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ABOUT COOPER TEESIDE.

Find out more about what we do and our team.

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WHAT A DIFFERENCE A DAY MAKES.

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BMW Upgrade Scheme.

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BMW i8 Roadster

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Impress with the new BMW Shadow Edition

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Corporate Retailer of the Year

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BMW Approved Used Cars

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BMW Innovation.

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BMW WILL RETURN TO LE MANS.

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Where Next?

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Meet the team

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Jon Sutcliffe

Head Of Business

Andrew Keenan

New Car Sales Manager

Dave Nelson

Used Car Manager

Chris Shearer

Aftersales Manager

CUSTOMER REVIEWS

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

When I arrived and told my story the gentleman showed no great surprise or sympathy stating that the team was undermanned. He eventually gave me a reduction on my bill. I buy expensive cars from BMW and I expect great service as a bear minimum

Service

Always good and friendly service.

Service

See above. Once the part was ordered there was no problem with the service delivered.

Service

The motto is we are not happy unless you are completely satisfied. On this occasion these appear to be just words, as when I made a query/ complaint after the service I was brushed aside with no empathy and no effort whatsoever to consider helping.

Service

Work done thoroughly and on time. Customer kept informed.

Service

As above. Plus car returned each time well washed and valeted.

Service

Very efficient and professional approach, keeping me up to date with progress throughout.

Service

Completed repair and explained everything

Service

Very helpful

Service

Nice clean surroundings staff very polite always keen to impress

Service

Very unsatisfactory sales team and the service team were hopeless

Service

Nice staff curteous and polite

Service

Everything went well with no unexpected surprises

Service

No cause to complain.

Service

Very friendly staff

Service

I am very happy with the whole process

Service

Professional service rendered

Service

Repair not fixed, car damaged, additional work required dubious, a waste of my time taking the car in as it came out in a worse condition than it went in and I wasn’t informed of the removal of the passenger side headlight washer. l feel anoyed.

Service

Quick service kept informed

Service

Attentive

Service

not at all i am still waiting to find out what was done to my car. it was handed back to my wife in the car park and she could have been anyone.no and i asked for a valuation which i never received

Service

As above, receptionist were friendly but the returning vehicle and associated costs there needs to be a balance and for me this was not reached.

Service

Very professional and great communication prior to service, during service and on completion.

Service

I have bought cars from other high end dealers but the quality of service offered at BMW in my opinion is far superior.Nothing is ever an issue and value for money is always guaranteed.

Service

Everything so easy

Service

I was told there was a recall on my model 2 series cabriolet to the roof ,service said they would look into it and let me know but I have heard nothing

Service

I have had 3 visits in the past 3 weeks, for different reasons so am unsure which visit this relates to, however all have been a positive experience

Service

Organised and friendly customer services

Service

Given incorrect information about the likely duration of the service ("about an hour or so") therefore did not book a courtesy car. Service eventually took 8 hours. No courtesy car available. On board computer upgrade failed and car has to go back.

Service

Car was booked in and serviced with ease

Service

Superb experience in these times. See above

Service

Curteousy, time, commitment and ensuring I understood what was required, how it was to be achieved, future confidence in the vehicle and an overall feeling they meant what they said.

Service

From the second you walk through the door you're made welcome and looked after.

Service

The service was efficient and courteous.

Service

All work was complete in full and issues reported have been resolved fully. Pleased the service department listened and the telephone call from the technician (Aftab?) to explain the issue and what could be done was very useful - he was excellent

Service

Excellent customer service and excellent skilled mechanics who have repaired and stopped further damage to my car.

Service

No Issues

Service

All work completed in good time and a loan car provided which made my life easier.

Service

See Q1You charge over £120 to tell me what's wrong with the car when the warning lights on the dashboard tell you what's wrong. The fine detail of findning out what is wrong should be included in the price. See answer to Q3also.

