health check" is very useful and I appreciate the wash and valet that is always carried out.
Great service especially from Mark Taylor who went over and above to ensure I was happy with the service received
Always exemplary service at Coopers, unfortunately cannot give full marks due to technology problems suffered by service department requiring my vehicle to have to remain in overnight
Always kept informed of progress & thorough excellent service
Very seamless experience from dropping the vehicle off and picking it up. Received a call to let me know when the vehicle was ready for collection.
NO PROBLEMS OR DELAYS.GOOD COFFEE
I was informed recall work would take 1 day with a possibility of going into a 2nd day. It actually took 4 days. Communication about progress could have been better. I took excess waiver on loan car for 2 days max, do I now get charged for 4 days?
Everyone was very polite and friendly, but to charge over £17 per litre for engine oil which costs less than £5 is I believe excessive.
Even though I had it booked in l still had to wait 10 minutes to drop it off
I was well informed of the service my car was to receive on its first service and all my questions were answered without hesitation and with good knowledge.
First class service
Service was hassle free and took no effort on my part really, met my expectations so overall very happy.
I reported two seperate issues, both issues were resolved within 1 day and part of the extended warranty on a used BMW.
Took a whole day to complete a service and recall work.
They checked before the date it was Stoll ok to collect car. I was contacted via email with the video about inspection. Mark Taylor called me to explain what the fault had been and what had been done to rectify. Car was returned fully valeted.
Slight minus points - no one rang me to tell me the car had to be kept in, the contact came from me and the person I spoke to seemed to believe I already knew.Ditto when the car was ready - no one rang me, when I rang it was too late that day.
Friendly staff who kept me inform of the work being carried out.
Car went into the garage for some work on the 1st June, work has been paid for. One of the parts that was ordered was wrong, was informed of this and was told it would be re ordered and in the garage within days. I'M STILL WAITING as of 13th June.
As usual an offer was made to clean the car.However the boot was not hoovered, the windscreen was not cleaned and one side of the car was not polished ( it only had spray overrun spots on it)
The quality of the work appears to be good given that it is two weeks since the service. I minor report was not fixed and the quality of the wash/clean was okay. Despite giving some feedback on the minor fault there has not been any follow up by BMW
Excellent communication and correction of fault completed first time.
My car was booked in for a MOT, it also had an engine warning light on and was in reduced power mode. Mot done light reset, but light reappeared after only 6 milesand had to wait almost a week to get car booked back in.
WAS good but soon turned bad to worse
The hire car was of a much lower standard to what I was told I would receive.
Safety recall states in the letter that the job would be approximately 1 to 2 hours. Took car in at 9am received it back after 4pm..... 7 hours?
Service was outstanding from start to finish . Had no problems whatsoever and the staff were excellent
First class service, very professional
mark was factual polite and smiled
i was running late to collect my car and the staff were not prepared to be flexible by 5 to 10 minutes!
I was given a hire car for the day and after handing it back into the service department I was called by the hire company three days later asking where the car was. It took three weeks to find the car, I was extremely worried throughout the period
Excellent service and follow up from Amy
Delivery of my car was poor. Driver was late dropping the car off and the car was dirtier than when it was collected.
Loan car was from Enterprise not BMW waited a long time to be served by enterprise rep then paperwork toook even longer. loan car was a renault twingo - awful. I was late for meeting in future I will arrange for a colleague to pick me up from garage.
Good service but spoiled by oil left on nappa leather seat. However I cleaned this off myself as more convenient than taking car back.
Was informed alloys that have developed a known fault are no longer covered by warranty - post purchase seems BMW have changed warranty terms.Paying for full servicing and told ad blue not covered as deemed a fuel but car will not start if no top up
The agreed work was performed on time, the only negative point was the wash and vac was not undertaken. Mark in the service department was very good and efficient. Well done Mark and the girls on reception.
Having had a 2nd tailgate light failure and replaced, the follow up needed me to call BMW to do a progress check
Excellent service, kept up to date on progress. Collection of car was a major asset difficult for me to get transport home if they hadn't been able to collect. Staff all professional.
Overall very good only minor disappointment was the car was not washed when we were advised it had been
Very professional and helpful staff, in particular Suff (used car salesman)
Always friendly and helpful every visit.
I arranged to have my car dropped off at home at 5pm.Recieved a call on the day confirming this.5pm came and went ,no car.Rang the next day and was given an excuse that someone was on a half day and they forgot.Disgusted with service.
Very friendly courteous helpful staff.
The time taken to do the job was longer than expected
Good customer service collected vehicle from home address and delivered back to same
Everything done as expected of a professional dealership.
Car was supposed to be cleaned but very under par.
Very very happy with service and the way it was carried out
I was told I would get the car back around 3pm but got car back at 5.35pm. had to call 3 times was not kept in formed of time it would be returned or what work was done no paperwork sent detailing the work carried. Only received MOT Cert
The service was completed and the car was clean and perfect when I picked it up. The guy even waited back after he finished work for me to come and collect my car
Very efficient service from all concerned, from the moment we entered the reception area. Hassle free and a relaxing waiting area, with plenty of refreshments WIFI quick and easy to connect. In actually enjoyed the entire experience
I was dealt with efficiently and professionally and the job was completed in good time
Every thing was fine and I was kept informed of the progress in resolving the replacement parts as much as the team there were able given the problem was a nationwide problem. (EGR Valve replacement)
Excellent experience from start to finish, the two ladies on reception were very welcoming and friendly. I didn't have to wait very long to be seen. Mark Taylor on the service desk was again very friendly and down to earth. Explained everything
For the second year in a row when changing from winter to summer wheels the tyre pressures were wrongly ser2.3 psi front and 2.5 psi rear . They should have been 2.0psi front and 2.3 psi rear
The whole audial with my car troubles was so frustrating. When buying an expensive car from brand new you do not expect it to be faulty 7 months later. I appreciate the garage fixing my car but a 3 week wait is ridiculous.
