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I've tried to explain here what I wasn't satisfied with, but wasn't given enough characters!!! It's to do with the sump bung seals - the old bung wasn't removed before fitting the new one.Good that problem identified with turbo heat shield.
All went as expected and planned.b
Every thing was completed on the one visit
Not at all. I brought the car to solve a problem and was told other than a nail in my tyre there was no problem. Why are the other tyres losing air i asked? only to be told there was no problem. the day after i left the warning came on again.
logged fog lamp fault with teesside along with low coolant warning in june was assured items would be fixed.Was quoted £120 to reprogram car.Took car to durham (5*nice people) who reprogrammed car FOC will sell car before ever returning to teesside
Fairly satisfied but not much was completed because the mileage was low, not even an oil change at this service
There appears to be a disconnect between reception and the service desk when it comes to leaving messages and returning calls i.e. the latter doesn't happen.
took longer then they told me and the cleaning of the car was below par
All points were dealt with and your representative took time to explain everything that had been done to me
Friendly, efficient service.
Car not valeted properly...dashboard and centre consul not touched didn't notice till plastic sheeting removed and I was on way home.
as above long time waiting in showroom both to get car booked in and at pick up
From start to finish everything was as I would expect without exception
A great experience visiting Cooper Teesside, friendly and helpful staff.I was advised a full service was required and it would take longer. Then kept advised of progress.
Wait for courtesy car otherwise 5
Booking the service was easy, pleasant and informative staff upon arrival, liked the fact that I received a video from the servicing mechanic explaining any advisory work that needed doing and my service package is good value for money
Charging me for courtesy car insurance is your only negative
Efficient friendly service
Car passed it's mot
Everything efficient and as arranged with staff most helpful, an enjoyable experience with no problems whatsoever.
Car taken away to garage but no courtesy car left
Had a problem with wheels, spoke many times never got return calls, took too long to sort out
when I contacted BMW to book the summer inspection the gentleman I spoke to was really helpful and knowledgeable with regard to the questions I was asking.
When the car was booked in the following week I asked the reception if someone could drop us off at the local retail park ( approx 5 mins away ) and was informed sorry no one available. So we ordered a taxi there and back
Very helpful, knowledgeable and explanations simple and easy to understand
As per my comments above.
All good except the waiting experience at BMW Cooper Teesside. It's at cafeteria style tables. Not comfortable or in keeping with what we are used to from BMW. At Clifton Moor York for example.Also disappointed with the v small Kia courtesy car.
I was extremely satisfied with the 'service experience' and found everyone involved helpful and very pleasant.
My car was in for a major service & MOT. Mark Taylor did an excellent job in making sure it went smoothly and communicating what works would be carried out and when my car would be ready to pick up. Excellent service
My car was serviced in the time that was promised also washed and valeted.
The service was complete well and priced satisfactorily When I booked I delayed the service as I needed a curtesy car but when I arrived for the service a car from a hire company was required.I had to wait to for the agentThis hire car was woful
I was completely satisfied , start to finish advisors made sure I was attended to and had up to date feedback there and then from technicians via video sent to my phone to see any concerns regarding my car ...very impressed Cooper Teesside ??
Once car was booked in service was excellent - very well looked after by service manager Simon.
No problems with my car, but it's good to know the car is OK.
MOT was completed in good time & the loan car was sound. The MOT report was clear and easy to understand.
All the work was done on time and was given a car to use while the work was being done and my car was washed and cleaned for me to pick up
The service providers know their stuff and also keep us regularly updated whenever the car is being serviced. Maintenance was done quickly.
professional service, cortoueos manner, and eficient service with arranging courteous car and pick up with mark Taylor
Although the hovering of the car was included along with a wash the footwells were done but not the seats or the load area, my car being a touring.
All parts changed under warranty
Informative and friendly
My car has been into the garage twice in as many weeks for different repairs and on both occasions it was fixed first time and without any fuss. I was also impressed by the Service Health Check video sent to me by the Customer Service Agent.
Staff were very friendly and free coffee
Extremely pleasant staff who put themselves out to make you feel welcome and who kept you abreast of progress at all times.
Potential problem with resetting of service mileage indicator on car. We were promised a call back by service centre, but 10 days later this hasn't happened.
Good explanation of service requirements and return of car early rapid mot arrangements I future
The service advisor Craig Wells came across in a professional manner and was very polite
good at all levels
I am still waiting for a follow up phone call to replace a faulty door trim
A friendly approach and time given to explaining the complexities of the paperwork involved.
Everything was completed in the time scale promised
Car seemed to be in parking bay for most of 5 days had to ring time and again for an update
The staff were pleasant and knowledgeable, the facilities were clean and the service (car) was dealt with quickly and accurately.
In the past I have always been completely satisfied with the service experience however this time I was a little disappointed with the fact the car went unit had a squeak on brake it was still squeaking when it came out
Always willing to help,very pleasant
I contacted the service manager to raise a concern which he was going to look into and I am still waiting for a call back (over a week)
It was a very easy process to book in. They were very accommodating with dates to fit in around my holiday.
