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ABOUT COOPER TEESIDE.

Find out more about what we do and our team.

Latest News & Events

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5 SERIES vs E-CLASS vs XF - WHICH IS BEST?

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CORPORATE RETAILER OF THE YEAR

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BMW i3 Service Inclusive

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BMW Approved Used Cars

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BMW Innovation.

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BMW WILL RETURN TO LE MANS.

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Where Next?

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BMW XDRIVE.

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ROAD TAX CHANGES 01/04/2017

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Meet the team

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Simon Filer

Head Of Business

Andrew Keenan

New Car Sales Manager

Dave Nelson

Used Car Manager

Chris Shearer

Aftersales Manager

CUSTOMER REVIEWS

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The service was completed and the car was clean and perfect when I picked it up. The guy even waited back after he finished work for me to come and collect my car

Service

The whole audial with my car troubles was so frustrating. When buying an expensive car from brand new you do not expect it to be faulty 7 months later. I appreciate the garage fixing my car but a 3 week wait is ridiculous.

Service

My previous car was Audi and I subsequently compared my experience with them to BMW. Although my visit was booked, there was no record of my appointment. My car was serviced but the invoice was made out to my husband. I was not offered feedback in pe

Service

Everything well organised and stress free, everyone very polite and efficient

Service

Great service

Service

Every thing was fine and I was kept informed of the progress in resolving the replacement parts as much as the team there were able given the problem was a nationwide problem. (EGR Valve replacement)

Service

There have been many attempts to solve the problem of squeaking/creaking door seals. In between attempts there are long waits of several weeks.to ensure a self drive replacement car is available. Offer of £350 Lifestyle accessories not accepted.

Service

Much improved service than I experienced at my last visit.

Service

I was dealt with efficiently and professionally and the job was completed in good time

Service

Service was excellent, repair organised promptly through BMW assist, and repair carried out promptly at service centre

Service

Excellent experience from start to finish, the two ladies on reception were very welcoming and friendly. I didn't have to wait very long to be seen. Mark Taylor on the service desk was again very friendly and down to earth. Explained everything

Service

For the second year in a row when changing from winter to summer wheels the tyre pressures were wrongly ser2.3 psi front and 2.5 psi rear . They should have been 2.0psi front and 2.3 psi rear

Service

Very efficient service from all concerned, from the moment we entered the reception area. Hassle free and a relaxing waiting area, with plenty of refreshments WIFI quick and easy to connect. In actually enjoyed the entire experience

Service

Excellent service from the moment you arrive in the car park to leaving with a clean car

Service

The car is the ultimate and it always comes back in tiptop shape.

Service

Everything was first class, from the simple booking procedure to the final collection, brilliant as always.

Service

I was quoted a price for a service for about £89. I clarified this price during my initial booking. The total cost forthe works on my car was around £280. After booking the car in and leaving the garage, I was contacted by phone and told it was £480

Service

receptionist attitude on arrival was not particularly welcoming, the time taken to complete the repair was excessive, there was a lack of communication regarding the repair required, complementary clean was substandard.

Service

Air con problem was sorted but two new rear tyres are advised and I am still waiting to be advised of the price.

Service

The service itself was completely satisfactory but the procedure for booking in was a nightmare as the call centre did not know the garage and could not get through to it.They also failed to ring me back!You should be able to contact the dealership

Service

Left word for service to look at smell of clutch and comment on report was no issue found as vehicle is a automatic. It's is not an automatic. In fact a semi auto which still use clutch plates. Also failed to diagnose a battery which is failing

Service

Almost 4 weeks to replace an EGR Valve seems unacceptable. Kept contacting Cooper Teesside but told there was a queue and would have to wait my turn. I was provided with a car from BMW assist, the service I got from them was excellent.

Service

professional and efficient service given by Mark the service leader

Service

I was quoted the wrong price for my service and the correct price was more than double that quoted. It was investigated and you did apologise, but no discount was offered by way of apology.

Service

Simple and Straightforward

Service

From start to finish the service and the recall required by bmw on our x3 was well coordinated by the service department at coopers. Well done to all involved.

