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I was at home didnt acpecting the person who do the service to send me the video update of how health the car is ,and they come pick up from home as well
I got a courtesy car which means I could carry on with my daily routine
Despite dropping car off at 8am for collection at 4pm I was called at 3pm to say car would not be ready until 5.30pm. Not a problem in itself as I arranged to collect it next day but magnified when I realised cash had been taken from car.
very poor management of bookings and appointments. Twice was I told, the day before my appointment, that I did not have an appointment ! Even when I brought the car for service and to replace the condenser they forgot to do it !
Finished the job in the time they promised
Clean car and well informed on progress. No additional charges
As above.Staff were very attentive to my needs.
It would be a score of 5 if I did not have to wait 3 weeks for a courtesy car to be available. And when there was one available it was a 116d.
I was dealt with in a very helpful and supportive manner by pleasant staff.
The cost of the work done was different to what was proposed over the phone prior to dropping my car off. My car has been booked in again and I had to ring up and ask what this is for as no one told me
Normally service @ BMW is excellent. However the car came back with what appears to be an incomplete service. The recall aspect does not appear done. incorrect quote for work. Dash and driving information now missing. SAT VAV problems. Not happy
Big improvement over previous service last year when I was told that I had not taken out tyre insurance to replace a defective tyre, even though I was able to provide firm proof in the form of a Cooper Invoice!
Look after me and my car very well
Everything was good as expected, but the video link of my service was inaudible and useless.
Unfortunately has to keep car overnight and replacement car was not offered. Lucky that I was on half term and could get by without car
I was dealt with immediately and was given time to explain my problem and even have the opportunity to go on the test drive with the tecnition to hear the fault.
Dropped the car off at 0800 on a Friday- had to wait until 1100 on the Saturday to get my car back. I was told the car would be washed - the wheels and seats were not cleaned properly.
Couldn't fault any of the people who dealt with my car
Excellent all round service
We were extremely well looked after in a very timely and professional manner
Left waiting for return of car
A wait of well over an hour for a tyre change that was pre-booked is excessive
Experience staff from start to finish.
I would have preferred to have been supplied with a booklet in a wallet detailing only my model, otherwise I would have given a 5 star.
Friendly staff, excellent service, made to feel welcome while waiting for the service to be completed.
Phone calls not returned and faults not rectified.
Simon Evans was very understanding, very helpful and provided satisfactory answers to all my questions.
Excellent personal interaction and discussion of work undertaken and condition of vehicle.
Slightly disappointed that no one mentioned that my front wheels were no longer under warranty because BMW had refurbished them.
Just received a good service
Last service 2016 i was told the brakes needed changing. This service 2017 i got a video showing pads had 4mm on them - now they need changing.Also had £3 in the ash tray - this has now gone (they were my trolly coins - old pound coins...not happy.
Slightly disappointed that I had to visit the centre over my precious weekend, instead of my vehicle being being picked up and dropped off during the 3 week window. But busy periods are understandable. Every business has room for improvement.
There are 2 screws not properly fitted in the repair which means I am going to have to organise another visit to repair the repair. Not great as Im really busy at work at the moment.Otherwise staff were great which is why its as high as a 7.
Very busy centre does not pay to be one of last in queue.Would have been nice if I had been informed of the no progress on the comfort access issue during the time I was waiting. Was asked if I wanted to book it in for another time?
Service completed on time and car presented back to me clean and in perfect condition
Service was carried out with minimum fuss; small repair booked in and then completed, and (quite exciting) courtesy car provided.
Please see previous, have confidence people have pride in giving a great result.
Surprised that it might take two visits to solve the problem. Also the problem with the air conditioning was not new and had not been corrected when it was reviewed about one year ago.
Excellent professional service
Fault fixed and car spotless.
The service went well however my BMW is still suffering from the squealing brake from stop, despite having to go in again as they ran out of time during the service. That was now the fourth time I've taken the vehicle into a BMW dealership for this.
Mr Mark Taylor went over and above what I could have expected in helping me out with a loan car at short notice.
Well looked after
Reported windscreen wipers were making an irritating noise and was informed the vehicle wipers were efficient having passed test. I did not disagree, however vehicle under warranty and the problem could have been identified.
The intelligent key to determine service requirements is very clever, but only if used correctly so as not to come to up with the requirements of the previous customer. Also more precise service start and end time estimates would be good.
I was kept fully informed at every stage, from the driver who picked the car up then the service advisor followed by a video from the technician and finally the service department team leader
Everything takes ages, few issue I have with car I was given answers to but did not believe the answers. Said would vallet car and although had been done it was not very well done
The car was in for repair due to heavy soothing in the engine bay, I was told the engine bay would be cleaned following repair but it wasn't.