Service

Would have been 5 stars but I had to reset 4 settings myself after my service - lights / aircon / radio / time on the clock - these should have been returned to my settings after checking function

Service

Because everyone’s let you know straight away what you need to know and they always keep you informed of what’s going on

Service

PART 2 of COMPLAINTThere appeared to be a breakdown in communication with BMW and Enterprise car hire, resulting in the first car hire being taken off me before my car was returned, leaving me with no car. This affected the above score.

Service

Service adviser and the Senior adviser (Chris) went out of their way to ensure that my problems were resolved in a timely fashion, and I was kept fully informed at every stage of the process.

Service

After the service my car was supposed to have been valeted. It was very poor and the boot had not been touched

Service

Great service through entire experience

Service

When I dropped off the vehicle, the Service team told me it would be ready around 16:30 or 17:00. Due to the children's school schedule, I arranged a drop-off from my wife at 16:30. The vehicle was not ready until 18:15.

Service

Good booked in quick for service and done within a few hours

Service

Well looked after

Service

Efficient management of the service process, with ability for me to remain at the base in comfort to wait for the vehicle. Information passed on effectively by the service representative who dealt with me.

Service

Cooper Teesside contacted me as soon as soon as the BMW emergency services technician had delivered the car to them to say they had received it.They offered me a courtesy car which was turned down as I had other transport.

Service

Service was fine although on initially booking appointment was told someone would call me back to give me an idea on price. I received a call the day before to check I was still dropping car, I asked about price and still no idea was given

Service

I'm torn here, as the service for getting my vehicle back on the road was quick & it's all ways a pleasure to visit Cooper Teesside but I do feel let down by the lack of customer support given.. If that was your vehicle would you be happy

Service

Got looked after very well and looked after my car.

Service

Car was recovered by BMW Breakdown service and taken to Coopers for repair. These were carried out quickly and without incident. All good.

Service

Smooth @ fast service.

Service

Service completes on time

Service

Service booked at short notice and very convenient, regular updates on progress throughout day.

Service

No record of online booking chased twice and no call back as promised. No lift to work as arranged or pick up in evening. Items missed off work sheet and now need a second visit.

Service

Only problem I had was as I had just gone over my recommended mileage you skimmed me for almost £300 when I was told my service was free

Service

Service miles counter were not correctly re-set on dash after service therefore needed to re-visit centre on a separate day to have them re-set

Service

Good service but again a let down for the wait

Service

As above

Service

My car was in for service. I was dealt with by Amy who explained everything clearly and even had my car ready at the time she advised on the morning.

Service

Excellent customer service

Service

Professional and curious staff

Service

Always amazing service & staff

Service

As above no issues at all

Service

The guy I felt with for the service was very helpful however I’m still not happy with the DAB radio. My daughter has a Renault with far better reception

Service

nobody is perfect !

Service

The service department is outstanding, never been dealt with in such a professional manor

Service

See comment above

Service

Good service

Service

I was asked to bring car for 8am but when I arrived was told they didn’t want it until 8.45. They said they had sent two texts neither of which had been received.

Service

EVERYTHING REQUIRED WAS DEALT WITH

Service

slightly disappointed that all the work needed couldn't be completed on one visit

Service

Not sure if issue is completely resolved yet

Service

The friendly helpful staff who do what they say they will do

Service

They fixed everything asked and in time.

Service

Dropped the car off. Came back to pick it up at the time agreed and it was waiting for me with everything conplete.

Service

Polite efficient, seem to take an interest/care in my satisfaction of service.

Service

On my last visit to Cooper Teesside to have an alloy wheel repaired. I collected my car and the wheel had been painted a different colour to the other wheels. I had to seek the opinion of a Bodyshop representative to gain the acceptance of the Dealer

Service

Excellent service from friendly, efficient staff

Service

Having used Cooper Teesside for over 10 years I think this speak volumes of why I come back time after times

Service

I was told there was a recall on for my car and that it needed a replacement EGR valve. There is no record of this having been done in the paperwork.