My previous car was Audi and I subsequently compared my experience with them to BMW. Although my visit was booked, there was no record of my appointment. My car was serviced but the invoice was made out to my husband. I was not offered feedback in pe
Much improved service than I experienced at my last visit.
There have been many attempts to solve the problem of squeaking/creaking door seals. In between attempts there are long waits of several weeks.to ensure a self drive replacement car is available. Offer of £350 Lifestyle accessories not accepted.
Everything well organised and stress free, everyone very polite and efficient
Service was excellent, repair organised promptly through BMW assist, and repair carried out promptly at service centre
Excellent service from the moment you arrive in the car park to leaving with a clean car
The car is the ultimate and it always comes back in tiptop shape.
Everything was first class, from the simple booking procedure to the final collection, brilliant as always.
The service itself was completely satisfactory but the procedure for booking in was a nightmare as the call centre did not know the garage and could not get through to it.They also failed to ring me back!You should be able to contact the dealership
Air con problem was sorted but two new rear tyres are advised and I am still waiting to be advised of the price.
receptionist attitude on arrival was not particularly welcoming, the time taken to complete the repair was excessive, there was a lack of communication regarding the repair required, complementary clean was substandard.
professional and efficient service given by Mark the service leader
I was quoted the wrong price for my service and the correct price was more than double that quoted. It was investigated and you did apologise, but no discount was offered by way of apology.
Kept me informed of progress, excellent service, as usual
I felt I was fobbed off sort of take it or leve it feeling
Simple and Straightforward
From start to finish the service and the recall required by bmw on our x3 was well coordinated by the service department at coopers. Well done to all involved.
My car was booked in for a body shop upgrade as well as for some new tyres, brake pads and discs. I received a phone call after work on the last work day before the car was due to go in saying that the body work upgrade booked separately.
Two key factors.1- Time for the service stated a 90 minutes but actually took 120 minutes. 2 - Really has to push the staff to hoover the rear I the car, I was told 'we don't hoover the rear of the car' my car is an estate so a key feature must cl
After inspection of the vehicle upon pickup, I noticed the clean that had been carried out both inside and out was to a very poor standard. Crumbs and muck within, dead flies etc on the outside. The courtesy car provided was of poor standard -pre-wa
From ordering the service right through to completion everything went very smoothly and efficiently. Very simply one had confidence in all members of the staff from reception to workshop. Excellent.
Welcomed upon arrival. Looked after while on site and the vehicle delivered after the job with all the tyres balanced and entered in to the on board computer
Would have been better if my car could have been collected. I did like the follow up video clip however highlighting my tyres were getting low
Very good experience.
Got what I wanted
The whole process from my first visit through to collection was great. I felt comfortable at all times and the communication in particular was very good from start to finish. The collection was very informative and useful with the BMW genius present.
as mentioned above. The car was ready to drive and the knowledge was good but just felt little disorganised post test drive
Value for money, great car. Great professional service.
Oliver was brilliant and kept me informed the entire time. Excellent experience
Initially very happy with the process of buying my new car, which i am delighted with. However the last week has been a nightmare trying to retrieve my £500 holding deposit and ensuring the garage settles my existing finance deal. 10 days no progress
Great staff great atmosphere
Excellent customer service from all staff I dealt with during the purchase of my car.
Very helpful staff and Stephen helped us to get a good deal.
The staff are extremely polite and curious and treat all persons with respect. They always have time for all questions and comments.
All the staff i spoke to were all polite and always willing to help.
Stephen fox was very helpful, friendly and had excellent product knowledge compared to the other BMW garages we had visited. He made finding the right car very easy.
Lack of communication regarding delivery of the car, unable to contact the Salesman and I never had calls returned. Finally spoke to the transaction manager to be told that the car had arrived. Frustrating handover, still awaiting final paperwork.
The car salesman, Stephen Fox, was most helpful and courteous, explaining everything clearly. His easy going manner and professionalism was commented on by my colleagues who were with me at the time. He wasn't 'pushy' for a sale and that impressed me
We were impressed with the service provided by your salesman Mr Tim Hood who was able to answer all our questions .Very professional .
Purchase experience was fine. Felt that PDI etc bit rushed as side sill foils fitted in situ in showroom and not aligned, so subsequent visit and rework to sort.
Your Salesman Mr Nick Jimson was a gentleman from start to finish. Answered all questions we asked and explained everything to us in detail. Answered calls and helped with paperwork so we fully understood everything. The car is all and more he said.
Salesman indicated next contact dates and failed to make those contacts. He claims to have been away from the business for a couple of days, so maybe should have handed our file to someone else. Vehicle faulty on collection.
Stephen crossman was very helpful gave allThe answers we had and went to great lengths to help with our requirements and get a car turned round within afew days for us
Nick Jimson treated us with courtesy and professionalism throughout the process and was both patient and understanding. We are grateful to him and would ask for him should we buy BMW next time
It was the worst experience I have had buying a car.We booked two test drives no one was available on both occasions. The manager still hasn't contacted me. The handover we were fobbed off. There is slight damage on the car.