The only issue I had was the wait to get my car booked in and the wait I had when I came to collect it even though the time had been pre-arrange
Professional and efficient customer service from Craig
will always give bmw 5 star the way they handle they work
Efficient and polite service
We had recall work to be done in body shop as well as routine service. We could not make one boooking as systems are not linked. Took 4 calls to book the car in.
Nothing to fault
They arranged a car for us for the day, nothing was to much trouble. Car was cleaned on return - very nice touch. Very impressed with staff.
Service experience was pain free, I asked to drop my car off the day before it was due to collect the courtesy car which was great apart from I was at the time looking to upgrade my car and would of appreciated something of equivalence.
Quality customer service
I booked follow -up software update and safety recall work (Code 0041760100) to be completed in 1 day. On collection of my vehicle (after 8.5 hours), only the software update was completed.
Because it is a pleasant experience from entering to leaving the premises
I have no complaints i turned up the service contact confirmed what was required with my car including costs, i was showen round my loan car, and my car was ready at the end ofthe day as agreed earlier.
Not fully informed of how long the job will take. In formed I could wait for the car to be done, when on the phone. But at the dealer, I was told the job could take all day
Didn't get seen until 15 minutes after appointment time
All staff were extremely friendly. Good facilities and I was well looked after
As above, top marks for the full team!
in a personal emergency they pulled out all the stops
Great price, great service and very punctual.
I could not ask any better service
Its a little more expensive than other options.
Job was done well
Would have been completely satisfied but the hoover and wash wasn't very thorough and the service light hasn't been re set so will need to drive back through.
Craig Wells of Coopers Teesside was very helpful and kept me up to date with its progress.
After the service supervisor became aware of the problems I was having with the initial booking-in process he took personal control and ensured the work was done to my full satisfaction.
We normally receive a service reminder but it didn't appear this year, which is why we were late in getting it done!
I waited in the waiting area whilst the service was carried out, it is a very pleasant area and the reception staff go out of their way to look after you.
Explanation as to reason why computer in car had not registered fault was not entirely satisfactory.
Excellent service very informative staff only one little niggle no loan car.
Please see answer to previous question.
The service guy, Mark Taylor is very diligent, professional and easy to deal with...
Excellent service great information on vehicle repair staff great
It seems unfair to give this rating but it was only down to the matter of fact attitude of one person who was rude and the other big problem was that when contact was made regarding my car I was not informed of any other faults that had shown .
Not only was the issue fixed I also had a health check on my car which was recorded and sent to me so I had piece of mind that certain elements of my car were working fine (brakes, tyres etc.)
Good service , efficient pick up and drop off from house. But disappointed car was not cleaned properly as was suppose to be included in this first service.
Excellent service, from service manager down to technicians.
Great service especially from Mark Taylor who went over and above to ensure I was happy with the service received
Cost of service provided was good and the advice given when I asked about some issues was good. Plus the email detailing the "Health check" is very useful and I appreciate the wash and valet that is always carried out.
Always exemplary service at Coopers, unfortunately cannot give full marks due to technology problems suffered by service department requiring my vehicle to have to remain in overnight
Always kept informed of progress & thorough excellent service
NO PROBLEMS OR DELAYS.GOOD COFFEE
Very seamless experience from dropping the vehicle off and picking it up. Received a call to let me know when the vehicle was ready for collection.
New sales consultant - didn't really know his facts and tried to cuff a few queries Initially off putting, did consider going to another dealership
Very good service from salesman, good explanations of systems. Polite staff.
Delivered on time, everything in order.
staff nice and polite very easy to deal with
In previous experience of purchasing a car, I have never received the vehicle of the day first provided. However with BMW The original day I was told was the day I collected my new car.
Salesman was so polite and friendly and it felt like he cared about what I was wanting and wasn't just trying to sell me a car.
Oliver worked hard to locate a car and to come up with a deal. His concern and willingness to research and resolve queries was reassuring. There were regular updates.
Luke was very friendly and answered all my questions and went above and beyond to help me with the car I purchased
Please see above
Everything was very simple and dealt with perfectly and the car was even better than what we imagined. The sales guy Omar is fantastic and talked us threw every detail of the new car.
No problems whatsoever
The staff dealt with everything to make the purchase a very pleasurable and enjoyable experience
The service was very professional and thorough and I was looked after very well
Very satisfied - found myself wondering off to look at the showroom which is very impressive, during this time I found the staff very friendly and wanting to help as I was approached by both the girls on reception team and sales staff.
Very good experience.
Got what I wanted
The whole process from my first visit through to collection was great. I felt comfortable at all times and the communication in particular was very good from start to finish. The collection was very informative and useful with the BMW genius present.
as mentioned above. The car was ready to drive and the knowledge was good but just felt little disorganised post test drive