Service

Helpful and got the issue fixed and sorted me out with a lovely courtesy car the night before

Service

didnt resolve issue I had with car I only purchased 5 weeks before. Had to go back to the bmw garage i purchased it from even though it was a bmw cooper garage. They sorted issue straight away and had much better service from Durham.

Service

Service manager was very thorough and kept me updated with the job progress regularly.

Service

Everyone very friendly, helpful and did exactly what they said they were going to do

Service

Easy drop off, service contact explained everything up front, then the video report was excellent. Next time I’ll take the courtesy car option.

Service

Great service, brakes 100% better, thank you

Service

The personal & friendly services was excellent

Service

Because when I arrived my car wasn’t booked in for service.Even though it was.

Service

As I said I was treated extremely well and everything was explained as to procedure

Service

Josh and After from top bracket. Very helpful dealership overall.

Service

Walk in emergency situation & everything was done to address problem. Very reassuring even offered an early returned courtesy car, much appreciated.

Service

Easy to use services and flexible approach

Service

the car wasnt washed properly. the car was with the garage far too long...the car came back with the incorrect tyre pressures and the type pressure gauge not re set despite the work sheets being ticked to show they were correct.

Service

The reasons for the rating is the way there was no explanation about the parts failures just making out as if they had done me a favour by fixing them on the day

Service

As above.

Service

All was fine.

Service

See reply to q1

Service

Achieved what was required.

Service

Service was excellent and made every effort to identify problem wwith my vehicle

Service

My cars issues were resolved very quickly and my car valeted and everything was explained to me in a way that understood by Joshua Sutcliffe. I was treated very well.

Service

All went well and we got our car back in time, with very good communication.

Service

Care. and attention

Service

Booked a service, arrived, had a coffee, then browsed around the showroom and then the car had been done.

Service

All good but service light was not reset which meant I had to return the following day to get this done

Service

I was met by a warm friendly gentleman, who put me at ease immediately. Informed me what the service would entail and how long the service would take

Service

A good team with focus on customer satisfaction

Service

Lack of an appointment to repair a serious flaw on my car which left me unable to open my boot and also having to hire a car at my expense due to no courtesy cars available for 3 weeks !

Service

As above

Service

See above

Service

Easy to book and handover. Good communication throughout. All work completed to my satisfaction

Service

Brilliant service

Service

Greeted and seen promtly Josh explained work to be carried out and kept me informed during process

Service

Another pleasant surprise on cost , due to the condition based element of the service schedule and my low mileage.

Service

The car was serviced quickly, whilst I waited. A problem was found, and the repair was booked in for a later date, and all taken care of under warranty.

Service

I wasn't contacted to say my car was ready for collection. So I had to wait until the next day to pick it up.

Service

My car was collected promptly and returned within the agreed timescale. The car was returned cleaned and blasted. My contact was called Amy and she was very helpful.

Service

Five stars need no explanation.

Service

Great personal service, efficient, courteous and wonderful cars!

Sales

Polite service, All round professional experience

Sales

Very friendly and answered all questions thoroughly

Sales

Excellent service from day one, resulting in a fabulous vehicle.

Sales

Peter Boyd-Cross was very welcoming, professional and engaging

Sales

All went extremely well.

Sales

Again down to the sales rep having all the answers to our questions and the handover was very professional

Sales

Great service and attention to detail

Sales

Good deal all round, did not feel pressurised at any point.

Sales

Both pre-sales and after-sales was excellent - possibly over-the-top with all the updates relating to the build progress of my vehicle.

Sales

Due to the complex nature of the computer program systems it would be beneficial to have longer session on this system.Perhapsat a later date.

Sales

I enjoyed the experience.

Sales

The communication and services provided by Oliver was excellent.

Sales

Sales staff incredibly helpful.

Sales

Oliver was very friendly and in constant communication. Very professional.

Sales

BMW Teeside Concorde way showroom is really superlative in terms of dealing with all facets of car buyer requirements. Surely this will be referred to our acquaintances.

Sales

We were very well looked after.

Sales

Because we were Completely Satisfied.

Sales

I never felt pressured, stressed or unsure throughout.