Service

I felt I was fobbed off sort of take it or leve it feeling

Service

Kept me informed of progress, excellent service, as usual

Service

My car was booked in for a body shop upgrade as well as for some new tyres, brake pads and discs. I received a phone call after work on the last work day before the car was due to go in saying that the body work upgrade booked separately.

Service

Two key factors.1- Time for the service stated a 90 minutes but actually took 120 minutes. 2 - Really has to push the staff to hoover the rear I the car, I was told 'we don't hoover the rear of the car' my car is an estate so a key feature must cl

Service

After inspection of the vehicle upon pickup, I noticed the clean that had been carried out both inside and out was to a very poor standard. Crumbs and muck within, dead flies etc on the outside. The courtesy car provided was of poor standard -pre-wa

Service

From ordering the service right through to completion everything went very smoothly and efficiently. Very simply one had confidence in all members of the staff from reception to workshop. Excellent.

Service

Welcomed upon arrival. Looked after while on site and the vehicle delivered after the job with all the tyres balanced and entered in to the on board computer

Service

Would have been better if my car could have been collected. I did like the follow up video clip however highlighting my tyres were getting low

Service

Very good customer service, work done on time.

Service

They did what I asked of them

Service

Car passed MOT and Service. There was an advisory re tyres which was not verbally mentioned and I have recently had a ripped tyre which did not inflate or run for stated miles. Warning lights did not come on previously.

Service

I went in to have my car serviced but because I'm not 21 yet I couldn't get a hire car so they put a few guys working on my car so it was complete quick so I could get back to work.

Service

All staff very helpful, approachable, honest, and friendly.

Service

Staff always brilliant

Service

The car had failed to start on two occasions owing to a discharged battery, Coopers had the car for a day, declared the battery OK . Two weeks later the battery failed to start the car and the technician declared it needed a new battery.

Service

Mark who was servicing and parts was an amazing help, very helpful

Service

Everything went according to plan.

Service

day went without a hitch very pleasant staff and good coffee

Service

I will start by stating that the sales man Danual Robertson was one of the best salesperson that I have had dealings with on purchasing a car, he is the only reason I continued with the purchase with Cooper.His manager Moe dreadful, body shop dreadf

Service

WONDERFULL HELPFULL STAFF

Service

Top quality customer service from the moment I dropped my car off to the moment I collected it.

Service

Great level of service delivered

Service

Mark in service is fantastic

Service

Great service, polite and well looked after

Service

From the Receptionist on arrival to driving off with a very clean car everything was faultless.

Service

When I returned to pick up my car I was offered the wrong keys. When my keys were found it turned out that my car had not been valeted, the car belonging to the wrong keys had instead.

Service

Everything was completed as promised and in a timely manner

Service

Service advisor Mark Taylor went out of his way to assist and keep me updated

Service

Friendly and attentive service!

Service

Good service received, Mark Taylor my service contact has looked after me and my car.

Service

The door seal was a known issue when I test drove the car and wasn't fixed before purchase. The discussion of the problems with the engineer was good but when I collected my car I wasn't given a review and print out of jobs done on my vehicle and why

Service

Very professional and courteous

Service

the service i got when visiting cooper teeside was very good and i was kept up to date with the progress of my car. it never fails to exceed my expectations

Service

The team kindly collected my car from Cooper bodyshop where it received repairs to third party damage, resolved the problem that required attention, carried out a health check, cleaned my car inside and out, then delivered it to my home

Service

car picked up from home

Service

Service representative Mark kindly offered to receive my car before the normal opening time.

Service

Pleased with work done. Collect and deliver very nice. Friendly staff.

Service

Friendly & Efficient as always

Service

From booking to the finish of the service the ease of of it all

Service

smooth,efficient,friendly service

Service

We brought the car in for a service, dropped off and picked up as arranged. No issues were raised.

Service

Good customer service

Service

Mark the person who I dealt with was very professional. I had booked my car in the body shop for a minor repair. They said they would coordinate with the dealership about it but didn't. I had to checase this up. This was NOT Mark's fault

Service

Easy flow and great customer care

Service

My buying process was beyond reproach

Service

They forgot to reset the service indicator & now say I have to book my car in again - I cannot afford the time for their incompetence

Service

Excellent customer service

Service

Brilliant customer service every time

Service

no phone call to actually let me know what was happening lack of communication

Service

Excellent service at all times

Service

Great service again from Mark!

