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ABOUT COOPER TEESIDE.

Find out more about what we do and our team.

Latest News & Events

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Impress with the new BMW Shadow Edition

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The BMW Lower Emissions Allowance.

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5 SERIES vs E-CLASS vs XF - WHICH IS BEST?

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Corporate Retailer of the Year

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BMW i3 Service Inclusive

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BMW Approved Used Cars

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BMW Innovation.

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BMW WILL RETURN TO LE MANS.

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Where Next?

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BMW XDRIVE.

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ROAD TAX CHANGES 01/04/2017

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Meet the team

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Simon Filer

Head Of Business
  • Years in the company

Andrew Keenan

New Car Sales Manager
  • Years in the company

Dave Nelson

Used Car Manager
  • Years in the company

Chris Shearer

Aftersales Manager
  • Years in the company

CUSTOMER REVIEWS

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

I've tried to explain here what I wasn't satisfied with, but wasn't given enough characters!!! It's to do with the sump bung seals - the old bung wasn't removed before fitting the new one.Good that problem identified with turbo heat shield.

Service

All went as expected and planned.b

Service

Every thing was completed on the one visit

Service

Not at all. I brought the car to solve a problem and was told other than a nail in my tyre there was no problem. Why are the other tyres losing air i asked? only to be told there was no problem. the day after i left the warning came on again.

Service

logged fog lamp fault with teesside along with low coolant warning in june was assured items would be fixed.Was quoted £120 to reprogram car.Took car to durham (5*nice people) who reprogrammed car FOC will sell car before ever returning to teesside

Service

Fairly satisfied but not much was completed because the mileage was low, not even an oil change at this service

Service

There appears to be a disconnect between reception and the service desk when it comes to leaving messages and returning calls i.e. the latter doesn't happen.

Service

took longer then they told me and the cleaning of the car was below par

Service

met expectations

Service

All points were dealt with and your representative took time to explain everything that had been done to me

Service

Friendly, efficient service.

Service

Kept informed

Service

Car not valeted properly...dashboard and centre consul not touched didn't notice till plastic sheeting removed and I was on way home.

Service

see above

Service

as above long time waiting in showroom both to get car booked in and at pick up

Service

From start to finish everything was as I would expect without exception

Service

A great experience visiting Cooper Teesside, friendly and helpful staff.I was advised a full service was required and it would take longer. Then kept advised of progress.

Service

Wait for courtesy car otherwise 5

Service

Booking the service was easy, pleasant and informative staff upon arrival, liked the fact that I received a video from the servicing mechanic explaining any advisory work that needed doing and my service package is good value for money

Service

Charging me for courtesy car insurance is your only negative

Service

Efficient friendly service

Service

Completely. Satisfied

Service

Car passed it's mot

Service

Everything efficient and as arranged with staff most helpful, an enjoyable experience with no problems whatsoever.

Service

Car taken away to garage but no courtesy car left

Service

Had a problem with wheels, spoke many times never got return calls, took too long to sort out

Service

when I contacted BMW to book the summer inspection the gentleman I spoke to was really helpful and knowledgeable with regard to the questions I was asking.

Service

When the car was booked in the following week I asked the reception if someone could drop us off at the local retail park ( approx 5 mins away ) and was informed sorry no one available. So we ordered a taxi there and back

Service

Very helpful, knowledgeable and explanations simple and easy to understand

Service

As per my comments above.

Service

All good except the waiting experience at BMW Cooper Teesside. It's at cafeteria style tables. Not comfortable or in keeping with what we are used to from BMW. At Clifton Moor York for example.Also disappointed with the v small Kia courtesy car.

Service

I was extremely satisfied with the 'service experience' and found everyone involved helpful and very pleasant.

Service

My car was in for a major service & MOT. Mark Taylor did an excellent job in making sure it went smoothly and communicating what works would be carried out and when my car would be ready to pick up. Excellent service

Service

My car was serviced in the time that was promised also washed and valeted.