Very pleased with all aspects..... maybe be one negative the price of the replacement headlights ! But the price is the price I suppose.
Booking made for Tues but I was booked incorrectly for service even tho I said brake pads on phone. Had to return on Thursday, clearly stated I needed car back at 3pm. Was made to wait for it until 345pm - made me very late for school run
Booked MOT and when I arrived at centre I was informed that a service was also due. I was pleased because this was carried out at the same time as the MOT without additional booking.
Friendly and professional, and quicker than expected.
Dealt with promptly on arrival, always provided with a courtesy car, usually ready on time but if delayed kept informed.
Service and price as expected
Everything was completed to our satisfaction and again very professionally
car was available when I expected and handed back in superb condition having been valeted inside and out
Car came back feeling clean and seems to be driving better
Timely service and well explained
Can have no complaints in any way
Initially it took a lot of phone calls to get my car booked in for the repair the. I had to wait several weeks for the parts.
Service team were well organised and met all of my requirements
The staff who dealt with me appeared to be interested in me and I felt that I was not treated as "just another number".
Cooper BMW kept me informed regarding the appointment timing and the work needed on my car.
Would of preferred a different courtesy car when my car was in the garage.
On last two visits not finished when promised. No calls to advise
It all went very smoothly sand Mark was very polite, friendly and professional.
Regular updates and communication, no surprises.
The workers done without hassle and the team were very efficient.
Service done on time. Car cleaned. Complimentary tea coffee. Polite helpful staff.
Kept updated by Simon in the Service Department and given a suitable replacement vehicle whilst mine was repaired
If I am completely satisfied why do I have to expand on the answer?
Diagnosed fault quickly and repaired effectively. Courteous staff, collect and deliver very convenient.
Again, nobody to speak to on a Sunday.
Everything was done on time and ready to collect
Lack of information and clarity as to the time it would take to complete the work and that I could collect the car
I was advised that the service would take 2 hours but when I arrived I was told it would be 6 hours. I was stepping over a hose in the car park when the staff member moved it and I nearly tripped over it. He told me to watch where I was going
The smile on staff
Very efficient and professional service. Couldn't fault your service team!
Fast friendly service couldn't fault
I was so pleased with the service I received. Nick Jimson went that extra mile to get me the car I wanted with the best available deal. He made our experience as he was friendly and always made me aware of what was going on e.g. Ringing. Thank you.
When I picked up 1 series there was a alarm highlighted - low tyre pressure . Should have been picked up
To me the overall experience was quite satisfactory to my expectation.
Liked collection service from home, however despite requesting a post 9:30 am collection, the driver arrived at 8:10.
When i arrived at the service desk all the information about my car was available to see and was explained clearly by Simon Evans, he was very attentive and made my visit pleasurable.
The service from the staff was spot on from entering the dealership, very pleasant and professional people to deal with.
I've tried to explain here what I wasn't satisfied with, but wasn't given enough characters!!! It's to do with the sump bung seals - the old bung wasn't removed before fitting the new one.Good that problem identified with turbo heat shield.
All went as expected and planned.b
logged fog lamp fault with teesside along with low coolant warning in june was assured items would be fixed.Was quoted £120 to reprogram car.Took car to durham (5*nice people) who reprogrammed car FOC will sell car before ever returning to teesside
Every thing was completed on the one visit
took longer then they told me and the cleaning of the car was below par
Fairly satisfied but not much was completed because the mileage was low, not even an oil change at this service
There appears to be a disconnect between reception and the service desk when it comes to leaving messages and returning calls i.e. the latter doesn't happen.
All points were dealt with and your representative took time to explain everything that had been done to me
Friendly, efficient service.
Car not valeted properly...dashboard and centre consul not touched didn't notice till plastic sheeting removed and I was on way home.
From start to finish everything was as I would expect without exception
A great experience visiting Cooper Teesside, friendly and helpful staff.I was advised a full service was required and it would take longer. Then kept advised of progress.
Wait for courtesy car otherwise 5
Efficient friendly service
Booking the service was easy, pleasant and informative staff upon arrival, liked the fact that I received a video from the servicing mechanic explaining any advisory work that needed doing and my service package is good value for money
Charging me for courtesy car insurance is your only negative
Car passed it's mot
Everything efficient and as arranged with staff most helpful, an enjoyable experience with no problems whatsoever.
Car taken away to garage but no courtesy car left
when I contacted BMW to book the summer inspection the gentleman I spoke to was really helpful and knowledgeable with regard to the questions I was asking.