Service

Couldnt get to the garage for the service so Coopers collected it from home and returned it promptly the same day.

Service

I was received in a friendly manner and offered coffee. The service desk were friendly and most helpful.

Service

The showroom and service reception offers a clean and friendly waiting area which is complemented by the professional competent and friendly staff.

Service

The vehicle was returned with substandard work and needed to be rebooked in to have work carried out again - disappointed!!!

Service

Polite and friendly staff, even when there was confusion over the appointment, they quickly resolved it.

Service

Everything I required, done professionally and at a fair price.

Service

I was kept waiting for about 40 minutes before being told a loan car had not been arranged.In the end the Service Supervisor (Andrew) dealt with the problem very well and this saved me an extra journey.

Service

The staff were very helpful at all times

Service

I always feel a lack of dedicated customer service whenever i attend the store, wrong contact details, no curtacy calls, also not given info regarding the correct documentation to bring in.

Service

Service was OK but not particularly quick or efficient. They wanted to charge me £10.31 for replacing a 50p fuse. I had to challenge this charge to get it rescinded.

Service

Excellent service

Service

Mark and the staff all very supportive. The ladies at reception are outstanding!

Service

Good service with a courtesy car

Service

The service was provided quickly and the staff were very attentive.

Service

Not happy with not been able to do anything about the rusty break hubs on an 11 month old vehicle. Told that is just how they go!!

Service

Waiting about 2 weeks to have a car repaired

Service

My car came out hoovered in the front but not the back, scratches to the bodywork that had to be taken back for them to be repaired. Very poor service in my opinion

Service

Outstanding service

Service

The car still says I need a service The brake lights have come on and they say need replacing Car was cleaned but not to a high standard

Service

Fault was found and rectified quickly.

Service

I had to change the time, it was no problem. Very polite and accommodating.

Service

Car service carried out on time and finished before arranged time.

Service

Good Service and was kept up to date with what was happening. My car was collected and dropped off in the time stated

Service

Great service, the team are friendly and keep you informed throughout.

Service

The service from start to finish was excellent, staff very friendly, professional and Curtious. Fantastic service.

Service

Good customer service, frequent updates about the car

Service

Efficient handling of the service.Pick up and drop of vehicle was a real boost

Service

Courteous and professional service from start to finish, happy with car and the queries I had were all answered.

Service

Tried to call several times to query the reset of service interval, always told someone would call back, they never do!

Service

Everything perfect

Service

I was contacted at every point to ok work being done on my car.

Service

.

Service

Very helpful and courteous staff

Service

car was returned at agreed time and cleaned as well good quality courtesy car

Service

Polite, courteous, kept me informed and did what they said they would do.

Service

Outstanding service

Service

Staff friendly and courteous

Service

The help given by staff in service, loan car and customer care was excellent.Once the required parts were obtained from BMW Germany the fault was cured first time and the car was returned in as new condition. Mark Taylor's efforts were 1st class.

Service

Courteous, friendly , staff

Service

I am on my 4th BMW from Cooper Teesside, I wouldn't go anywhere else for service.

Service

Although the service I received was fine I am disappointed that some required work required is not covered by my Official Insured Warranty. ABS reluctor rings and sensors are not wear and tear items and should be covered.

Service

Excellent professional friendly service can't ask for more

Service

Having used Coppers of Teesside for the last 8 years , the service is first class fro start to finish

Service

staff service & advice were good

Service

Excellent, friendly and professional service.

Service

I was told that the service would take about an hour and a half and decided to wait whilst it was done. When I got there I was informed that I would be there all afternoon - approx. 3 - 4 hours since it was a major service.

Service

Efficient, friendly service. My car was returned in excellent condition, very clean and information on the service was clear and understandable.

Service

Your Salesman Mr Nick Jimson was a gentleman from start to finish. Answered all questions we asked and explained everything to us in detail. Answered calls and helped with paperwork so we fully understood everything. The car is all and more he said.

Sales

Salesman indicated next contact dates and failed to make those contacts. He claims to have been away from the business for a couple of days, so maybe should have handed our file to someone else. Vehicle faulty on collection.