Service

As abovementioned

Service

The service was complete well and priced satisfactorily When I booked I delayed the service as I needed a curtesy car but when I arrived for the service a car from a hire company was required.I had to wait to for the agentThis hire car was woful

Service

I was completely satisfied , start to finish advisors made sure I was attended to and had up to date feedback there and then from technicians via video sent to my phone to see any concerns regarding my car ...very impressed Cooper Teesside ??

Service

Once car was booked in service was excellent - very well looked after by service manager Simon.

Service

No problems with my car, but it's good to know the car is OK.

Service

MOT was completed in good time & the loan car was sound. The MOT report was clear and easy to understand.

Service

Efficient staff

Service

as above

Service

As above

Service

All the work was done on time and was given a car to use while the work was being done and my car was washed and cleaned for me to pick up

Service

The service providers know their stuff and also keep us regularly updated whenever the car is being serviced. Maintenance was done quickly.

Service

professional service, cortoueos manner, and eficient service with arranging courteous car and pick up with mark Taylor

Service

Although the hovering of the car was included along with a wash the footwells were done but not the seats or the load area, my car being a touring.

Service

All parts changed under warranty

Service

Informative and friendly

Service

See above

Service

My car has been into the garage twice in as many weeks for different repairs and on both occasions it was fixed first time and without any fuss. I was also impressed by the Service Health Check video sent to me by the Customer Service Agent.

Service

As above

Service

Staff were very friendly and free coffee

Service

Mark Taylor

Service

Extremely pleasant staff who put themselves out to make you feel welcome and who kept you abreast of progress at all times.

Service

Potential problem with resetting of service mileage indicator on car. We were promised a call back by service centre, but 10 days later this hasn't happened.

Service

See above.

Service

Good explanation of service requirements and return of car early rapid mot arrangements I future

Service

The service advisor Craig Wells came across in a professional manner and was very polite

Service

good at all levels

Service

I am still waiting for a follow up phone call to replace a faulty door trim

Service

A friendly approach and time given to explaining the complexities of the paperwork involved.

Service

Everything was completed in the time scale promised

Service

Car seemed to be in parking bay for most of 5 days had to ring time and again for an update

Service

The staff were pleasant and knowledgeable, the facilities were clean and the service (car) was dealt with quickly and accurately.

Service

In the past I have always been completely satisfied with the service experience however this time I was a little disappointed with the fact the car went unit had a squeak on brake it was still squeaking when it came out

Service

As above

Service

Always willing to help,very pleasant

Service

I contacted the service manager to raise a concern which he was going to look into and I am still waiting for a call back (over a week)

Service

It was a very easy process to book in. They were very accommodating with dates to fit in around my holiday.

Service

The only issue I had was the wait to get my car booked in and the wait I had when I came to collect it even though the time had been pre-arrange

Service

Professional and efficient customer service from Craig

Service

will always give bmw 5 star the way they handle they work

Service

Efficient and polite service

Service

As above.

Service

We had recall work to be done in body shop as well as routine service. We could not make one boooking as systems are not linked. Took 4 calls to book the car in.

Service

Nothing to fault

Service

See above.

Service

They arranged a car for us for the day, nothing was to much trouble. Car was cleaned on return - very nice touch. Very impressed with staff.

Service

Service experience was pain free, I asked to drop my car off the day before it was due to collect the courtesy car which was great apart from I was at the time looking to upgrade my car and would of appreciated something of equivalence.

Service

Quality customer service

Service

As above

Service

As above

Service

I booked follow -up software update and safety recall work (Code 0041760100) to be completed in 1 day. On collection of my vehicle (after 8.5 hours), only the software update was completed.

Service

Because it is a pleasant experience from entering to leaving the premises

Service

I have no complaints i turned up the service contact confirmed what was required with my car including costs, i was showen round my loan car, and my car was ready at the end ofthe day as agreed earlier.

Service

Not fully informed of how long the job will take. In formed I could wait for the car to be done, when on the phone. But at the dealer, I was told the job could take all day

Service

Didn't get seen until 15 minutes after appointment time

Service

All staff were extremely friendly. Good facilities and I was well looked after

Service

As above, top marks for the full team!