All good except the waiting experience at BMW Cooper Teesside. It's at cafeteria style tables. Not comfortable or in keeping with what we are used to from BMW. At Clifton Moor York for example.Also disappointed with the v small Kia courtesy car.
When the car was booked in the following week I asked the reception if someone could drop us off at the local retail park ( approx 5 mins away ) and was informed sorry no one available. So we ordered a taxi there and back
I was extremely satisfied with the 'service experience' and found everyone involved helpful and very pleasant.
As per my comments above.
Very helpful, knowledgeable and explanations simple and easy to understand
My car was in for a major service & MOT. Mark Taylor did an excellent job in making sure it went smoothly and communicating what works would be carried out and when my car would be ready to pick up. Excellent service
My car was serviced in the time that was promised also washed and valeted.
The service was complete well and priced satisfactorily When I booked I delayed the service as I needed a curtesy car but when I arrived for the service a car from a hire company was required.I had to wait to for the agentThis hire car was woful
I was completely satisfied , start to finish advisors made sure I was attended to and had up to date feedback there and then from technicians via video sent to my phone to see any concerns regarding my car ...very impressed Cooper Teesside ??
Once car was booked in service was excellent - very well looked after by service manager Simon.
No problems with my car, but it's good to know the car is OK.
Time was taken to familiarise myself with the vehicle which was tailored to my needs
Helped at all stages
As my previous answer Simon tavender made the whole experience stress free
Very straight forward process and the car was delivered exactly when promised.
The communication with Omar, my salesman was impeccable. Always kept up to date and delivery was met as promised.
Very easy and there was great service and contact from Suvodeep, who was very well informed on the car.
previous experience when buying a 66 X1 led us to go to another dealer, sytner in sheffield where we bought. this second purchase was better due to better sales people
When I arrived to discuss what I was looking for and to test drive I was given all the necessary information, my want's for the vehicle were considered and I received exactly what was promised. The car was available promptly.
I have personally had a good experience at Cooper Teesside BMW especially from Luke Bulson. It is my first time purchasing a new car and Luke made this process nice and smooth. Luke has been attentive throughout this process and was very attentive.
You are made to feel welcome from the moment you walk through the door and nothing is too much trouble to any of the staff.
The staff were friendly, not at all pushy and very helpful
Great service received from Oliver Potts, tailored the deal to satisfy my needs and requests, excellent customer service throughout. Very pleased with my purchase!
Very good. The salesman, Stephen Fox, was very helpful, but never pushy, allowing us time to make our decisions but providing all the assistance we needed.
All down to the excellent sales executive.
from the minute you enter the dealership your looked after and they go that extra mile to make sure you are completely satisfied with your new purchase
The sales team kept in regular contact, keeping me updated on the progress etc.
I have found all the staff very helpful
The coffee tastes great, the centre is well laid out with constant layout changes and all the staff are smart and well presented.
Nothing was any trouble. All my queries were answered quickly and efficiently. Finance options were thoroughly explained without bias. I was kept informed about the location and delivery date for my car. Handover went smoothly.
Nick Jimson made the whole process very smooth, and kept me regularly updated with progress reports on my car. Was very impressed with the customer care / support throughout the process.
I was kept informed at every stage of the process and the change of vehicle was made easy
Sales person listened, was friendly and no pressure
Regular contact to keep us up to date with the deal and time of collecting the car
It was organised, happened as arranged. No false promises.
Excellent communication throughout and the service felt personal ie not just another number / sale.
Nick Jenson excellent service as always
Friendly quick service.
Happy with the interaction with Oliver and support given by Jo ( genius) on the handover day. I will be in touch with Jo to maximise the benefits of the car's technology.
Configured car at dealers on large plasma screen and car was delivered all options added in a timely manner
Very knowledgeable staff during the sale, then when I took delivery of my new BMW the experience was very special with staff being most helpful and informative.Your salesman - Steve Fox has been excellent throughout the whole process with updates
There was a slight miscalculation with my trade in which caused some annoyance but was quickly sorted without further delay to the car delivery
Everyone was welcoming and very helpful during my visit
Cooper Teesside is an exceptional dealership and Stephen Fox the sales executive went out of his way to ensure everything went smoothly throughout the purchase and delivery of the vehicle. A huge thanks.
The was no hitches with the car during purchase
New sales consultant - didn't really know his facts and tried to cuff a few queries Initially off putting, did consider going to another dealership
Very good service from salesman, good explanations of systems. Polite staff.
Delivered on time, everything in order.
staff nice and polite very easy to deal with