Sales

Nick Jimson treated us with courtesy and professionalism throughout the process and was both patient and understanding. We are grateful to him and would ask for him should we buy BMW next time

Sales

Stephen crossman was very helpful gave allThe answers we had and went to great lengths to help with our requirements and get a car turned round within afew days for us

Sales

It was the worst experience I have had buying a car.We booked two test drives no one was available on both occasions. The manager still hasn't contacted me. The handover we were fobbed off. There is slight damage on the car.

Sales

I was happy with how the sales person dealt with the sales process and his suggestions of particular products.

Sales

No problems with any elements of the organisation or collection of our new motability car

Sales

Salesman friendly and kept me informed of delivery date for car

Sales

Staff very helpful, patient and understanding and once the purchase was made I was kept in the loop at every step of the car's journey to the showroom.

Sales

Always a lovely welcome and professional service at my local BMW Centre.

Sales

Very good service from Tim Hood. Kept me up to date throughout the order process. Managed to make changes to order as requested. Never felt forced into making additional purchases

Sales

I have been buying BMW cars for some years now, and I need to tell you how satisfied that I am with the sales and after sales service.

Sales

Joshua Young is a very pleasant, bright and competent salesman - but we did have a problem with the 5 day insurance on the new BMW, which delayed the hand over of the new car - otherwise I would have been 'completely satisfied'

Sales

Everyone wants a friendly, made the delivery very exciting. Someone even stayed back late to help me with my BMW connecteddrive account. The dealership is always clean and staff are helpful, plus the coffee is awesome!

Sales

Hi, with regards to my new BMW, I can confirm that I am completely satisfied with my new car.I would like to say a big thank you to Mr Steve Fox from Coopers BMW Stockton for his professionalism and his first class attitude to customer satisfaction.

Sales

Cooper Teesside and Nick Jimson was the perfect experience of how you should have when buying a new motor car.I must say that nick jimson professional manner was second to none.!

Sales

Sales negotiator (Tim Hood) was very easy to deal with. I felt as though he was honest, knowledgeable, and keen to answer any questions that my wife and I asked. Throughout the whole negotiation we felt as though Tim had our interest at heart.

Sales

I was very happy. Mark Dodd who sold the car to me was very nice to deal with and responded promptly to my emails.

Sales

Great communications with regular updates on cars progress through build to delivery.

Sales

Excellent service

Sales

It was a fairly quick experience. No waiting around or trying to sell me something I didn't want. Car delivered quickly too. Car well prepared and any questions answered.

Sales

I was very satisfied with the overall experience and I was impressed by how quickly I got my new car.

Sales

Very smooth transaction Sales man very knowledgeable and approachable Very helpful and engaging

Sales

Nick Jimson was always very professional, helpful and friendly. He kept me up to date with my car through the build process and made the whole car buying experience enjoyable.

Sales

Staff were very attentive, professional and accommodating.

Sales

Friendly, helpful, easy transaction kept informed at all stages, nothing too much trouble

Sales

The sales manager was fantastic and really helpful throughout. He was called Nick Jamison ( not sure of the spelling of his surname )

Sales

I was very happy with the service Mark (from Coopers BMW) gave, the only reason it isn't a 5/5 is simply due to an ordering mistake - I ordered a black car but due to an internal system issue the car delivered was grey.

Sales

5 star service. Every member of staff was excellent

Sales

Natalie & Ali were graet from us trying to get a deal and to the deliver of the car

Sales

Nick Jimson was helpful throughout, even on his day off he had me in mind.

Sales

Staff were brilliant

Sales

Car was beautifully presented. It is correct and how a new car should be.

Sales

Mark the sales man was fantastic ,he was patient and very understanding of my needs .nothing was a bother.

Sales

excellent service from Luke and kept informed at all stages of the process

Sales

Our salesman Mark Dodd was fantastic. From dealing with our initial enquiry to finding us the perfect car to suit our family life and needs - every request was covered and more! Mark could not do enough. We are extremely happy.

Sales

Very smooth and helpful

Sales

Salesman Nick Jimson extremely knowledgable and couldn't help enough. Made the whole purchase trouble free and pleasurable:-)