Service

Good service

Service

in a personal emergency they pulled out all the stops

Service

As above

Service

Great price, great service and very punctual.

Service

I could not ask any better service

Service

Its a little more expensive than other options.

Service

Job was done well

Service

Would have been completely satisfied but the hoover and wash wasn't very thorough and the service light hasn't been re set so will need to drive back through.

Service

Craig Wells of Coopers Teesside was very helpful and kept me up to date with its progress.

Service

After the service supervisor became aware of the problems I was having with the initial booking-in process he took personal control and ensured the work was done to my full satisfaction.

Service

We normally receive a service reminder but it didn't appear this year, which is why we were late in getting it done!

Service

I waited in the waiting area whilst the service was carried out, it is a very pleasant area and the reception staff go out of their way to look after you.

Service

As above

Service

Explanation as to reason why computer in car had not registered fault was not entirely satisfactory.

Service

Excellent service very informative staff only one little niggle no loan car.

Service

Please see answer to previous question.

Service

The service guy, Mark Taylor is very diligent, professional and easy to deal with...

Service

Excellent service great information on vehicle repair staff great

Service

It seems unfair to give this rating but it was only down to the matter of fact attitude of one person who was rude and the other big problem was that when contact was made regarding my car I was not informed of any other faults that had shown .

Service

Not only was the issue fixed I also had a health check on my car which was recorded and sent to me so I had piece of mind that certain elements of my car were working fine (brakes, tyres etc.)

Service

Good service , efficient pick up and drop off from house. But disappointed car was not cleaned properly as was suppose to be included in this first service.

Service

Excellent service, from service manager down to technicians.

Service

Great service especially from Mark Taylor who went over and above to ensure I was happy with the service received

Service

Cost of service provided was good and the advice given when I asked about some issues was good. Plus the email detailing the "Health check" is very useful and I appreciate the wash and valet that is always carried out.

Service

Always exemplary service at Coopers, unfortunately cannot give full marks due to technology problems suffered by service department requiring my vehicle to have to remain in overnight

Service

Always kept informed of progress & thorough excellent service

Service

NO PROBLEMS OR DELAYS.GOOD COFFEE

Service

Very seamless experience from dropping the vehicle off and picking it up. Received a call to let me know when the vehicle was ready for collection.

Service

New sales consultant - didn't really know his facts and tried to cuff a few queries Initially off putting, did consider going to another dealership

Sales

Very good service from salesman, good explanations of systems. Polite staff.

Sales

Delivered on time, everything in order.

Sales

Brilliant showroom

Sales

staff nice and polite very easy to deal with

Sales

In previous experience of purchasing a car, I have never received the vehicle of the day first provided. However with BMW The original day I was told was the day I collected my new car.

Sales

Salesman was so polite and friendly and it felt like he cared about what I was wanting and wasn't just trying to sell me a car.

Sales

Oliver worked hard to locate a car and to come up with a deal. His concern and willingness to research and resolve queries was reassuring. There were regular updates.

Sales

Luke was very friendly and answered all my questions and went above and beyond to help me with the car I purchased

Sales

Please see above

Sales

Everything was very simple and dealt with perfectly and the car was even better than what we imagined. The sales guy Omar is fantastic and talked us threw every detail of the new car.

Sales

Felt rushed

Sales

superb handover

Sales

Good service

Sales

Great service

Sales

No problems whatsoever

Sales

The staff dealt with everything to make the purchase a very pleasurable and enjoyable experience

Sales

The service was very professional and thorough and I was looked after very well

Sales

Very satisfied - found myself wondering off to look at the showroom which is very impressive, during this time I found the staff very friendly and wanting to help as I was approached by both the girls on reception team and sales staff.

Sales

Very good experience.

Sales

Got what I wanted

Sales

The whole process from my first visit through to collection was great. I felt comfortable at all times and the communication in particular was very good from start to finish. The collection was very informative and useful with the BMW genius present.

Sales

as mentioned above. The car was ready to drive and the knowledge was good but just felt little disorganised post test drive